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Larry H. Miller Ford Draper

Draper, UT

4.4
863 Reviews

11442 S. Lone Peak Parkway

Draper, UT

84020

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Showing 863 reviews

April 25, 2024

Kevin was great, very helpful with getting things taken care of correctly and in a timely manner More

by Jonb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Price
April 25, 2024

If you are in the market for a new vehicle go see Bill Royer, very good guy. Helped me get my truck and trade in my old one. Great people at this dealership that can handle getting whatever you might need More

by Lptoups
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Royer, 5-stars
Apr 27, 2024 -

Larry H. Miller Ford Draper responded

We're thrilled to hear that our team was able to provide you with exceptional service and make your visit to our dealership a positive experience. Thank you for choosing us for your automotive needs and we look forward to seeing you again soon.

April 23, 2024

Wish I should go back in time and absolutely NOT do business with this dealer.....bunch of different mistakes were made, never again. More

by Font
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Erickson, Brian Hanna
Apr 27, 2024 -

Larry H. Miller Ford Draper responded

Thank you for your feedback. It’s unfortunate to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your situation in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time.

April 23, 2024

Everyone was very informative and friendly. they explained everything in detail and sent a text to keep me updated. Also coffee was awesome especially the espresso. More

by abakerbaker04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hanna
Apr 27, 2024 -

Larry H. Miller Ford Draper responded

We're grateful for your business and appreciate you choosing our dealership for your automotive needs. We're thrilled to hear that our team was able to provide you with excellent customer service and quality work during your visit.

April 22, 2024

I am very unhappy with the service provided on Friday. I was told the vehicle would be there for at least half of the day, maybe even a full day. Yet the vehicle was delivered less than 3 hours after pick More

by Demitry Zinchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Apr 27, 2024 -

Larry H. Miller Ford Draper responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Brian Hanna, General Manager, (801) 513-6914

April 22, 2024

Customer service is non-existent. I put in an order for a 2024 Ranger and received zero updates from anyone in sales even after I complained and was in contact with the manager. I was More

by brandoncluff1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gavin Kimball, Andre Martinez
Apr 27, 2024 -

Larry H. Miller Ford Draper responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Brian Hanna, General Manager, (801) 513-6914

April 21, 2024

Very pleased with my purchase transaction. They offered me more than I asked for on my trade...top that! More

by fehansonut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Erickson, Brian Hanna
April 20, 2024

Everyone there treated us with great kindness and respect. Tony Hilder was especially patient and helpful in answering our questions. More

by Grundvigs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Erickson, Brian Hanna
April 20, 2024

Dealership is clean. Employees are very friendly. Service was fast. Waiting area has TV's with your service on it so you can get up to the minute updates. Loved it. I wil More

by Kadeecooper87
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
April 19, 2024

Always a great help and great experience when visiting this location everyone is friendly my advisor was awesome More

by lynn.groves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Storrs, Richard Gatt , Garrett Erickson, Brian Hanna
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