
Larry H. Miller Ford Draper
Draper, UT
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I took my car in for a scheduled oil change at 8:00 am. I had an additional question to ask service. My keys were taken and they took my car. 1 1/2 hours later my car hadn’t even been started and they had I had an additional question to ask service. My keys were taken and they took my car. 1 1/2 hours later my car hadn’t even been started and they had lost it. It took 20 minutes to find it. The person who checked me in acted like he had no idea who I was. They then changed my oil, but it still had the old sticker when I got in. I had to ask for a new sticker. What I thought would be quick so I could get to work took 2 1/2 hours. I will not be returning. The one decent thing about my visit was Cliff in service. He was kind and helpful. More
My advisor was extremely nice and kept in contact with me. I was overall happy with the experience here an will be returning here for my future maintenance needs me. I was overall happy with the experience here an will be returning here for my future maintenance needs More
I made a deal to buy this car and then said I know it takes a little while to get it cleaned up and ready for me and get the paperwork ready so I left. I came back three hours later, and no paperwork had takes a little while to get it cleaned up and ready for me and get the paperwork ready so I left. I came back three hours later, and no paperwork had been started and it took me an hour of sitting around getting the paperwork ready then when I picked the car up, it was not cleaned. The engine compartment was dusty as I’ll get out there were no mats put in the car and there was no spare tire nor change kit, including, a jack and a lug wrench and so forth. I thought this was a very shabby rush together deal when I gave them time to get it ready, and I had to come back to have these things rectified. More
I have never been treated with such amazing customer care. Larry H Miller Ford in Draper did an amazing job start to finish. From knowing what I wanted, wanting to put down, what I would like my payment care. Larry H Miller Ford in Draper did an amazing job start to finish. From knowing what I wanted, wanting to put down, what I would like my payments to be and just making us feel like family. Bill was an AMAZING salesman who was so patient and willing to go above and beyond for us. We also worked with the finance team Noah and Travis made it extremely easy with paperwork. I will never go to another dealership. The McCullochs are proud owners of a 2019 Ford Expedition Max!!! More