I had my jeep recalled and went top this dealer for the service. After completing the service I was told that I could receive a free detail if I completed a survey. I took the survey. When I called to schedule my free detail ( after calling all week long and not receiving a call back) that because I did not give them perfect tens I could not receive the free detail. What kind of company has a survey and does not want honest feedback? All of the service department their were signs about this offer, no where did it say only if your score us perfect tens. Nor in the email I received did it state this. I doubt anyone got the free detail if they were honest. I didn't even score them low I just didn't give a ten. I am shocked by this type of service and would never buy a car from a dealer that couldn't even honer a free promise of a free detail. What would happen if there was a real issue? Unbelievable. Oh I was also told the person who helped me with my service no longer was with them so they did not have to honor anything she said. SCARY.