Landmark Honda - Service Center

Always Excellent Service from Sean K. First off, I am shocked to see any negative comment about Sean Kearney. He is the reason I have my car serviced at Landmark. He has been my service ma First off, I am shocked to see any negative comment about Sean Kearney. He is the reason I have my car serviced at Landmark. He has been my service manager for 6 years and I have nothing but great things to say about him and the recommendations he has made. He has never lied to me or ripped me off. He has been honest, professional and patient. I always get a full explanation of the suggested work Then I always ask, how long can it wait and what is the priority. My Honda CRV is 12 years old and has 89K miles on it. I know I am going to have to do some big scheduled maintenance in the next year or so. I too had the "slow leak" and there was a nail in the sidewall. I could have gotten it plugged for $25. I also know it weakens the sidewall and when I am hauling down I-95 with everyone else, I do not want my tire to blow. And I never paid $200 for a tire. Sean suggested a front end alignment, I told him it was not in my budget. That was it, No intimidation, no evil, no "you'll be sorry" Could I go to the tire store and buy a cheaper tire, and pay less for installation Probably. HOWEVER, Landmark and Sean like to maintain their reputations. You can read my years of comments on Landmark Honda, Sean & Dave (my previous service manager) on Dealer Rater, Google & Yelp. I am a tough customer and am not about to fall for some sham recommendation I would like to add that I get preferred customer discounts that really help. I also get my car back when I need it back Last week I got an oil change & front end alignment, had them check a light and the movement of the window on the driver door. Then the dreaded call... brakes. Well the truck is 12 years old, it's bound to need new brakes eventually, I am not messing around with my safety and do not want to rear end anyone and you know how quickly we have to stand on the brakes in our traffic. I know no one wants to hear they have to spend $200-500 they were going to use for something else and yes, it will make some people mad. It is what it is but it's not because Sean Kearney is a bum. You don't get the service awards and recognition Sean has received by being a con artist. Sean will be my service manager as long as I am driving a Honda (hey, forever!) NOTE: I am not related to Sean, don't date Sean and he DID NOT offer me and money or services to write this. More

DISHONEST QUOTE FOR A REPAIR LYING TO PRICE GOUGE?!?! YOU JUST LOST A LONG-TIME CUSTOMER... It really breaks my heart to write this, but I will NEVER purchase another vehicle n LYING TO PRICE GOUGE?!?! YOU JUST LOST A LONG-TIME CUSTOMER... It really breaks my heart to write this, but I will NEVER purchase another vehicle nor service my current vehicle at Landmark Honda again. After buying two (2) vehicles from them, having both vehicles ONLY dealer-serviced for 10 and 6 years, respectively (with the exception of one brake repair by someone else to try to save money--you will see why below), spending well over ten thousand dollars on service alone over the years, AND referring someone who also purchased a vehicle from them, it's disheartening and heartbreaking to me that Sean Kearney would flat out LIE about the ability to do a repair. I am well aware that Landmark Honda and probably most dealers overcharge for service, but I have always paid it because they also seem to repair their vehicles the best. When Larry Shifflett, the current manager of the Service Department, was my team service manager, he was OUTSTANDING (no wonder he was promoted)! He was honest and always gave me discounts to make the cost more reasonable. However, with my second vehicle, they found something that needed to be repaired each time I went that would cost a minimum of several hundred dollars to fix--if not more. In fact, right after I purchased the vehicle that they said was in great condition and didn't require any repairs, they turned around and told me a couple of months later that it needed $1,200 of work!! In hindsight, that was a red flag but I still trusted them so I kept servicing my vehicle there. Recently, I took my vehicle to complete a series of repairs that cost over $2,000. I had a slow leak in one of my tires and asked if they could look at it and fix it, if possible. They did, and told me there was a nail that was too close to the rim and I would need a new tire for $200. I told Sean I have NEVER paid that much for one tire and was not about to. Today, I went to Kingstowne Auto Care; they said there was a tiny nail and repaired the tire for $25.00!!!!!! $25.00!!!!! After purchasing two (2) vehicles from Landmark Honda, having them serviced there faithfully for 16 years, paying thousands upon thousands of dollars in service fees AND referring someone else, they LIE to me to try to make $200?!?! Really, Sean?!?! I am beyond disappointed and hurt by their dishonesty, lack of loyalty and appreciation for a long-time customer. Clearly, that means absolutely nothing to Sean. As they saying goes, fool me once shame on you, fool me twice, shame on me. Well, you have likely fooled me many times in recent years but I trusted you so I kept returning. But now that I know you intentionally LIED to try to fool me again, shame on me if I trust you again. It's almost time for me to purchase another vehicle but I have such a bad taste in my mouth that it's highly unlikely I will purchase another Honda. Hope it was worth it... More

Thanks Sean! I made an appointment with Sean for an oil change, state inspection and to apply my property tax sticker. when I arrived, he greeted me with a big sm I made an appointment with Sean for an oil change, state inspection and to apply my property tax sticker. when I arrived, he greeted me with a big smile and a sincere good morning. As he was writing my work order I noticed he had recently received the Gold Award, Circle of Excellence rating. I asked him about it. Modestly, he explained it was based on multiple facets of his work as a service manager. Wow! I have the right guy as my service manager. I checked around. This is a big deal, it is based on a high level of customer satisfaction, his superb representation of the Honda brand and continued training to stay abreast of current business practices. Yes, that is Sean, in fact, he was training a new employee to become a service manager. Not only am I continuously pleased in the quality of service I receive by Sean, it is the work ethic of all the folks I encounter at Landmark from the cashiers to the valets and the shuttle ride to the Van Dorn Metro! Thanks again Sean and congrats on receiving a well-deserved Gold Award More

The best Just wanted to say a Big thank you to Brian Cail and the yellow service team who really really help me in a big way. I was hearing a noise under my Just wanted to say a Big thank you to Brian Cail and the yellow service team who really really help me in a big way. I was hearing a noise under my car , that was driving me completely crazy so I called Landmark Honda and they told me to bring it right in. They never gave up on finding the problem with my car and they kept me updated on everything that they were doing. Its nothing like having someone show you that they care so much about you getting your car back. They had to keep my car for two day but they made sure I had a car to go on with my everyday task. Landmark Honda will always be the place I will take my car and I will encourage others to do the same. Thank you for your wonderful services. GO YELLOW TEAM Monica ILORI 10/7/15 More

DONTE IS AWESOME!!! I bought my very FIRST car at Landmark Honda in June 2013 and Mr. Durant was the one who helped me test drive a couple cars and pick the BEST one suit I bought my very FIRST car at Landmark Honda in June 2013 and Mr. Durant was the one who helped me test drive a couple cars and pick the BEST one suited for me. I am stationed at Fort Myer so I have to come get servicing and check ups from time to time. Everytime I come Mr. Durant makes sure that I have everything I need and that I am squared away. He has the best customer service and greets me everytime with a smile. I have often sent a lot of my battle buddies looking to purchase a car to Mr. Durant ensuring them that with him they are in good hands! Well done Donte!! K. Jackson More

Service writer treats you like crap! I own a 2013 odyssey and wanted to get something fixed under warranty. I walked into the service department today (5/4/15 around 2pm) from the side an I own a 2013 odyssey and wanted to get something fixed under warranty. I walked into the service department today (5/4/15 around 2pm) from the side and not from the middle and then i stopped by the desk of the first service writter as soon as i entered the area. This person is located on the left most edge if you enter the area from the middle. He first greeted me and said "how can i help you?" I have told the service writer that i wanted to get some things fixed under warranty. Then he asked "where did you buy the car from?" I said, from Bill Page, then he gave me a sarcastic laugh. I didn't know what that was. Does it matter where you buy the car? i thought you can get service as long as the car is still under warranty it doesn't matter which dealership you go to, they should be able to fix the problem right? So i started to explain what i wanted to get done. First, was rattling noise coming from power lift gate. He said that he could have someone look into it. Then i said that my transmission was shuddering, and he said "do you see the engine light on" I said No, and then he immediately concluded that there is no problem with transmission. I mean, is he the mechanic? or a service writer? How can he just tell you that there is no problem without even test driving and knowing where the problem is. Maybe this guy should work as a mechanic instead because he has no idea what customer service means. Then the last thing i mentioned to him was that i was having issues with the front breaks, that when going on a highway and when i step on the brake the steering wheel vibrates. The guy looked at me and said "honda only covers breaks for 1 year 12,000 miles" What a crap! then he said "we will look into the breaks and if there is something wrong then i can pay $300 to get it fixed" I left the service desk right away without looking at this dumb, disrespectful, unprofessional person. As i was leaving the area he kept asking me if i would drop the car off this Wednesday. What do you think? Duh... NOT A CHANCE!!! I will file a formal complain with corporate HONDA Motors regarding this matter. More

Total Scam If you want to be blindly robbed, then I'd recommend going here. I dropped my car off for service that was under my warranty, as stated by a Honda dea If you want to be blindly robbed, then I'd recommend going here. I dropped my car off for service that was under my warranty, as stated by a Honda dealership in NY, the weekend before (couldn't get the service done there because I was only in town for a Saturday). I stated this while making the appointment and when dropping off my car. Of course, as expected from the first time I called, I was told one repair wasn't under my warranty, because I had a dent on my car. I questioned this and was directly told by the customer service manager to "take my business elsewhere" and to come get my car. Never have I been so disrespected by a business or "customer service" manager. Worst customer service ever and you can expect to pay more for parts, services, etc. because it seems as if they're in the business of ripping people off and anyone who questions them or isn't satisfied with the service, can just go elsewhere. I would recommend steering clear of this dealership and the horrible way they represent Honda. More

Vincent porter Fast and quality work. Are you sure me that the work will be done correctly with the highest quality ..fairness of price I will use there service agai Fast and quality work. Are you sure me that the work will be done correctly with the highest quality ..fairness of price I will use there service again More

Happy with my experience I've taken my car to the service department here twice and had a pleasant experience both times. I definitely plan on going back. I dealt with Milton I've taken my car to the service department here twice and had a pleasant experience both times. I definitely plan on going back. I dealt with Milton as my service advisor and he was great! He was friendly and answered the many questions I had. Also I like that he was straightforward and honest about the condition of my car and wasn't trying to upsell me into services I didn't need, which is something I'm usually wary about when getting my car serviced. In fact I asked him if a certain part needed to be replaced on my car and he said that honestly if it were him he would not replace it yet because it was in okay condition and may not need to be replaced in the future. Also he went through the pros and cons of aftermarket vs. factory parts to help me decide which was the better choice for me financially- not what would help the dealership make the most money from me. The service waiting area was nice, I got free coffee and the wait wasn't too long. My only wish is that they were open a little later in the evenings since I don't get out of work until late. More

Thanks for good service. I want to compliment one of your excellent employees, Gus Cucalon. He used more than enough time to explain the kind service my Honda pilot required. I want to compliment one of your excellent employees, Gus Cucalon. He used more than enough time to explain the kind service my Honda pilot required. I have always received quality service at VA land mark Honda dealer service center so that such service makes me to have great relationships with Honda. Thank you very much again, Mr. Cucalon. Sincerely, Endale Tadesse More