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Larry H. Miller Ford Draper

Draper, UT

Overview
Reviews
4.4
847 Reviews
Call Dealership (801) 742-5237

11442 S. Lone Peak Parkway

Draper, UT

84020

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Showing 847 reviews

April 26, 2024

The staff was helpful and considerate. No problems with the service, and the recall items were taken care of. More

by Williamgreen1976@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin - service advisor
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Helpful
April 26, 2024

I was very impressed with how fast they got my truck in first thing the next morning when I’d called in the afternoon. And how they found and solved the problem with my truck. Very important when you wo More

by alpenwtc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Helpful
April 26, 2024

We always expect and receive excellent service at Larry H. Miller Ford Draper. We are very happy with the way we are treated. More

by Jrhighman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Macey
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Helpful
April 26, 2024

Great service. Very simple and efficient process. Comfortable waiting area. Service very speedy. Online scheduling is great! More

by Mouthdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimiah
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Helpful
April 25, 2024

If you are in the market for a new vehicle go see Bill Royer, very good guy. Helped me get my truck and trade in my old one. Great people at this dealership that can handle getting whatever you might need More

by Lptoups
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Royer, 5-stars
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Apr 27, 2024 -

Larry H. Miller Ford Draper responded

We're thrilled to hear that our team was able to provide you with exceptional service and make your visit to our dealership a positive experience. Thank you for choosing us for your automotive needs and we look forward to seeing you again soon.

Helpful
April 25, 2024

Kevin was great, very helpful with getting things taken care of correctly and in a timely manner More

by Jonb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Price
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Helpful
April 23, 2024

Everyone was very informative and friendly. they explained everything in detail and sent a text to keep me updated. Also coffee was awesome especially the espresso. More

by abakerbaker04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hanna
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Apr 27, 2024 -

Larry H. Miller Ford Draper responded

We're grateful for your business and appreciate you choosing our dealership for your automotive needs. We're thrilled to hear that our team was able to provide you with excellent customer service and quality work during your visit.

Helpful 1
April 23, 2024

Wish I should go back in time and absolutely NOT do business with this dealer.....bunch of different mistakes were made, never again. More

by Font
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Erickson, Brian Hanna
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Apr 27, 2024 -

Larry H. Miller Ford Draper responded

Thank you for your feedback. It’s unfortunate to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your situation in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time.

Helpful 1
April 22, 2024

I am very unhappy with the service provided on Friday. I was told the vehicle would be there for at least half of the day, maybe even a full day. Yet the vehicle was delivered less than 3 hours after pick More

by Demitry Zinchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Apr 27, 2024 -

Larry H. Miller Ford Draper responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Brian Hanna, General Manager, (801) 513-6914

Helpful 1
April 22, 2024

Customer service is non-existent. I put in an order for a 2024 Ranger and received zero updates from anyone in sales even after I complained and was in contact with the manager. I was More

by brandoncluff1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gavin Kimball, Andre Martinez
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Apr 27, 2024 -

Larry H. Miller Ford Draper responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Brian Hanna, General Manager, (801) 513-6914

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