Larry H. Miller Ford Draper

Excellent Service Ben and Ryan are wonderful. They listen. They worked very hard to provide what I wanted and get the payment and terms I needed. Great and honest sale Ben and Ryan are wonderful. They listen. They worked very hard to provide what I wanted and get the payment and terms I needed. Great and honest sales team More

Fast, Helpful, and Efficient Thank you to the staff who helped us get in and out Saturday morning with our oil change and A clean car in and out. Thank you to the staff who helped us get in and out Saturday morning with our oil change and A clean car in and out. More

Maintenance and oil change on Ford Edge Was not aware that it was time for a maintenance check up until I came in for an oil change. The maintenance and oil change were done in a timely ma Was not aware that it was time for a maintenance check up until I came in for an oil change. The maintenance and oil change were done in a timely manner. I was also made aware of a leak. I will follow up this week to correct problem. More

Purchase of Lariat 150 Highboy Very satisfied with Danny and everyone else that dealt with me with picking out vehicle. Thanks to Stephen and the one other guy whom I forget his nam Very satisfied with Danny and everyone else that dealt with me with picking out vehicle. Thanks to Stephen and the one other guy whom I forget his name right now (helped me when Danny had to take off) There were a few of you so you know who you are. Also thanks to Kirsten in finance and Kevin in parts. Also want to thank the Dustin for helping me go through all the bells and whistles of the truck! More

Service is great! Always fantastic. They greet you, listen to you, status you throughout the process and always return the car cleaner than I left it. That's all. Always fantastic. They greet you, listen to you, status you throughout the process and always return the car cleaner than I left it. That's all. More

Great Salesman but Poor Warranty Service I want to start off by saying Jeff Ivie is a GREAT guy and I recommend you go see him if you need a car or truck. He listened from the start and made I want to start off by saying Jeff Ivie is a GREAT guy and I recommend you go see him if you need a car or truck. He listened from the start and made my concerns his. He didn't try to tell me what I wanted but he gave excellent information so I could make an informed decision. He followed through after the sale to make sure any and all of my concerns were addressed. I will be back to purchase my truck from him when the time comes. All of that being said I found the extended warranty to be an extended pain in the butt. The initial cost was outrageous but through negotiation we were able to come to middle ground and so we purchased it. Fast forward a week later when they are treating the cars interior and exterior with the protection and the problems start. I drop the car off and am told it will be 2 hours since they needed to repair a loose weather strip as well. 45 minutes later I get a call saying it is ready... Okay that was fast... Get there and do a quick check inside and I can smell the chemical and I see the seats look nice and dark so I accept it and take off. As I am driving back to work I notice there is dust on my dash still, so that means they didn't treat my dash. Then I get back to work and start a more thorough inspection. They missed the dash and all the leather on the doors and the back of the seats, the didn't get any of the leather on the rear center drink holder none of the backs of the headrest or under the headrests or the steering wheel. There is some sort of goop on the exterior paint that looks like sticker residue. So I call the accessory department back but I just get voice mail. I wait an hour and do not get a response so I get in the car and take it back. Kevin in the accessory department apologizes to me and says he will take care of it himself and takes the car back to get retreated. When they bring it back out it is looking 90% better. The seats, dash, doors and center consoles (front and rear) are all taken care of and look really nice. But there is still residue on my paint. I express my concern that they are putting protectant over the dirty paint and I get told by Kevin not to worry because it was warrantied.. Are you serious?! If you read the warranty it isn't a silver bullet you still have to pay a deductible if you have an issue, so he wants me to overlook their poor workmanship because later on I can pay a deductible and get it fixed. I continued to complain and a tech was sent out to address the final paint issues so it was taken care of in the end it just took them three tries. Sales win but service failure. Buy your car / truck / suv from Jeff but if you deal with the accessories / warranty / service department make sure you double and triple check all of their work. *Edit 12/25/2015 The dealership responded and stated someone was going to contact me but to this day I have still not received any communication from them. More

Went above and beyond what a customer expects Many thanks to Jeff Miller and his managers for making our purchase a smooth, simple and easy process. They even took care of a previously unknown re Many thanks to Jeff Miller and his managers for making our purchase a smooth, simple and easy process. They even took care of a previously unknown repair on the "as is" vehicle a week after the purchase was complete just to ensure our complete satisfaction. Definitely above and beyond service! More

Service Excellence Great service from Eddie - felt comfortable from the start and through the whole process. He will get my return business for sure! He is someone I fel Great service from Eddie - felt comfortable from the start and through the whole process. He will get my return business for sure! He is someone I felt I could trust and the whole experience was hassle free. Thanks! More

Fun , existing They was not pushing, answered every question, told them I was scared they made it as easy as possible. Show me every last detail on the car. They was not pushing, answered every question, told them I was scared they made it as easy as possible. Show me every last detail on the car. More

Made it a very good experience! They made it very easy and tried to make this a good experience. They spent an amazing amount of time with me showing the features of the vehicle whi They made it very easy and tried to make this a good experience. They spent an amazing amount of time with me showing the features of the vehicle which really helped. They told me they would be more than willing to help in the future and I believe them More