Landmark Atlanta Chrysler Dodge Jeep RAM

Do not Service your car @ Landmark! Poor management DO NOT REPAIR YOUR VEHICLE AT LANDMARK! I've seen Landmarks dealership service department inside and out over the past sixty days, I've dealt with two DO NOT REPAIR YOUR VEHICLE AT LANDMARK! I've seen Landmarks dealership service department inside and out over the past sixty days, I've dealt with two baffling issues, dozens of phone calls, and several in disappointing in-person encounters. My first experience was an OIL CHANGE. After waiting for 2 hours, the service was still not done; CHRIS TOMLINSON (the current sales manager) apologized and regretfully informed me that he couldn't complete the service. They didn't have the right oil!? I chalked this up to a bad day and decided to give them a second chance. My SECOND EXPERIENCE led to more disappointment. I'm baffled at how much they just lie, delay, and express the most unprofessional concern about getting the job done. On multiple occasions, I experienced delays on repairs, repeated excuses, blown promises, poor communication, and bad management. All of these contributed to a terrible experience. After lengthy discussions with the GM, MIKE ORCUTT, he admitted that they are getting "10x the amount of work" that they're equipped to handle. At every point along the service experience, I've been disappointed. Mike admits that the system is "broken" and he's trying to fix it. STAY AWAY! If you're not a dropped call, you'll get send straight to voicemail, or ignored and put on hold. The phone system routinely sends calls to the wrong extension. Poor communication...Parts routinely not ordered or ordered late, bad customer service, blown deadlines on repair. Empty promises on service. Now its been sixty days, and the job they've been tasked to do takes seven hours, yet they've had the part for over 10 days. I've been told every excuse imaginable...The parts are delayed, the tools we need are locked in the tech's toolbox who's out of town. At every roadblock, your car will get shuffled into the service rotation. The managers are simply more worried about keeping the techs busy and rotating them into a paid tasks rather than focusing on completing one. Hey, I get it, Landmark is busy, so stop promising customers that you can complete a job and be honest. Be professional. Admit it when you are too busy and quit disappointing more customers. This process will inevitably alienate more customers, but not before upsetting everyone. Don't let this be you! More

I honestly believe I made a mistake I bought my Jeep Grand Cherokee earlier this year. Today I brought my vehicle for its first service. The routine services plus I wanted them to look I bought my Jeep Grand Cherokee earlier this year. Today I brought my vehicle for its first service. The routine services plus I wanted them to look into the 4 outstanding recall notifications. I dropped the vehicle off at 7:30am, took the shuttle home, and am still waiting for someone to contact me. Its 4:15. I know now that I should have asked more questions like what the estimated service time, and at what e point will I be contacted if the vehicle isn't done by end of business day, by what time do I need to contact you to have the shuttle bring me back to the dealership, how often does the service team members check voicemails in those instances that no one picks up the phone over the course of 82 minutes, but I didn't. My fault clearly. But somehow, I just don't feel good about the service or service department. And while I have doubted my purchase each time I received another recall notification followed by the "I told you not to buy it" remarks, today was the first time I really felt like I made a bad decision. I'm not optimistic that'll get any better. After all, it is just month 7. More

Great place This dealership was honestly one of the most accommodating I've ever been to. They made it very simple to go through the process of buying my car. A d This dealership was honestly one of the most accommodating I've ever been to. They made it very simple to go through the process of buying my car. A definite recommend! More

Awesome place! Great stress free experience combined with a welcoming atmosphere! Made buying my 200 an easy and enjoyable time! Would recommend to all new and expe Great stress free experience combined with a welcoming atmosphere! Made buying my 200 an easy and enjoyable time! Would recommend to all new and experienced car buyers! More

Easy and breezy For a first time car buyer, my experience was great! My salesman guided me through it the process and managed to help me get the car I wanted in my bu For a first time car buyer, my experience was great! My salesman guided me through it the process and managed to help me get the car I wanted in my budget. More

Awesome Experience!! I normally don't write reviews but after working with the guys at Landmark, I had to give them a shout out. My wife and I were online shopping for a v I normally don't write reviews but after working with the guys at Landmark, I had to give them a shout out. My wife and I were online shopping for a vehicle. I put an inquiry in on there site and John Q called me almost right away. He was very knowledgeable and point us to the vehicle of our dreams. Once we got to the dealership Austin was a pleasure to work with. We were amazed how fast we were able to get everything done! Awesome job all around! More

Bad Service, DO NOT USE THIS DEALERSHIP FOR ANYTHING I called several days ahead of time to schedule a recall repair, worst service ever. Do not recommend. Go elsewhere . VERY BAD NO UPDATES ONLY ATTITUD I called several days ahead of time to schedule a recall repair, worst service ever. Do not recommend. Go elsewhere . VERY BAD NO UPDATES ONLY ATTITUDE. More

Unprofessional This particular location is very unprofessional. This was the first time i have actually contacted these people in regards to a part i was looking for This particular location is very unprofessional. This was the first time i have actually contacted these people in regards to a part i was looking for. I called them this morning and i had to call 6 times and was transferred 7 and even asked for a manager(which i did not speak with). These people did not answer the phone each time i got transferred. I could not check on a part. The people that answered the phone ALL 6 times i called, were very unprofessional and seemed completely annoyed that i continued to call back. I will NEVER recommend this company to anyone that i know. More

the worst every The worst ever. If it were up to this Dealership if I were to ever purchase a Chrysler, Doge or Jeep, Ram again, I WOULD NEVER EVER BY THIS BRAND OF The worst ever. If it were up to this Dealership if I were to ever purchase a Chrysler, Doge or Jeep, Ram again, I WOULD NEVER EVER BY THIS BRAND OF VEHICLE. This Dealership is less that 2 miles from my house and I cannot take my vehicle there for any kind of service. I have told everyone that will listen do not purchase from them or take your vehicle there for service. and I did complain to the Manager who acted like I did something wrong by complaining. They need to get their act together. More

New town new car We enjoyed our time with John Q. He made us feel like family and the remaining of the staff was patient and knowledgeable. Thank you Landmark for help We enjoyed our time with John Q. He made us feel like family and the remaining of the staff was patient and knowledgeable. Thank you Landmark for helping my family transitioning to this new place. More