Landmark Honda

With out a doubt the most unprofessional consumer experience I've ever had buying ANYTHING. Though my sales associate was better than average, the business manager, name listed above, was horrible. experience I've ever had buying ANYTHING. Though my sales associate was better than average, the business manager, name listed above, was horrible. After playing run around games with the amount of my down payment and being unable to answer simple financing questions I was asking, he talked down to me the entire time. WHile I should have walked out there, the price was too good. During the sale he wrote the car up for 500 less than the advertised price. Finally, as i was about to sign the deal, i took another look at the car I was buying (2003 Hyundai Tiburon). There were marks all over the hood that weren't able to be removed by the detail process they were giving me. They assured me they would be able to polish and buff them out. I signed the papers with a written assurance that if i was not satisfied when I picked up the car, i could back out of the deal. Mr. Jackson called me on the day of pickup letting me know he made an error and that I needed to sign new papers. (I have yet to find where I'm liable for their mistakes in any law books or journals) Finally when I went to pick up the car the marks were not taken care of. It is evident I'd need a new paint job for the hood and bumper. The car was pristine on the inside and in wonderful working order. The sales manager was unwilling to work with me to offer any protection or service for the damaged hood. And they still wanted the $500 they mistakenly marked the car down. Though that car was offered at a great price and it was in wonderful working condition, I'm really glad I'm not doing business with this dealership. More

My husband & I purchased a Honda Pilot in Sept 06. Our sales experience went smooth up until we had to talk with the finance guy who was a complete idiot. He talked us into getting the Honda Care package sales experience went smooth up until we had to talk with the finance guy who was a complete idiot. He talked us into getting the Honda Care package and told us that he would add Lo Jack for no charge. When the car was ready for us to leave with it (4 hours later), we were told that they had run out of keys and would have to give us a rain check for both of the alarm keys, leaving us with only the valet key. How does a dealership run out of keys, it is like toilet paper? We left with our new car, only to return home to receive a message from Landmark Honda letting us know that the keys were avaialable for pick up. My husband went back the very next day to pick up the keys, when he was informed that they only had one key and would have to get a rain check for the other. He waited for 1 hour for them to program the key. Once he returned home and tried to lock the door he realizaed the key did not work. He then had to go back and get the key "programmed" again. I guess 1 hour wasn't quite long enough for them to do it right the first time. Several weeks later we called them to see if they had our second key and they said yes. We went to pick it up and waited again for about 1 hour. While leaving the parking lot, we decided to stop and check to see if the key was programmed. It wasn't and we had to bring it back into the service center. On top of all this, we learned that they were holding the paperwork and payoff on our tradein due to a confusion with a name change (due to me getting married). I only found out through my lender that my car payment was late 45 days after we traded in the vehicle. Landmark never contacted us or them to try and resolve their problem, they just sat on the paperwork. Several months later we realized that we had never received anything for the "free" LoJack we were promised. After reviewing our invoice we realized that we were charged $700.00 for the Lo Jack. We contacted them and they said it must have been an error and credited our account. We have taken our Pilot to them for oil changes several time now. On our last visit, which we had a scheduled apt, we waited for for 3 1/2 hours - for an oil change & inspection sticker. We recently started to notice a humming/rattling from the dash and called to schedule an apt and were told that they could only see us during the week and that they would have to have the car for the full day. With it being our only vehilce, that is not an option. In my opinion Landmark Honda is the worst dealership in the area. If you are considering buying a Honda, I recommed you go to Bill Page, as I have heard great things about. We regret ever buying a car from them. More

I had a TERRIBLE experience! and it keeps getting worse. A few examples: I was sold something in my appearance package that they don't make for the model I bought. Good thing I noticed - because when I came A few examples: I was sold something in my appearance package that they don't make for the model I bought. Good thing I noticed - because when I came to pick up my car from the service dept, the ticket said it was done!! I thought I was buying the Honda care extended warranty, when I actually ended up with a 3rd party. I bought the Honda Care from another dealership. When the finance office convinced me to come in and work up a new deal with them because I wasn't happy, they assured me that canceling my original Honda Care and going with them wouldn't hurt the other dealership at all. Big surprise - that was a lie! I will never do business with them again. If you want REAL customer service - go to Sport Honda in Silver Spring. They treat me like I bought my car from them. More

Would not recommend this place- made us haul out there for an odyssey with a firm price- and then tells us that the price is only good for a car on their lot (we would have made sure they had the color an for an odyssey with a firm price- and then tells us that the price is only good for a car on their lot (we would have made sure they had the color and trim we wanted before getting a ababysitter etc.). THEN, they tried selling us a trim higher in the color we wanted one thousand over MSRP! (NAV goes for max $2K not $3K). Stay away- waste of time. More

My name is James L. Smith III and I purchased a 2007 Honda Civic on 3/19/07. I just wanted to tell how dissatisfied I am with your entire dealership. Soon as I took delivery of my new car (beyond my b Honda Civic on 3/19/07. I just wanted to tell how dissatisfied I am with your entire dealership. Soon as I took delivery of my new car (beyond my better judgement) I took a big rip off on my trade in and was charged $600 for Pin Stripes and Mud Guard (What a rip off). I got $9000 on my trade which was resold for over $13,000 and you did not even have to wash such a clean vehicle. My 2007 civic had some fit a finish problems which you service attempted to resolved on more that one occasion. It had problems with the drivers lower seat cover which were never resolved to my satisfaction and the headliner kept pulling out from the A pillar. The installed and new headliner and replaced the seat cover and in the process scratched the interior of my new car in many of the plastic panels and steering wheel. I had a doctors appointment that I had to cancel because they demanded that I return the rental car or I would have to pay for the additional day my self. So I returned the car and am still waiting to get tests run for my potentially serious medical condition (it took 2 months to get this appointment). I live in Maryland and I took days off of work and spent over 10 hours in traffic to get my car repaired which ended up being a big waste of my time and vacation hours! The last time the car was in for the carelessness of your service department they brought in a company to repair these scratches. This was not satisfactory to me since this was a brand new car and I feel that the panels should have been replaced and not repaired with dye. I was so fed up with this entire experience that 2 weeks ago I traded in a new car on a 2007 Nissan Sentra SER which I don't like as much but will probably never buy another Honda after this horrible experience. In addition, when I purchased the car I paid cash and the Honda Care extended warranty was not represented correctly, (they lied about what it covered) and after receiving the package from Honda I cancelled this warranty at you dealership in 5/17/2007. Two day ago I called Honda Care about my refund which I need to cover some medical expenses and was told they never received paperwork from you dealership (another screw-up!) I called the office that handles this at your dealership and they had no record of my paperwork, but I had the a copy made after I filled the form out. After many complaints I got another form faxed to me from Cindy Teeters and it looks like due to you mishandling that I will have to wait another 6 weeks to get my refund for a car the warranty that I paid cash for (This sucks!). I have a 2003 Honda S2000 with 13000 miles which I love very much and would not trade it for anything! But as far a recommending Honda to my friends and family I would probably no recommend that they buy Honda's and to stay away from Landmark Honda. I have lost thousands of dollars and feel that if the service department would have done the right thing I would still have the Honda Civic that I was falling in love with! If I do not receive a refund for the warranty soon, I will pursue some sort of action through the news and drive around with window sticker in my car telling everyone not to by a car from Landmark Honda. I would even be willing to personally picket you dealership dressed as a clown but would not come on to your property. I will be sending a hard copy of this Email to Honda of America to let them know they were no help in resolving any of my reported problems. More

I went in on a Saturday to look at Honda Civics, and I wanted to decide between the coupe and sedan and manual or automatic transmission. Alex was very accommodating and courteous, allowing me to test dri wanted to decide between the coupe and sedan and manual or automatic transmission. Alex was very accommodating and courteous, allowing me to test drive two cars. He passed me on to Seidou, the Sales Manager, who quoted me out-the-door prices for the models I was interested in. He even took off the dealer add-ons, which I didn't want. I went home to think it over, and decided to buy the coupe with manual transmission Sunday. I went back and accepted the offer. The paperwork was done courteously and efficiently by the staff. There was no excessive sales pressure for dealer extras like Lojack and extended warranties. It was a very pleasant buying experience. But what happened next cemented this dealer's great rating in my estimation. I was in the driver's seat of my new Civic and Seidou was in the passenger's seat giving me some last minute instructions on the instrumentation. All of a sudden--WHAM! A dealer valet backed a big Honda Element into my front bumper! Everyone was stunned. The bumper was damaged and would have to be repaired. Seidou said without hesitation, "I will get you a new car--exactly the same. I will search for it right now. In the meantime, you can drive this one home, and when I find another car, we will make the exchange." So I headed home with the blemished car. I had not gotten more than 10 miles when Seidou called me on my cell, and told me he had found another car! So I turned around and headed back. I arrived at the dealership and found a twin to the car I was driving. We redid the paperwork, while the replacement was being prepped. Finally, the car was ready, and there wasn't a Honda Element in sight. So I took off for home, happy in the knowledge I had come to the right dealership! More

The over all experience I have had with this dealership has been the worst. The professionalism of the employees was next to null, with one of them calling me "baby girl" and saying "yeah wud up" when he a has been the worst. The professionalism of the employees was next to null, with one of them calling me "baby girl" and saying "yeah wud up" when he answered the phone, and then constantly being hung up on. They make empty promises on quotes they can not fulfill, and treat you as if it is your fault. They sold my trade in, and then expected me to pay the difference because they didn't recieve what they quoted the trade as. My reply - "how is that my problem?". Instead of having a happy or atleast minimally irritating experience, I had to sit down and have an all out yelling session with the General Manager, the Finance Manager, and my inept car sales man. More

I was very close to finalizing a purchase of a 2007 Honda Fit when things at the dealership started to fall apart. Overall, their service was subpar until they thought the deal was in the bag. They left me Fit when things at the dealership started to fall apart. Overall, their service was subpar until they thought the deal was in the bag. They left me out in the 20 degree weather (plus wind) while they searched around for the key to open the car. Then, the salesman and the finance guy couldn't get their stories straight. The finance guy actually told me they were trying to squeeze as much profit out of me as they could. Not a very good sales pitch, to say the least. I was actually about to sign on the dotted line when they asked me what I thought of the buying experience. I told them that I would be honest in my review and would not look favorably on them. At that point, the finance guy told me that the deal was off. In the end, what Landmark truly cares about is money and a good review, but they are willing to put more effort into getting more money than they are to provide the kind of geniune service that will earn them the respect of the buyers. I actually worked with two salesmen over the course of a few days. The first one, Mike S., was fantastic. Except for his professional demeanor, I wouldn't recommend this dealer to anyone. More

Buying a vehicle from this place was a huge mistake. I can honestly say that the purchase of my wife’s 2007 Odyssey was the worst buying experience (of any kind vehicle or not) in my entire life. Calle can honestly say that the purchase of my wife’s 2007 Odyssey was the worst buying experience (of any kind vehicle or not) in my entire life. Called around looking for a specific color and trim/option package and found what I was looking for down a Landmark (1:00pm). Arrived at (1:30) to only be told that my trade in is worth $2500 less than the day before. Decided to get up and leave, to only be pounced on by 2 sales manager’s hoping to save the sale. Told them “Blue Book trade-in, nothing more nothing less” (which indecently is what I was quoted at Fairfax). They finally came around and gave what it was worth (4:00pm). Step 2, finance. Typically a cash buyer shouldn’t have an issue here, but they kept on pushing for the undercoating and lo-jack. You have got to be kidding me...lo-jack for a mini-van? Get real! (5:00pm) Step 3, delivery. Salesman is MIA as well as the rest of the staff. I finally ask a person behind the desk…Where the hell is my car? They respond someone will be with you in a minute. (6:00pm) 45 minutes later the salesman was back, and asked me if anyone had helped me yet. (Are you kidding). I told him, hey buddy you just sold me a van, his response…oh yeah that’s right, let me check on your van. He came back about 30 minutes and said van is right out front. (7:15pm.) Step 4, the actual delivery. Salesman pulled the van in but no tags, so I couldn’t drive it away. In the interim of waiting on my tags, I started to look the car over more closely, and noticed it had a scratch. Which I pointed out and then he said that someone would come over and buff it out before I left (nobody ever showed). I asked the salesman to go over the stereo and navigation system with me and he did his best but at the same time stated…”I don’t know very much about these vans”…are you kidding me he doesn’t know much about his top selling vehicle?? Finally, I told him to just go get the tags since I was about to faint from lack of food. He left and showed up 30 minutes later with the tags (8:15). BTW – didn’t notice until I got home, but my 4 year-old could have done a better job of cleaning the vehicle then they did. After sale…As it turns out the Odyssey was missing the “Lazy-Susan”, which incidentally I wasn’t even aware of until a friend of mine pointed it out to me, I guess you would have assumed that the salesman would have noticed, but as I stated my salesman knew very little about the vehicle. I called down to landmark parts department and stated the issue; their response was that they had never heard of this item and Honda doesn’t offer this item in their vehicle. Called Fairfax to see what their response was, Fairfax said, “yeah it supposed to be included in the 2007 Odyssey and the part number is #xyz123, etc.) Called back down to landmark and told them the part number and they stated, well that particular part doesn’t come with your model. My response was, “well my buddy’s wife’s mini-van has it, Fairfax Honda says it supposed to come wit it, it says that it’s included on the Honda website as well as in the brochure”. Finally, I asked to speak to a manager. The manager said that that yes I was correct that the part should be on the car and that we could come down and pick it up in 3-days. We waited until Sat, so it was actually 4 days, but when we got there, wouldn’t you guess it…wrong part. The individual stated that they would just send it directly to my house. That was 3 ½ weeks ago and we still have not received the part. Bottom line…with so many Honda dealers in the area, go somewhere else unless of course you like it when your blood boils… More

Want to visit the twilight zone? Then go to Landmark Honda. When you walk in, you will see no less than 12 sales people milling about and ready to pounce on you. Our sales guy jockeyed us with four Honda. When you walk in, you will see no less than 12 sales people milling about and ready to pounce on you. Our sales guy jockeyed us with four other customers and spent zero quality time trying to understand our needs and pitching the auto. But he loved telling us about his $400 pen, his Rolex and the new Lexus and Toyota he just bought. The worst part was the closing process in the F&I department where we got a ruthless sales pitch about extended warranties and Lojack. This of course was after a battery of intrusive personal questions having nothing do the purchase of our new car. The F&I gal would not take no for answer -- her commission must be huge. Turns out the extended warranty package she was pitching for $1399 is available from other Honda dealers for as low as $413 on the internet! Once we finally made it out of F&I, the salesmen spent zero time going over the car. If it wasn't a seller's market for Hondas, this dealership would be bust. Avoid this dealer if at all possible! More