Larry H. Miller Ford Draper

Provided a newer car than requested at less cost. Also, showed a better extended warrantee than I had ever seen before. A great deal of time was spent with us selecting and showing the vehicle we purchased showed a better extended warrantee than I had ever seen before. A great deal of time was spent with us selecting and showing the vehicle we purchased. More

Thanks again! I appreciate the time taken to reduce the stress related to having my car worked on Saturday, last weekend! Thanks again! Scott Hardman stress related to having my car worked on Saturday, last weekend! Thanks again! Scott Hardman More

I contacted Tyson about a new Fusion for my wife. I gave him all the info he needed and asked for to see if we could arrange a price and payment that would fit with what we were looking for. I'm not sure w him all the info he needed and asked for to see if we could arrange a price and payment that would fit with what we were looking for. I'm not sure what happened but I never heard back from Tyson, even after I left several voicemails and emails I still recieved no response. I can only assume he does not want my business. Even if the my parameters for buying weren't something that Tyson could make work I still expect him to have called me and told me as much. It just makes no sense to me how Tyson can expect to treat a customer this way and ever expect to have a lasting sales career. This experience is what gives car salesman their bad stereotype. As soon as they learn they can't work out a deal they treat you like trash and are semmingly annoyed at the fact we even tried to make a purchase through them. You may not have lost a sale today butyou definately have in the future when our situation is right for buying, and you will also lose the business of any person I talk to about your dealership and your horrbile customer service. I know you probably have several respectable employees that work there and maybe I just got the bad luck with getting Tyson but to me he will forever be the face of your dealership and he is all I will relate with when considering any future vehicle purchases. You need to respect every customer you deal with or that walks through your door. I'm sure you know the formula for a customer who has a bad experience, he tells at least 10-20 about it and when a customer has a good experience he maybe tells just 1. Anyway good luck with your future sales, I hope Tyson can right the ship somewhat for his next customer. More

I receved a great deal a LHM Ford - Sandy. They even took the negative equity in my trade. I am so happy with my F-150. Gary in finance did his work to make sure I got a deal that fit into my budget. The app the negative equity in my trade. I am so happy with my F-150. Gary in finance did his work to make sure I got a deal that fit into my budget. The appraisal of my trades were consistent with other dealers I visited. I chose to buy the Ford F-150 due to my past satisfactory experience with the truck and by getting 1.9% financing for 72 months through Ford Credit. It was a deal closer. I feel that they were patient with me because I would not make a decison right on the spot but would have to go home to think about it. I dinged tem for their lck of hospitality in which I asked for a drink and was pointed to the vending machine area. Not very concern about my thirst I guess. The quality of work, friendliness and price was given a 5 due to the great deal I received. Great rate and they rolled the trade negative equity into the loan with no money down. They worked to get me what I wanted. That is why I rated my overall experience a 5. A positive experience at LHM Ford Sandy. More

I brought my ranger in at 7:00 a.m. expecting to wait. I was met in ther drive and shown directly to the lounge, where I was offered complimentary hot coffee (much needed) and read small section of the news was met in ther drive and shown directly to the lounge, where I was offered complimentary hot coffee (much needed) and read small section of the newspaper. Before I was able to finish a second cup my vehicle was finished. All services were explained to me and I was home by 8:10. Thanks again More

Minor issues addressed: windshield cleaned, good deal on oil changes, washed, duel wheels lined up so inner tire could be inflated for towing, friendliness of everyone. Thanks, Kathy oil changes, washed, duel wheels lined up so inner tire could be inflated for towing, friendliness of everyone. Thanks, Kathy More

DIRTBAGS....complete pricks. Let me explain my regretful experience with Champion Ford. I worked with the salesman Jon Lindburg. He was a horrible salesman. Didn't know anything about the truck I was lookin experience with Champion Ford. I worked with the salesman Jon Lindburg. He was a horrible salesman. Didn't know anything about the truck I was looking at. I had to remind him several times to get me the inspection. Whenever he didn't know the answer to a question, he would just smile and nod his head. Fortunately, I already knew everything I needed to know about the truck I was looking at. But he had horrible follow through, not informed, and didn't do any leg work without several reminders. I will never use him again. STEPHEN J. PRETORIUS - sales manager and complete prick. This unprofessional, selfish, conniving, and extremely rude sales manager was getting upset, clearly upset, that I wanted minor items in the vehicle fixed before I purchased it. He had a look of "why do we have to fix all this stuff, you should just buy it as is, stop wasting my time, either buy it or get out". Also, whenever I asked for a receipt for their inspection, he tried to convince me that it was all completed, yet wouldn't give me a receipt, and just signed a piece a paper as if that was enough documentation. As we walked back to his office, he gave another employee the notion of choking or strangling someone, as if that is what he wanted to do to us. He didn't know we were looking, but we saw it. I will be calling into the dealership to complain as well. But Stephen will never get my business, nor any of my family or friends business. He was impudent, disrespectful, and classless. He also has a heavy accent, and when coupled with his crass attitude he appears to not care about anyone. Stay clear of him. Gary Hummel in financing was great. Nice guy. We didn't have to deal much with him since we paid cash for the truck. But he was the best person we spoke with. Don't ever buy anything from Jon or Stephen, unless you want to be treated poorly, insulted, and feel menial. More

The service that I needed to be completed was done quickly and completed as I requested. The service advisor went over my pricing options for the LAN care package vs the works package that was on sal quickly and completed as I requested. The service advisor went over my pricing options for the LAN care package vs the works package that was on sale. They replaced the rear window wiper blade that was missed on the last service visit. More

Wendy was very helpful. She helped us to pick out the vehicle that best suited our needs. We purchased the Escape after looking at & test driving a great number of vehicles. Wendy was very patient and kn vehicle that best suited our needs. We purchased the Escape after looking at & test driving a great number of vehicles. Wendy was very patient and knowledgeable. We appreciated her sales approach as it was not high pressure. More

Every other experience with the service department has been great. I was a little disappointed this time. I had work done to replace the window regulator. The service people didn't clean the window when t been great. I was a little disappointed this time. I had work done to replace the window regulator. The service people didn't clean the window when they were done and there were markings left from the suction cups that they used to hold the window. There was also a foot mark on the door panel where it looks like they used their foot to either put the door back together or to hold the door open. That made for a less-than-great service experience for me this time. More