Larry H. Miller Ford Draper

I purchased a 2021 F150. When I noticed the rust on the truck, I asked my sales guy about it. His manager said it was 'rail rust'. In other words, Ford places parts on a rail car and lets them rust. Then t truck, I asked my sales guy about it. His manager said it was 'rail rust'. In other words, Ford places parts on a rail car and lets them rust. Then they put these on new trucks. LHM never even looked at the rust. Very disappointed in LHM for a simple and routine service that they just were to disinterested in. More

No pressure and very helpful while we made our decision on what car we wanted! All the staff was great! Cody Adams and Gray Grayson made it a pleasure to buy from LHM on what car we wanted! All the staff was great! Cody Adams and Gray Grayson made it a pleasure to buy from LHM More

Lee is a great professional who found a solution for my trade. His professionalism helped get my dream truck. Thanks Lee Feise! keep doing a great job, and I hope Larry Miller will appreciate your job. trade. His professionalism helped get my dream truck. Thanks Lee Feise! keep doing a great job, and I hope Larry Miller will appreciate your job. More

Made an easy purchase of a new Ford Ranger with a trade-in. I felt like I got a reasonable trade-in value, got a competitive price on the new vehicle, staff was professional, and there enough invento trade-in. I felt like I got a reasonable trade-in value, got a competitive price on the new vehicle, staff was professional, and there enough inventory to choose from that I I bought nearly the exact truck which I would have chosen if I'd custom ordered it. A very good experience all told. More

Jordan F and all the people whom I met were extremely helpful. When I set up Ford Pass, there was no question that Larry H Miller Ford Draper would be ‘My Dealership’ setting. helpful. When I set up Ford Pass, there was no question that Larry H Miller Ford Draper would be ‘My Dealership’ setting. More

Best buying experience I've had through a dealership. Went above and beyond to get my the vehicle I wanted, will always do business there. Went above and beyond to get my the vehicle I wanted, will always do business there. More

Mike was great, he went above and beyond my expectations! Everyone was so helpful, they truly made sure I got everything I was looking for in my new vehicle! expectations! Everyone was so helpful, they truly made sure I got everything I was looking for in my new vehicle! More

Scheduled service at 9 am for a door latch replacement that they said would take 2 hrs. I was then told it would take 3-5 hours, they contacted 7 hrs later & told me it would cost significantly more becau that they said would take 2 hrs. I was then told it would take 3-5 hours, they contacted 7 hrs later & told me it would cost significantly more because of a diagnostic test (didn’t need) and NO apologies for the delayed response and lack of work done (backstory: this would be the 4th and final door latch I’ve needed replaced, I KNOW there were no other issues) I mentioned that MAYBE I should just come get my car right now and he JUMPED at the offer. Last time I was here they broke a hose and didn’t say a thing. Should’ve learned my lesson. No wonder they only have 1.5 stars. I called a manager and tried to call customer relations manager and couldn’t even leave a voicemail. I’m very disappointed at the dishonesty I’ve experienced here. I was also promised compensation for my time and received the work order and a nod. Terrible customer service and mechanical service. Would not recommend. More

I have purchased my second truck from the dealership. Everyone was reasonable in the negotiations and they did their best to take care of an honor my wishes. Everyone was reasonable in the negotiations and they did their best to take care of an honor my wishes. More