This dealership has gone down faster than a meteor hitting a planet. When I bought my Fiat 500 in 2012 it was a GREAT experience. Sales person was great as were the managers then. Offered you coffee from their little Italian bar set up and everything.... Was a great experience. Had the car serviced there since new and it was always a good experience. THEN CAME CHANGES. Near end of 2014 the dealer had decided to add the rest of FCA car lines there (I guess they felt the dealership was too big for the 2 cars Fiat was selling at the time, the 500 and 500L) with new faces (employees) added in... that's when things quickly went down hill. This place has become AWFUL!! The service dept. is one of the most unorganized ones I have ever seen. When you call there they will literally put you on hold 20+ minutes only to hang up on you or send you to some random person's voice mail. When I do finally get in touch with someone they tell you they will have to call you back and check on your car. That means you will get a call back 5 hrs later or not at all (the latter is usually the case). Even the service manager, who does act nice when you speak to him, will not keep any promises of calling back or letting you know what's going on with your car. They had my car in the shop a total of 55 days (yep almost 2 months). I took it in on August 26th and got it back on October 16th. So originally when I took the car in for the 3rd time for this same issue, I was wanting to test drive a FIAT 500X that had come out a month or 2 before. I spoke to the service manager Mike to see if I could set up to take on home to try out for a few days then come back with it and get a rental car, he said he didn’t mind but would be up to the General Manager or sales manager to do that. (keep in mind when I had originally bought my car I did the same thing with it, took it home to try it out). I came in that day on my appointment and still had yet to hear from the general manager if it would be ok to try out the 500X. So I waited there one hour and 15 mins only to be told he would not let me try one out and take home… OOOOK. So they set me up in a rental after wasting an hour and a half of my time to see if I could do an extended test drive. The fact that the general manager never answered any of the 3 emails and 3 phone calls shows there communication already faltering straight from the top. I was told would take about 2 days to fix the car. Heard nothing from them for a week.
On Sept 1, I called them that afternoon to be left on hold for 30 mins then was sent back to the beginning of the phone queue (message you get when you first call). Finally a guy answered and said we will have to call you back. The Adviser called me back after an hour and said they had taken motor apart to fix it and discovered that a part that was ordered (a gasket) was damaged and had to order a new one, said part should be there by Th. Or Fri. (9/3 or 9/4). Almost 2 weeks passes by and I have yet to hear from them so I called again on 9/14/15. Eddie said the part that was ordered just came in. I told him I was confused as he told me it would be there on 9/4 at latest and here it was 10 days later and he said well we just got it and car should be ready tomorrow on 9/15/15. Didn’t get a call back
Now its 9/23/15 and had not heard back from anyone. The car has now been there almost a month at this point. I called and spoke to the manager as I was needing answers to what in the world was going on with my car. He told me they were still working on it and it should be done today (at this point I felt it wouldn’t be done because they hadn’t even tested it yet with the new parts on to see if that fixed the issue). He promised me I would get a call back either way (if it fixed it or not) and let me know. Never got a call.
By this point I am so frustrated I called FIAT corporate offices customer service on 9/24/15. Spoke with a David there and he was a great person and took note of all that had gone on. He then attempted to get answers for me and was transferred around, placed on hold 20 mins only to be hung up on or transferred to voicemails. He had to try 4 times he said (for over an hour and a half) before finally speaking to my service advisor. He told me my service advisor was unprofessional after leaving him, a FIAT Care rep, on hold 30 mins while he checked on my car and even finally spoke to the service manager and explained to him my advisor's unprofessionalism and asked why it has taken so long to fix my vehicle. (Keep in mind I spoke to the service manager the day before and he promised me would be done that day and it was not). He told FIAT that the main mechanic now had 2 day training class to go to and my car would be done Saturday. Not once did Mike mention to me the day before the tech would not be there to work in it.
Got a call late on Saturday 9/26/15 that car was ready and I could pick it up. So came in on Monday 9/26/15 to pick up the car. Something told me not to return the rental car and good thing, when I started the car it did the same rough idle start up it did the day I brought it in over a month earlier. Eddie the adviser seemed surprised at this and promised me they would get it right back in to see why it was not working. I spoke to FIAT corporate that day to update on what happened. He mentioned he would mention to them to perhaps request a FIAT engineer to come in and check out the vehicle.
Well I finally just let FIAT handle the communication between myself and the dealership. I finally got my car back on 10/16/15 and it has been fixed somewhat (the engine still acts slightly hesitant on start up but FIAT has suggested to me take it to another dealer). The car however was filthy and had oily handprints all over the hood, on the sides, the doors…. Wasn’t surprised really since they didn’t care to keep in touch with me or return my calls. And now for some reason my rear third brake light won't work.
I can literally say this is the worst car dealership experience I have ever experienced in my 24 years of owning cars. No communication, constant excuses about what is going on with the car. I will never bring my car or my money to purchase my next FIAT (500x). BEWARE when coming here. Seriously check out other places first because you will not have a good experience.