This last service was very quick and our service rep was very attentive to our needs. Some of our service experiences have not been so satisfying due to the fact that the service had taken much longer than expected and our service rep failed to update us on the progress of our service.
Dove, I am happy to hear that Eric took such great care of you and made sure to be attentive to all of your needs. We appreciate your kind review. Come back and see us if you need anything else. We are always happy to be of help. - Eric Ortega, General Manager
I'm glad to hear that you enjoyed your service experience! Thank you for choosing our service department and please let us know if there is anything else we can help you with. - Eric Ortega, General Manager
JPH, thank you so much for taking the time to leave us a great review. We enjoyed working with you and hope you will return if there is anything else we can help you with in the future. - Eric Ortega, General Manager
I am so happy to hear that you were totally satisfied with our team's work! Thank you for choosing to come and see us here. If we can be of any more service to you in the future with your Jeep, be sure to let us know. - Eric Ortega, General Manager
Every time I go in for an oil change or other services. Fred always is attentive with me. He ensures that everything is communicated to me and if I have questions he answers to the best of his abilities.
It is wonderful to read that Fred has been such a great help to you during your service visits. Thank you for such a great review. If our team can do anything more to help you, be sure to let us know. - Eric Ortega, General Manager
Sam, I am so glad to hear our team got you right in and took care of your vehicle for you. Thank you for leaving us this great review and rating. If our team can be of any further help, be sure to let us know. - Eric Ortega, General Manager
I had my jeep recalled and went top this dealer for the service. After completing the service I was told that I could receive a free detail if I completed a survey. I took the survey. When I called to schedule my free detail ( after calling all week long and not receiving a call back) that because I did not give them perfect tens I could not receive the free detail. What kind of company has a survey and does not want honest feedback? All of the service department their were signs about this offer, no where did it say only if your score us perfect tens. Nor in the email I received did it state this. I doubt anyone got the free detail if they were honest. I didn't even score them low I just didn't give a ten. I am shocked by this type of service and would never buy a car from a dealer that couldn't even honer a free promise of a free detail. What would happen if there was a real issue? Unbelievable. Oh I was also told the person who helped me with my service no longer was with them so they did not have to honor anything she said. SCARY.
I am sad to hear that you feel your experience with us was subpar. I would invite you to reach out to me and we can discuss your experience with our service team and our detail offer further. I will look forward to speaking with you at your earliest convenience. - Eric Ortega, General Manager, (480) 865-2055
I was given an estimate for a spark plug replacement on a ford f150 back in May after a diagnosis from them. When I took it back for the service, they took to 2 days to tell me that their mechanic did not feel comfortable doing the job so it was up to me to still have it done or I can take it to Rodeo Ford myself. I was so frustrated because they had the truck for 2 days just to tell me this. Why was I given an estimate on a job that they don't feel competent doing. I will definitely not go back.
Maria, we make it a priority to be honest and forthright with our customers. I’m disappointed to hear about your experience with us and would like to earn your business back. Please reach out to me so that we can discuss this. Thanks, Eric Ortega, General Manager, (480) 865-205
Taking your car in for service is never one of those can’t wait for experiences, but it doesn’t get any better than Larry Miller Jeep in Avondale. I pass up a handful of other dealers closer to me to make the trip there for service on my Cherokee. Dustin Bolton is awesome to work with, their waiting area is comfortable, and they treat me like I want to be treated. Every time. Highest marks for high quality all around!
Thank you so much for this outstanding feedback! I'm glad you've enjoyed our service department—they're rock stars! Please let us know if you need anything in the future. Thanks, Eric Ortega, General Manager