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Larry H. Miller Chrysler Jeep Avondale - Service Center

4.7

76 Lifetime Service Reviews

10055 W Papago Freeway, Avondale, Arizona 85323

76 Reviews of Larry H. Miller Chrysler Jeep Avondale - Service Center

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September 28, 2018

"Service experience "

- Bart

Every time I service my Jeep I work with Francisco. He is an expectional service adviser. Always going above and beyond taking care about every little details.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Francisco - service adviser
Oct 01, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

Bart, I am glad to know that Francisco has been caring for you and your Jeep so well. Thank you for this grand review. We will look forward to being of help again in the future. - Eric Ortega, General Manager

September 18, 2018

"This visit outstanding"

- dove

This last service was very quick and our service rep was very attentive to our needs. Some of our service experiences have not been so satisfying due to the fact that the service had taken much longer than expected and our service rep failed to update us on the progress of our service.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric Michel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

Dove, I am happy to hear that Eric took such great care of you and made sure to be attentive to all of your needs. We appreciate your kind review. Come back and see us if you need anything else. We are always happy to be of help. - Eric Ortega, General Manager

September 15, 2018

"Service "

- Shotski

Great service prompt and complete. Eric was very detailed and professional. Area was clean and an unexpected car wash was a pleasant surprise at the end of the day

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric Michel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 17, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

I'm glad to hear that you enjoyed your service experience! Thank you for choosing our service department and please let us know if there is anything else we can help you with. - Eric Ortega, General Manager

September 14, 2018

"Service Experience "

- JPH

Excellent service provided in a personal and professional manor. No surprises. Work to be done was explained and completed in a timely manor. Will recommend to friends and neighbors

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 17, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

JPH, thank you so much for taking the time to leave us a great review. We enjoyed working with you and hope you will return if there is anything else we can help you with in the future. - Eric Ortega, General Manager

September 14, 2018

"Oil Change"

- Tankatoy4

Customer service was excellent and I was kept up to date on my oil change. It’s the second time I been and very pleased with the service.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Francisco
Sep 17, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you very much for returning to our service department! I'm glad that both times have met and exceeded expectations. Please let us know if you need anything else! - Eric Ortega, General Manager

September 06, 2018

"Jeep repair "

- Screen man

Service rep was very nice and knowledgeable and took good care of us we received our jeep back in a very quick time and was totally satisfied with the work

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Recommend Dealer
Yes
Employees Worked With
Nick Fontana
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

I am so happy to hear that you were totally satisfied with our team's work! Thank you for choosing to come and see us here. If we can be of any more service to you in the future with your Jeep, be sure to let us know. - Eric Ortega, General Manager

August 15, 2018

"Service"

- Catgonzofdz

Every time I go in for an oil change or other services. Fred always is attentive with me. He ensures that everything is communicated to me and if I have questions he answers to the best of his abilities.

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Recommend Dealer
Yes
Employees Worked With
Fred Enriquez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

It is wonderful to read that Fred has been such a great help to you during your service visits. Thank you for such a great review. If our team can do anything more to help you, be sure to let us know. - Eric Ortega, General Manager

August 10, 2018

"Service experience "

- Sam99

Called 2 weeks ahead of time to make an appt. for an oil change, but when I arrived they didn’t have me on the schedule. They still got me in and had the car finished in a reasonable amount of time.

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Recommend Dealer
Yes
Employees Worked With
Dustin Bolton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

Sam, I am so glad to hear our team got you right in and took care of your vehicle for you. Thank you for leaving us this great review and rating. If our team can be of any further help, be sure to let us know. - Eric Ortega, General Manager

June 22, 2018

"Did not honor its promised free service "

- Stuht

I had my jeep recalled and went top this dealer for the service. After completing the service I was told that I could receive a free detail if I completed a survey. I took the survey. When I called to schedule my free detail ( after calling all week long and not receiving a call back) that because I did not give them perfect tens I could not receive the free detail. What kind of company has a survey and does not want honest feedback? All of the service department their were signs about this offer, no where did it say only if your score us perfect tens. Nor in the email I received did it state this. I doubt anyone got the free detail if they were honest. I didn't even score them low I just didn't give a ten. I am shocked by this type of service and would never buy a car from a dealer that couldn't even honer a free promise of a free detail. What would happen if there was a real issue? Unbelievable. Oh I was also told the person who helped me with my service no longer was with them so they did not have to honor anything she said. SCARY.

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Recommend Dealer
No
Employees Worked With
Rhonsa Shadley
Jun 22, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

I am sad to hear that you feel your experience with us was subpar. I would invite you to reach out to me and we can discuss your experience with our service team and our detail offer further. I will look forward to speaking with you at your earliest convenience. - Eric Ortega, General Manager, (480) 865-2055

June 04, 2018

"Bad experience in the service department"

- Maria

I was given an estimate for a spark plug replacement on a ford f150 back in May after a diagnosis from them. When I took it back for the service, they took to 2 days to tell me that their mechanic did not feel comfortable doing the job so it was up to me to still have it done or I can take it to Rodeo Ford myself. I was so frustrated because they had the truck for 2 days just to tell me this. Why was I given an estimate on a job that they don't feel competent doing. I will definitely not go back.

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Fred Enriquez
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rhonda
Jun 05, 2018 -

Larry H. Miller Chrysler Jeep Avondale responded

Maria, we make it a priority to be honest and forthright with our customers. I’m disappointed to hear about your experience with us and would like to earn your business back. Please reach out to me so that we can discuss this. Thanks, Eric Ortega, General Manager, (480) 865-205

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