Landmark Atlanta Chrysler Dodge Jeep RAM

Don't waste your time liars If I could rate this dealership it would be with a zero. Let me start I went to the dealership on Sept 2, 2015 for service on my vehicle. While there If I could rate this dealership it would be with a zero. Let me start I went to the dealership on Sept 2, 2015 for service on my vehicle. While there a salesmen named Chan approached and asked if I wanted to trade in my 2010 Dodge Charger. I advised him that my credit was not good, but after talking I agreed to try. We went inside after looking at a 2016 Chrysler 200. Chan pulled my credit and asked if I had someone whom could go on the loan with me. I was introduced to George who said he was the Finance Manager and that my car was worth about $1,500 I called my husband and he agreed after giving Chan and George the information they pulled my husbands credit. George came back into the office and asked when was my husband going to be back in town because they would need to trade the 2014 Dodge Charger in for the deal to go through I told him on Thursday. My husband and I went back to the dealership on Thursday and we test drove a Charger, and a Dodge Ram Truck which I found online that had a huge rebate. Now George tells my husband that he already has us approved for my car which is the Chrysler 200 and the payments would be 380.00 a month. George tells us that we need to come back because his girl Lisa at Allied or Alliance Bank was not in and he only needed a couple of thousand dollars to get my husband the truck and that it would knock off the negative money .On Monday of the next week went back to the dealership and George tells us once again another lie he stated he had been trying to reach Lisa but she wasn't answering. He called my husband into the office and showed him that one the computer he was approved for 30,000 dollars and showed him something about the approval for the Chrysler. George told him that his payment was going to be $689-699 a month he only needed a couple thousand more. While talking to George he said worse case is that my husband would have to stick with the Charger but he would try to get more money. George told us not to come back until he called us. On Wednesday Sept 9 we get a call saying for us to come back on Friday to the dealership. On Friday we get to the dealership and George or Chan where not there and we had an appointment to meet with both of them. My husband called Chan since George did not answer his phone. Chan tells us that he can't go over George's head because he was a manager to come back on Sunday. This is not how business is handled they wasted 2 weeks of our time. How can you tell someone that they are approved and not deliver? Fast forward we went to the Landmark in Morrow on Sunday Sept 13 to be given the truth by the salesmen Shaun. He pulled our info and came back with the truth our credit had not been ran by George or Chan and that we were not approved for a car. Shaun told us that we needed money down. This has left me with a bad taste for the Dodge dealership. Don't ever go to the Landmark in Chamblee Doraville. I have never been taken through this much when purchasing a car. More

Poor Car Buying Experience I saw a vehicle listed online for a good price so I contacted the dealer. The rep (Michael Bernard) was helpful through out the process. They would no I saw a vehicle listed online for a good price so I contacted the dealer. The rep (Michael Bernard) was helpful through out the process. They would not do a sight unseen appraisal so I drove the two hours to have them appraise my trade and drive their car. The car was as described but the trade in was $7,000 less than the rest of the dealers in the same area (or any other dealer I went to). So I left. They contacted me a week later and increased the trade by $3K but I wouldn't make the deal. Finally they called back with an acceptable deal. Once I arrived at the dealer, the manager said I owed them $17.50 because my trucks pay off wasn't what they thought. I said no and left. They finally called back and accepted the offer. Now 1.5 months later, I just got my title and can start registering it since they won't do it for me (first dealer ever not to do it). They put the wrong address on my paperwork since I am an out of state resident and they sent it to Texas. Also the vehicle had a bad clutch and when I took it too my local dealer they said this is something the dealer that sold it should know noticed. I don't recommend them at all. More

Never buy from here I have spent more time going back and forth with this dealership then I have driving the actual car. Most people would think that a dealership wou I have spent more time going back and forth with this dealership then I have driving the actual car. Most people would think that a dealership would be professional, curtious, organized and respectful. I have had to visit the dealership 7 times in three weeks since purchasing the car because the dealership couldn't provide me with a valid tag (and I was even forced to drive with an expired one) even though I visited the dealership each of the three days before to resolve. I have had to visit to change a flat tire and now my nav system doesn't work. I am spending $55k on this Jeep Grande and the only thing I get from the dealership is 'I understand'. If you value both your time and money I would suggest this is not the place for you. For the readers interest I have provided the dealership ample opportunity to correct the repeated difficulties and have even been told that I am being 'extremely patient' from both the dealership staff and my colleagues. Given my situation this review is MORE then fair. More

Impeccable Service Landmark Atlanta is definitely the place to go for premium service in purchasing a vehicle. Wesley Arnold is, without question, a person with impecca Landmark Atlanta is definitely the place to go for premium service in purchasing a vehicle. Wesley Arnold is, without question, a person with impeccable customer service qualities, knowledge and skills. He will absolutely go the distance to ensure that his customers are satisfied. If you deal with Wesley, you will be!! He's outstanding!!! More

Excellent service!!! My visit was absolutely amazing. WESLEY ARNOLD IS THE MAN! He was very patient and helpful. He made sure me and my boyfriend walked out with key is ou My visit was absolutely amazing. WESLEY ARNOLD IS THE MAN! He was very patient and helpful. He made sure me and my boyfriend walked out with key is our hands and smiles on our faces. He never once was rude and keep all his attention on us. Perfect gentleman and perfect customer service. We love you Wesley and will refer everyone we know over to Landmark to see you! Really thanks for everything ????. More

Awesome Customer Service Landmark has one of the most customer-service oriented group of sales people that I've ever had the pleasure to meet. They made buying a car pleasant, Landmark has one of the most customer-service oriented group of sales people that I've ever had the pleasure to meet. They made buying a car pleasant, easy and fun! They worked with me until I could get the deal that I wanted and needed. They bent over backwards to make it work for me. I would recommend Landmark to anyone interested in a great deal, fabulous and friendly sales people and a terrific car-buying experience. More

Amazed..pinching myself still Landmark dodge of Athens has a staff like no other I have ever dealt with. I called at 2 pm on Saturday with a criteria to meet. I live in Temple Ga. Landmark dodge of Athens has a staff like no other I have ever dealt with. I called at 2 pm on Saturday with a criteria to meet. I live in Temple Ga. which is a long way from Athens. I ask them if we could do most of the process over the phone so our whole day won't be wasted. They assured me it could be. Make a long story short, My car was delivered to my house with the paper work to sign on Monday evening. A total of a couple hours on the phone and it was all over. The most painless experience ever thanks to the professionalism of my salesman. SEAN Thank you very much. You have a customer for life. More

Do NOT purchase from this dealer My salesman was Sam. While he was a nice guy his follow up was terrible. The dealership was supposed to install a sunroof for me which they promised w My salesman was Sam. While he was a nice guy his follow up was terrible. The dealership was supposed to install a sunroof for me which they promised would take a day and they would schedule it. This did not happen, two weeks went by without a single call. I called and left messages for the salesman with no calls back. I finally had to go up there and make a big fuss about it and get the general manager involved. At first impression the general manager, Brian Donaghue could care less what the issues were and that I was promised things that were not fulfilled, as well as given attitude and poor customer service. Once I made a huge fuss to him regarding his lack of care he seemed to want to fix the situation. I thought for sure everything was being handled and I would have no issues- I was wrong. I then find out this dealer did not submit my information in order to get a tag for the vehicle. At this point their temporary tag I was given expired and I was driving around with an expired tag. I moved to Ohio, so at this point I was trying to tag the vehicle here however the title information still was not sent even though I was told it was. I purchased my vehicle at the end of May it is now almost August, I still have no tag. While looking over my contract today, I realized not only was my title information never sent over, but to top it off the dealership put the incorrect VIN all over my contract. Also my vehicle is still listed as available on their website. I contacted Mr. Donaghue to fix the VIN issue, to which he was very to rude to me about, as I was asking to see the invoice (sticker tag) for the VIN on my paperwork to make sure there were no other mix ups. He informed me that he was in meetings and would handle it when he was finished-- with no sense of urgency. I do not like writing poor reviews but this was necessary. Please save yourself the headache and go elsewhere. This dealership is unorganized and has poor customer service. Which I find very surprising as they just opened. They will wow you to get you in the door but beware of the catastrophe you are about to get yourself into. More

Landmark aims to please At Landmark Atlanta, I was treated to an experienced, knowledgeable sales professional who made purchasing a new a relaxed, no pressure process. Duri At Landmark Atlanta, I was treated to an experienced, knowledgeable sales professional who made purchasing a new a relaxed, no pressure process. During several meetings with me, Michael Winfree took time to find the right vehicle to fit my needs and then went out of his way to work with my target price. He truly delivered all that I asked for without the usual haggling. I no longer dread car buying and I will gladly go back to landmark for my next vehicle! More

Service department not very service oriented Both times I've attempted to have my car serviced here have been hassles. They don't make appointments so it's basically first come first serve and ev Both times I've attempted to have my car serviced here have been hassles. They don't make appointments so it's basically first come first serve and everyone wait around. The first time after waiting hours and hours for an oil change and a refill of the diesel exhaust fluid- I got home to realize they did not fill the diesel exhaust fluid, but I didn't feel like going back and waiting additional hours. The second time I dropped the car off to find out why the check engine light was on and 4 hours later they still hadn't looked at the car and nor did they know when they might be able to...worse, they weren't willing to give me a day or time that I could make an appointment to have it looked at. There are far better service departments that service Jeeps. I recommend finding one of those. More