Back

Landmark Honda

Alexandria, VA

4.6
1,318 Reviews

5125 Duke St

Alexandria, VA

22304

Directions

By Type

1,318 Reviews of Landmark Honda

June 23, 2009

The experience was great. We were welcomed immediately and although the salesperson might hand us off to another because they had another customer come back, the hand off was seemless and all were accomo More

by honda new car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sanjay Bhanot
Jun 23, 2009 -

Landmark Honda responded

new honda owner- I would like to thank you for allowing us here at Landmark Honda the opportunity to serve you. I am extremely pleased that your sales experience went smoothly and without a hitch. I am fortunate and confident that I have a highly qualified and exceptional sales team here at Landmark Honda. Your kind remarks about Sanjay are very much appreciated. Jay is an outstanding member of our team and his customer service is stellar. Congratulations on the purchase of your new Honda. Joseph Waldman, General Manager Landmark Honda

June 22, 2009

I've been bringing my 1999 Honda Accord to this dealership since 2002 and I have never had anything less than first rate service from Milton Cruz. I will not have any other dealership in the MD, DC More

by qmason1
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jun 23, 2009 -

Landmark Honda responded

dear qmason1, Milton is an outstanding memebr of service team. We regularly recieve positive comments about the level of service and knowledge that Milton provides to his customers. The service team here at Landmark has many years of Honda service experience. Our customer satisfaction scores and training levels are of the highest with American Honda and helped earn us the Presidents Award for the year of 2008. Thank you for your comment and taking the time to rate us on dealer rater. Cheryl Holt, Customer Relations Manager.

June 22, 2009

GE GE WAS EXTREMELY POLITE AND PROFESSIONAL IN HELPING ME TO GET MY CAR SERVICED. SHE EXPLAINED EVERYTHING THAT WAS WRONG WITH MY VEHICLE AND HELPED ME TO UNDERSTAND WHAT WAS A NECESSARY FIX VERSUS ONE THAT More

by CPROCOPE745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GEGE SHOWERS
June 22, 2009

Sales person(Sopele) was polite and informative, not remotely pushy or intimidating. I came in knowing exactly what I wanted and wasn't tried to purchase ridiculous additions or features. Financing wa More

by npittman82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sopele
Jun 23, 2009 -

Landmark Honda responded

npittman82- Thank you for taking the time to share your wonderful comments regarding Sopele. I will see that your comments are fowarded to the sales team. Thank you for the opportunity to serve you. Cheryl Holt Customer Relations Manager

June 20, 2009

The used car buying experience went very well. Akmed was vey accomodating and professional in his interaction with my wife, Debbi. He showed the car, pointing out the features and operation of the vechicle. More

by bassjd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akmed Mansaray, Haseen
Jun 23, 2009 -

Landmark Honda responded

bassjd Thank you for taking the time to respond to dealer rater. Akmed has been a member of the Landmark Honda Sales Team for over a decade. We regularly recieve excellent comments about him. Sometimes when purchasing a car, there may be issues or challenges that need to be overcome. This is an example where the years of experience and a sales department committed to customer satisfaction comes together. The Pre-Owned sales department is committed to customer Service excellence. Bouna Ndiaye, Pre-Owned department Manager.

June 19, 2009

Courteous and knowledgable. Understood cost restraints and was able to prioritize what needed to be done. Work was done the same day as promised. Couldn't have had a more professional experience. This is More

by Larry9550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dean
June 18, 2009

I got my New CRV in 2008 and Had the best Service from this Dealership since I been there and they have always taken care of me and my car Need. I had Every inspection done when they send me an email for More

by jackal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dean
Jun 18, 2009 -

Landmark Honda responded

jackal1 The service team would like to thank you for your outstanding response on dealer rater. We strive for service excellence and your comment of the "best" is always what we aim for. I reviewed your service file, you are what we consider a regular. Thank you again for the kind words, I will forward this to your service team. Cheryl Holt, Customer Service Agent

June 18, 2009

This is my first time I have ever done anything like this but I felt it to be worth it. I have been taking my car to various places for service but now have found a new place. Landmark Honda with Sean Kear More

by Ashlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kearney
Jun 18, 2009 -

Landmark Honda responded

Ms. ashlie We are happy your serving experiance as been comfortable and informative. Its important not to just perform repairs but to provide the information in terms all of our customers can understand. We are happy to see comments, that show we are taking the necessary steps to keep our customers informed. Thank you Cheryl Holt, Customer Service Agent

June 17, 2009

To all that it may concern. I have been taking my To all that it may concern. I have been taking my family's Honda's to Landmark for about 20 year's now and they have always been the absolute ver More

by jhansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kearney
Jun 18, 2009 -

Landmark Honda responded

Mr. Hansen, I normally reveiw the customers electronic file to better understand more about their service here at Landmark. Mr. Hansen, I dont think I have seen a larger file. Thank you for all your years of loyal service. Your a perfect example of the relationship we can build when we provide excellent customer service. Thank you. Cheryl Holt, Customer Service Agent

June 17, 2009

We are new in town and past due for our 60K Mile workup along with some extras...GeGe was SO wonderful in assisting us, offering us a same-day appointment and flexing with our schedule as needed. Her warm More

by tmrbwilson1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GeGe
Jun 18, 2009 -

Landmark Honda responded

tmrbwilson1998 I would like to welcome you to the Landmark Honda family. We are pleased that your first experience was exceptional. Geges professionalism and customer service skills often bring warm and friendly comments such as yours today. She is a big part of the service team at Landmark, she not only adds the womans touch but also knows her way around a Honda. We look forward to servicing with you in the future. I will see that your review is posted on the customer comment board, so all the staff can see. Thank you, Cheryl Holt, Customer Service Agent

...
125
...