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Landmark Dodge Chrysler Jeep
Independence, MO
475 Reviews
Explore the new and pre-owned inventories at our Independence MO dealership lot. At Landmark Dodge Chrysler Jeep we strive to provide the latest and most desirable Chrysler Dodge and Jeep vehicles at competitive prices. Still can't find what you're looking for? Fill out the CarFinder form on our website and we'll find and obtain the car you've always wanted.
We offer more than just cars. Check out our specials and promotions parts and service departments financing options and more. We provide all the tools you need to drive away your dream vehicle today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 475 reviews
January 08, 2025
Our family recently purchased a 2021 Jeep Cherokee from Gavin. He did such a great job for us. He was very up front about pricing, never pushy and so accommodating about everything we wanted to look at. He Gavin. He did such a great job for us. He was very up front about pricing, never pushy and so accommodating about everything we wanted to look at. He made it a great experience for us, very relaxing, especially compared to the pressure we felt when we looked at other car dealers. He answered all of our questions and definitely earned out trust. Thank you Gavin! More
by Danise
Employees Worked With
Gavin
November 09, 2024
Tons of hidden fees. The advertised price is before dealer prep fees of ~1,200 and requires financing and trade in. If you are not financing or trading you can expect t The advertised price is before dealer prep fees of ~1,200 and requires financing and trade in. If you are not financing or trading you can expect to pay much more. Making an offer is complicated by the need to make a “formal offer”, document and put earnest money up (you need cash). It’s absolutely ridiculous. What's worse, the sales manager hides in a back room vs coming out and talking to the customer. More
by Ryan C
Employees Worked With
Sales
June 07, 2024
CUSTOMER SERVICE REP was great. People were friendly. I had to tow my truck here to receive diagnosis of problem. They read code and really did nothing else and charged me $180 buck People were friendly. I had to tow my truck here to receive diagnosis of problem. They read code and really did nothing else and charged me $180 bucks. Disappointed with mechanic tech an bare minimum approach. Contact named Jamie was great, friendly and excellent however she does not handle the mechanic part. Wish they would have worked with me on bill due to lack of service. Other than that, nice people. More
by DAVE
Employees Worked With
Karl Petersen, JAMIE
May 23, 2024
I recently visited Landmark Dodge with high expectations, hoping for a pleasant and professional experience. Unfortunately, my visit turned out to be quite the opposite. From the moment I walked in, I felt t hoping for a pleasant and professional experience. Unfortunately, my visit turned out to be quite the opposite. From the moment I walked in, I felt that the customer service was lacking. The most troubling part of my visit was the interaction with the manager, Karl Petersen. His behavior was unprofessional and rude, which added to the overall negative experience. Rather than addressing my concerns with courtesy and respect, he was dismissive and disrespectful, making me feel undervalued as a customer. I believe that customer service is a critical aspect of any business, and based on my experience, Landmark Dodge falls short in this area. I hope that management takes this feedback seriously and works on improving their customer service and professionalism. I cannot recommend Landmark Dodge to others based on my experience. I would advise potential customers to seek other dealerships where their business might be more appreciated and their concerns addressed respectfully. More
by Denise
Employees Worked With
Karl Petersen
May 13, 2024
Service dept provided excellent service in repairing my trucks starter. I needed the truck back the next day, and they got it done with time to spare. trucks starter. I needed the truck back the next day, and they got it done with time to spare. More
by pkellyii53
Employees Worked With
Karl Petersen
April 26, 2024
Semi ok service, I guess. .. they are kind, but very unorganized and poor communication. The service department is awful. I called before driving out there (35 minutes away and .. they are kind, but very unorganized and poor communication. The service department is awful. I called before driving out there (35 minutes away and informed them of that) and when I got there (35 minutes later) they had already closed for the day... early! The guy in the service department who answered the phone did not even bother to tell me they were closing soon or anything. I had to wait for a manager to find the keys so he could access my vehicle so I could pick it up. I would not recommend at all. If I could give them zero stars I would. More
by JoannaH219
Employees Worked With
I don't remember his name
March 08, 2024
I have been a loyal customer for ten year, having purchased my Ram from Landmark in 2014. In October I needed the EPS replaced. They also replaced one of the front wheel bearings. Two weeks after purchased my Ram from Landmark in 2014. In October I needed the EPS replaced. They also replaced one of the front wheel bearings. Two weeks after I picked the truck up and was driving it to work on the highway, the wheel hub bolts had backed out and were grinding against the knuckle. I called the service department and was told that I could not prove that the newly replaced wheel bearing issue was their fault. I was stuck in Olathe and had to pay for another dealership to actually fix the wheel bearing and for a rental car. Once I had the truck back, I went to Landmark and spoke with Mike Jones in person, who made copies of my invoices from the other dealership and promised me a check. That was in November and after texting him for updates each month, he has stopped responding to me. I have called and left messages that have also been ignored. I am a supervisor and am very familiar with how check requests work. They typically do not take four months! I just want my money back for work that was not completed and could have caused more damage to my vehicle or MUCH WORSE. More
by Dustin
Employees Worked With
Mike Jones
