Larry H. Miller Ford Draper

Everyone was great and gave us exactly what we wanted and seemed to go out of their way to make us feel like we really mattered . Wouldn’t go anywhere else !!! seemed to go out of their way to make us feel like we really mattered . Wouldn’t go anywhere else !!! More

We found Larry H Miller to be incredibly helpful. During COVID-19 it is tricky to shop for cars. Both Preston and Johnathan were knowledgeable about the cars and helpful and helping us make a decision. The COVID-19 it is tricky to shop for cars. Both Preston and Johnathan were knowledgeable about the cars and helpful and helping us make a decision. The finance department was incredible. He was incredibly fast and thorough explaining things More

Great service, Johnathon Gil was extremely attentive, knowledgeable, helpful, professional, and not pushy. The dealership was clean and tidy. The finance end was also very easy as it was mostly digital. knowledgeable, helpful, professional, and not pushy. The dealership was clean and tidy. The finance end was also very easy as it was mostly digital. More

Will not use Larry Miller group again, if they tell you anything make sure it is in writing, they will tell you what you want to hear then tell you much later they can’t get it for you because it wasn’t wr anything make sure it is in writing, they will tell you what you want to hear then tell you much later they can’t get it for you because it wasn’t written in the deal, it was just simple all weather Matt’s, I came back twice for them then I was told it’s not in the deal, I wasn’t asking for much, at least I didn’t think so, if that’s how you do business I will go somewhere else More

We have purchased out 4th vehicle from Travis K. He continues to prove his trustworthiness and customer service. Travis listened to my vehicle needs and respected my budget. I am completely confide continues to prove his trustworthiness and customer service. Travis listened to my vehicle needs and respected my budget. I am completely confident that I am well taken care and valued as a customer. I do not feel taken advantage of in any way. I look forward to enjoying my car and will seek Travis out for future vehicle purchases. More

Great customer service, very helpful and friendly. Goes out of their way to suit your needs and wants. Very family oriented in being understanding with kids patient level in the building lol. out of their way to suit your needs and wants. Very family oriented in being understanding with kids patient level in the building lol. More

This was and amazing experience. My sales person Jonathan Gill was awesome. He helped me get into a great new car. I have never had a better experience. Gill was awesome. He helped me get into a great new car. I have never had a better experience. More

LHM matched and beat all competitor deals. Everyone was super polite and attentive. Finished my deal in a record breaking one hour! They even delivered the vehicle to me and met me the next day to inst super polite and attentive. Finished my deal in a record breaking one hour! They even delivered the vehicle to me and met me the next day to install some after market additions! More

Pleasant experience buying a car online. Highly recommend this dealership to anyone looking to buy a car. New and used car selection was great. I would buy here again in the future. this dealership to anyone looking to buy a car. New and used car selection was great. I would buy here again in the future. More

WORST CUSTOMER SERVICE EVER!!! I'm not usually one to buy from dealers and this experience proves why, but I was in the market for a nice used car and they happened to have one we r I'm not usually one to buy from dealers and this experience proves why, but I was in the market for a nice used car and they happened to have one we really liked. The sales person was amazing and very accommodating and friendly. We even talked about buying another car from her because of our experience, but as soon as the deal was done and LHM was paid, it turned into the most ridiculous experience I've ever had. Part of the purchase was they were to fix the broken sunroof a few days after I bought it. What was supposed to be a 1-2 day job, took almost 2 weeks and during that time I could get no information from the dealer. When I finally received my car back it had 10-15 large scratches and a roof panel that rattles so bad I can barely stand to drive it. I understand things happen, and believe the damage was done by the company they hired, however what I don't understand is how a company like LHM refuses to take any responsibility for damage done while the car was in their care. They did offer to put a new clear coat on the car to fix the scratches as well as look at the rattling, but when I got it back the 2nd time the scratches were still very noticeable (just covered now with the clear coat), and the rattling continues. They bluntly told me that they will not do anything else to repair the damage and acted as if I should be happy with their efforts because they "didn't even have to do the clear coat" After getting someone else involved, they ultimately refused to fix the damage but told me they would be willing to take the car back on trade and help me find a different car if I'm not happy with the one I originally purchased. If I wanted a different car, I would have bought a different car and most likely would not have bought from a dealer. What I want is a company that understands and values customer service and one that takes responsibility to make things right. More