Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

My car had been take to another dearler 2 different times. They had my car for over a week. I was told they wasn't a problem. I knew there was a problem and requested my car be taken to Larry H Miller times. They had my car for over a week. I was told they wasn't a problem. I knew there was a problem and requested my car be taken to Larry H Miller. It was taken there one morning and by mid day I hade received a call letting me know they had found the problem and what was needed to fix the problem. The car was fixed and ready for me that afternoon. BrIan was great to explain the problem a keep me informed as to nwhat was going on with my car. I was so greatful he found the problem because the other dealer made me feel stupid. They kept telling there was no problem and there was nothing they could do. Brian never made me feel that way. Cascade Collision Repair shop was the company I was working with for repair work due to an accident. They would take my car to a local dealer for repair work and they did the body work. They were very impressed with the way they were treated when they deleivered and picked up my car. Great Job! More

Richard Jones did a great job getting my car in and taken care of. He was very good about answering questions, and returning phone calls promptly. He also had a good suggestions for improving my car as it care of. He was very good about answering questions, and returning phone calls promptly. He also had a good suggestions for improving my car as it was being repaired. Hopefully he, along with the rest of the crew at the Sandy Collision Center enjoyed the donuts that I brought in when I picked up my car. Great Job from everyone involved. More

Service was performed timely and the service team provided updates about the progress. A replacement part was required to be ordered, and the part was delivered during the next business day. provided updates about the progress. A replacement part was required to be ordered, and the part was delivered during the next business day. More

Larry, Was fantastic he called with updates. He explained all service performed. The service department even performed other services and updates that were not on the list. GREAT JOB…. I would highly recomme all service performed. The service department even performed other services and updates that were not on the list. GREAT JOB…. I would highly recommend Larry Larsen to anyone who visited the service department @ Larry H Miller Jeep. Thank you, Wayne Bassham PS, Did I mention that I didn't even buy my Jeep from these guys, but I will next time... More

This review is not about their dealership but the collision center. I just had my Malibu repaired.I dropped the car off on Tuesday night, with the expectation set that it would be a two day repair an collision center. I just had my Malibu repaired.I dropped the car off on Tuesday night, with the expectation set that it would be a two day repair and that I could pick up the car Thursday night. I didn't have a rental car, my wife and I were trying to just make it work with sharing our other car. We live 20 miles away from the Larry H Miller Collision Center in Sandy. I work fairly close to it, so Thursday after work I called to find out the status to see if it could be picked up. The receptionist that answered was rude, transferred me to my estimator, Laif, and I ended up leaving a voicemail that was never returned. It wasn't a big deal, we could try to make it work 1 more day with 1 car. On Friday after work, I still hadn't heard back so I called them again. The receptionist answered, checked the status and found out that it wouldn't be done until Monday. I wasn't happy, and she could tell, so she asked if I wanted to speak with the Laif and transferred me to his line. I ended up having to leave another message. Waited an hour, and no call back. Called again and asked to speak with a manager. Low and behold, Laif, was suddenly available to speak with me. I explained the situation to him and his response was "we have lots of Malibus that we're working on, maybe I got confused, let me call you back in 10 minutes." 20 minutes later, he called back and let me know that there was "a run in the paint" but that it would be ready to go in an hour. I came by an hour later and had to wait an additional 30 minutes before I even saw my car. I will say, the repair was done perfectly. However, the level of customer service and communication was atrocious. My wife and I had to alter our Valentine's Day plans and miss our reservation at a restaurant, just so the car could be picked up. Why couldn't they call me and keep me updated? Why is that always the case with car repair shops? They are awful with communication! I know that if I wasn't angry and demanding with them, I would've had to wait until Monday and we would've had 3 more days of juggling our responsibilities with only 1 car between us. Instead of having my car for 2 days, they would've had it for 6 and probably wouldn't have lifted a finger to let me know. So in a nutshell, Larry H. Miller Collision Center in the Auto Mall in Sandy is excellent at repairs, and absolutely horrible with customer service and communication. More

Arrived early, and they jumped right on the recall problem. Asked them to call me when completed, which they did right on the approx length of repair time. Pick up was quick and easy. problem. Asked them to call me when completed, which they did right on the approx length of repair time. Pick up was quick and easy. More

I had a 1:00 pm appointment. I showed up early and was let right in. I was there for a recall on the tie rods. The intake person took a look and said I didn't need the repairs. The whole visit lasted l let right in. I was there for a recall on the tie rods. The intake person took a look and said I didn't need the repairs. The whole visit lasted less than 5 minutes. More

From the phone call from Cindy to notify me to come in for my recall, to the service I received in the service department, including a ride back to my house, made the whole thing a pleasant experience. I for my recall, to the service I received in the service department, including a ride back to my house, made the whole thing a pleasant experience. I also received a needed oil change at the same time, making only one trip necessary. Thanks for taking care! More

Good service from the salesmen and service department. I would reccomend Larry h miller to all my friends and family. Keep up the good work would reccomend Larry h miller to all my friends and family. Keep up the good work More