Landers Toyota NWA - Service Center

oil change had an appointment so service was quick and I was out the door. Even though the weather was bad and very cold, they still washed the car for me. had an appointment so service was quick and I was out the door. Even though the weather was bad and very cold, they still washed the car for me. More

Car service It did not take long to be service, was there at 9:00 and had my car by 10:10. Drew explain what was done and the car was did not need anything worked It did not take long to be service, was there at 9:00 and had my car by 10:10. Drew explain what was done and the car was did not need anything worked on. More

Trailer hitch for 2017 Highlander installed The service was completed promptly. Although I found the price somewhat high, the installation appears to be flawless and I am pleased with the resul The service was completed promptly. Although I found the price somewhat high, the installation appears to be flawless and I am pleased with the results. I will definitely be back for my next service. More

Great shop Loved my experience. Service advisor was very helpful. Would definitely recommend this shop to other people with Toyota’s. Thanks for the great custom Loved my experience. Service advisor was very helpful. Would definitely recommend this shop to other people with Toyota’s. Thanks for the great customer service More

Drew explained my 30,000 mile service completely. Drew took great care of me and the service department made a quick job of the service work they had to do. I always bring my 4 Runner here for service Drew took great care of me and the service department made a quick job of the service work they had to do. I always bring my 4 Runner here for service. Great place. More

Fast, Prompt Service Chris had us set up quickly - service was prompt. Comfortable waiting area and the WI-FI worked great and was able to work while wating. Chris had us set up quickly - service was prompt. Comfortable waiting area and the WI-FI worked great and was able to work while wating. More

Car service Everyone provided me with caring service. The communication was great throughout the process. I appreciate the clean and comfortable waiting area. I r Everyone provided me with caring service. The communication was great throughout the process. I appreciate the clean and comfortable waiting area. I really appreciated the quote on new tires. Overall great customer service. More

Good job Pleased it took only 35 minutes. Chris was very helpful. I called and he got me in the same day.Thank you very very much. Pleased it took only 35 minutes. Chris was very helpful. I called and he got me in the same day.Thank you very very much. More

1st Oil Change The service was very professional, friendly and nice. A great location very convenient to work and errands. My appointment was on time and left early! The service was very professional, friendly and nice. A great location very convenient to work and errands. My appointment was on time and left early! More

Steve Landers Toyota of Rogers Arkansas GOOD! Toyota of Fayetteville Arkansas had damaged my Toyota a year ago and attempted to fix the stripped oil plug with a sleeve. Toyota of Rogers Arkansas Toyota of Fayetteville Arkansas had damaged my Toyota a year ago and attempted to fix the stripped oil plug with a sleeve. Toyota of Rogers Arkansas caught it and notified me of the 'fix' that I was not informed of. At first I was unsure which dealership was telling me the truth because Toyota of Fayetteville said the "plug" was better than factory and that Toyota made defective oil pans. That was hard for me to believe. Toyota of Rogers was saying I needed a new oil pan that was $400 +. After a back and forth with Fayetteville Toyota, they refused to fix my Toyota. Toyota of Rogers on the other hand asked me to bring my truck in and they put it on a lift to show me with my own eyes the damage. Toyota of Rogers walked me through the process and Jason Jones was there to explain to me what I was seeing and that I understood what had happened. I learned that Fayetteville Toyota not only installed some aftermarket sleeve plug, but also installed another "new" sleeve plug after I complained to them to cover the defective one they installed. I was angry that a dealership would do that and I complained to Toyota Corporate. Jason Jones and Andy Gates at Toyota of Rogers had restored my faith in Toyota customer service and my trust. Toyota of Rogers not only helped me understand what had happened to me but also assisted me getting it fixed. Toyota Corporate agreed to fix my Toyota at no cost to me and let me have Toyota of Rogers do it since Fayetteville caused this mess. Jason Jones and Andy Gates had been 110% professional and just good guys. Since this has happened I have vowed to bring my business to him and Toyota of Rogers Arkansas. I have two more appointments set up for my other vehicles. More