Larry H. Miller Ford Draper

Bad sales experience even worse on service The sales person had slipped in a bunch of add-ons which I had explicitly said no to (early warning sign of bad ethics). Then there were two mechanica The sales person had slipped in a bunch of add-ons which I had explicitly said no to (early warning sign of bad ethics). Then there were two mechanical issues with the car. Initially, I thought things were fine as they agreed the warranty covered the mechanical issues. When I showed up for the appointment, they didn't have my reserved loaner car, and didn't have the necessary parts that they told me were in. 3 weeks later, they said it was a totally different issue and they tried to deny even diagnosing it the first time. I finally got my car back after MANY weeks of arguing with them. This dealership is deceitful and is the perfect example of why people hate auto dealerships. The vehicle is nice but don't go to Larry H. Miller. One way or another, they will rip you off. More

hassle free Totally ready to do business. Travis was a pro. They were fast and NOT pushy. Had deal done in 15 min. Out the door in an hour. Totally ready to do business. Travis was a pro. They were fast and NOT pushy. Had deal done in 15 min. Out the door in an hour. More

Excellent Customer Service The dealership was great about communicating the status of the repairs to my vehicle. I was notified when the part arrived in order to schedule my nex The dealership was great about communicating the status of the repairs to my vehicle. I was notified when the part arrived in order to schedule my next appointment and knowing that I was coming in from out of state, they were extremely flexible. My service advisor went above and beyond to make sure we were able to drop off and pick up our vehicle quickly and make our flight without any additional waiting. More

Very helpful I have bought two trucks from you guys. Other then the wheeling dealing with the salesman I would come back. But on my traid in I would have stuck to I have bought two trucks from you guys. Other then the wheeling dealing with the salesman I would come back. But on my traid in I would have stuck to my price and not paid the additional $500 More

Very Satisfied Victoria S., my sales rep, was extremely helpful and went the extra mile. LHM had the best price in the valley and best selection of vehicles. Victoria S., my sales rep, was extremely helpful and went the extra mile. LHM had the best price in the valley and best selection of vehicles. More

No service Had an appointment at 9:15. Got there at 8:30. Told the service guy there was a noise coming from the drivers side front sounded like metal on metal w Had an appointment at 9:15. Got there at 8:30. Told the service guy there was a noise coming from the drivers side front sounded like metal on metal when I hit a bump. At almost 11:00 I asked the guy if they located the sound. He said "oh they couldn't hear anything when they drove it". I guess I was sitting there for 2 1:2 hours for my health. Best to diagnose the issue myself. More

window replace we form UT to visit family in colorado ,suddenly the back seat the window can't be roll up, I contact Denver dealer and got very fast and profession we form UT to visit family in colorado ,suddenly the back seat the window can't be roll up, I contact Denver dealer and got very fast and professional and very very friendly help thanks Ryan! More

Check up They were very helpful and professional. Would recommend them to any ford owner. When I pulled in to see what was wrong they first took the vehicle ou They were very helpful and professional. Would recommend them to any ford owner. When I pulled in to see what was wrong they first took the vehicle out for a ride to make sure the problem was understood. This resolved most of the issue since it was a simple fix that didn't need to be checked in for. In fact they fixed it right in the service check in bay. Very knowledgable. More

The price was very good management and sales made sure I recieved everything told to me. The mud flaps that were put on we're not what I wanted so they are getting the right management and sales made sure I recieved everything told to me. The mud flaps that were put on we're not what I wanted so they are getting the right set in they were very informative as to all the vehicle features. All I. All very good More

Great experience. Took my 2005 Ford Focus in to get the drivers seat repaired installed. a week ago The back was broken and they had to order a new part. The parts fo Took my 2005 Ford Focus in to get the drivers seat repaired installed. a week ago The back was broken and they had to order a new part. The parts folks called when the part came and then transferred me to service to make an appointment Team did a great job of getting the seat repaired in a timely fashion. More