Larry H. Miller Ford Draper

The most regrettable transaction of my life; months later I am still fighting, no closer to a resolution. Larry Miller was crooked from the start, using photoshopped pictures to disingenuously sell cars t I am still fighting, no closer to a resolution. Larry Miller was crooked from the start, using photoshopped pictures to disingenuously sell cars they don’t even have on the lot. They baited me, misrepresenting my vehicle as being in new flawless condition; It was anything but. Upon returning home I uncovered numerous issues with the car, immediately notified the dealership and that’s where the games began. Fake temporary phone numbers, rerouted again and again through their system, texts unanswered, emails unreturned, voicemails ignored. “You didn’t get my email!?!” “I got a new number!” My brand new vehicle, certified perfect by Larry Miller technician Lucas Dalquen, needs tens of thousands of dollars in repairs; Repairs all verified by multiple service centers, reported to the dealership immediately after purchasing. The worst of which being broken floor welds (on a brand new vehicle!!). Countless lies from the top to the bottom of LM Draper. Phil Pecoraro, the GM, had me drive the defective vehicle 500 miles one way because he didn’t care what the other Ford dealerships had found. He said he would be there, I trusted him, but he hid from me all day in person and over the phone. Service advisor, Matthew Evans, and the technician refused to speak with me or provide any details about my defective vehicle after I drove it across 2 western states to them. The sales manager, Tysen Kelsey offered $50k trade on the brand new vehicle I paid $65k for only days before; and then ignored me about finding a replacement vehicle. Lies and intentional delays about warranty refunds from Nick Sheppard in finance who didn’t provide my correct information to the loan company resulting in undelivered invoices, missed payments and late fees. Don’t think buying a new ford vehicle with a warranty means peace of mind. The first 2500 miles of my brand new vehicle’s life was spent driving to and from Ford service centers to get the run around and be told to take it somewhere else. Thousands of dollars lost in travel expenses, rental cars, depreciation. Despite promises I have received $0 in compensation or reimbursement, no warranty extension. 4 times into service centers with nothing fixed, broken parts have been reused, new issues arising each time. Each dealership visit had them trying to weasel out of the work, claiming scheduling issues, canceling parts orders, suggesting the vehicle isn’t stock, or straight up refusing to tell me anything. They all know that it’s too much work to be done, their oil change technicians can’t do it. Kevin Cawood at Ford Customer Care will tell you how much they value you as a customer and a resolution is right around the corner, it’s meant as a distraction to keep you complaining to them and not other consumers, to wear you down and keep you quiet. I bought a brand new Ford with multiple warranties and still got screwed. This is how they treat a new car customer with verifiable issues. Larry Miller gets 1 star reviews every day, don’t be the next. Don’t agree to arbitration in the purchase contract. Don’t buy a 3rd party warranty, the factory one isn’t even worth anything. Only finance with Ford in house financing zero $ down so you can give them the keys back and walk away. Don’t expect anything more than Phil and Christine Willnow’s “It's unfortunate to hear about your experience....” parroted response to every real review, people who are still feeling zero stars taken advantage of. I was a loyal customer, 4 Fords sitting in the driveway when I went to buy another brand new one and this experience has completely changed my opinion of the brand. Months of this nightmare occupying my mind, thousands of dollars in expenses taking the vehicle in for service and it’s worse off than when it had 30 miles on the odometer. I gave them so many chances to make it right over the past 5 months and NOT 1 PERSON at Ford or Larry Miller did anything productive. More

Well - I'm from out of town visiting my wife's family for the holidays, I LOVE UTAH. I dropped off my car to get the passenger side heater repaired. They had to order the part so it took another day to repai the holidays, I LOVE UTAH. I dropped off my car to get the passenger side heater repaired. They had to order the part so it took another day to repair, that was not a big deal. I received a call from the LHM rep and was told there is good news and bad news. The good news is the heater was repaired, the bad news is the Turbo Charger failed as well so my repair charge just went from $500ish to close to just under $4K. I was also told I needed to replace the catalytic converter as well due to the oil damaging the catalytic converter. I was told that since the Turbo Charger failed it caused a massive amount of oil to flow into my exhaust system causing burnt oil fumes to come out of my exhaust pipes. Now I have burnt oil fumes inside my car. As I mentioned earlier I'm from out of town so I was told by the rep by the time you and your family get home after we start our 14 hour drive the burnt oil fume smell should be behind you, boy that was a breath of fresh air, NOT! We had planned to drive home on Sunday but we were told that they could not get the converter part until Tuesday so I would have the car repaired by the end of day Tuesday if we decided to get it repaired. We decided to order the catalytic converter and get the car repaired since my wife did not feel safe driving home even though the LHM rep said there would be no problem with the car, but the engine light would come on and we would still need to get the CC repaired when we got home. I decided to test drive the car to see if it made sense to take a chance to drive 1200 miles or not, the car was not idling right and was running extremely rough. I took the car home to test drive it with my wife, when my wife and I backed out of the drive-way we noticed a huge pool of oil, and she noticed the car was idling rough as well. It was a quick decision to take it back to LHM and have them go ahead and repair the CC. Well, now it's Tuesday and I was expecting a call to let me know the car was repaired but it was getting close to noon with no call, I ended up calling to check in to see what the status is on my car repair. I was told my part came in late and that my car was next to get on the rack and I would have my car back Wednesday morning. I received a call Wednesday morning letting me know that the catalytic converter was repaired, but there was still a small oil leak and if I wanted the small oil leak to be repaired it would be another 3-5 days, REALLY. We can't stay another 3-5 days to get the small oil leak repaired so I picked up my car, the car seems to be running better but still not 100% repaired after almost a week. When I get home I will still need to drop it off at my local dealing to get the oil leak repaired. Second part of the story - After I dropped off the car to get the heater repaired I received a text telling me they have a shortage of used cars and if I had any interest in selling my car for TOP dollar. Well, I'm in sales so I can appreciate a nice aggressive sales negotiation and using the service center as a cold calling tool is not a new tactic, again not a big deal. The BIG deal is when you work with the sales staff on negotiating a price point that is mutually agreed too and when you review the information with the sales manager they start back peddling and they will not honor the price points of the cars. After talking to the sales reps I shared the text I received confirming the pricing that was agreed by the sales manager. After reading the text to the sales manager I was told SORRY the sales rep you were dealing with is new so they cannot honor the pricing, not good! This was by far the WORST auto repair and potencial purchase experience I've ever had - I wanted to share this experience with everyone in hopes this will draw attention to these issues for better training for ALL customer service and sales reps. My hope is that I was NOT taken advantage of since I live in a different state, but it sure makes you wonder! More

The whole process from beginning to end was fantastic! They made it super easy to complete all the paperwork and insured that we selected exactly the right vehicle for us. It couldn’t have been more conv They made it super easy to complete all the paperwork and insured that we selected exactly the right vehicle for us. It couldn’t have been more convenient, and they were incredibly friendly and easy to work with. I definitely recommend! More

Scott McWillis took great care of us. He Was upfront, quick and the process was painless. Which isn’t always easy to say about the car buying process. We love our new Dodge, thanks Scott! quick and the process was painless. Which isn’t always easy to say about the car buying process. We love our new Dodge, thanks Scott! More

Beautiful facility with many options of cars. Cody Adams was an amazing sales consultant. He listened to our wants/needs, and was patient and kind. was an amazing sales consultant. He listened to our wants/needs, and was patient and kind. More

What an awesome time! Thank you Zach and Cody. You are great salespeople. whatever question we asked they took the time and gave us the answers. it has been 10 years since I bought a truck and they made great salespeople. whatever question we asked they took the time and gave us the answers. it has been 10 years since I bought a truck and they made it fun! I recommend Larry H. Miller Ford Draper!! More

Had a great experience at LHM Ford/Lincoln buying a new SUV. Mr. Karsen Castillo helped us. He was absolutely fantastic; very knowledgeable and cordial. The rest of the staff made things easy. I would high SUV. Mr. Karsen Castillo helped us. He was absolutely fantastic; very knowledgeable and cordial. The rest of the staff made things easy. I would highly recommend Karsen and the dealership! More

The salesman, supervisor, and warranty personnel were all excellent and I feel we were treated well. we are very satisfied. thank you! Appreciate the great service, excellent and I feel we were treated well. we are very satisfied. thank you! Appreciate the great service, More

Berkeley & I highly recommend Larry H. Miller Ford Draper!! They let Berk be part of the experience since she of course was the one choosing “Berks New Car” the vehicle! We he purchased 2 vehicles fro Draper!! They let Berk be part of the experience since she of course was the one choosing “Berks New Car” the vehicle! We he purchased 2 vehicles from Larry H. Miller Ford Draper, Berkeley and myself have had the most pleasant experience purchasing vehicles from them! Their service department is top notch as well. They have always gone above and beyond I highly recommend them! — at Larry H. Miller Ford Draper. #imjustberksdriver #spoiledberk More

Thanks for everything Dave Sickich. Great service great product. I look forward to working with you again and I will make recommendations. Thanks again so much. product. I look forward to working with you again and I will make recommendations. Thanks again so much. More