Well the reply I got from my original post on Yelp was lip service just like the times my brother in law had communication with Miller Nissan. My original posting generated an immediate response from Lorraine Mason the Owner/Loyalty Manager at Nissan, she provided her phone number and asked to be contacted so she could help. My brother in law Called her right away and told her the whole story. She told him “there was nothing she could do but she would have someone who could help call him back. Jacob North, the new Service Manager of Larry Miller did contact him. My brother in law once again told someone his story to yet another manager, and once again was told there was nothing they could do. They charged his account why couldn’t they refund the charge? Seems simple. They gave him the name and number of someone to call at Nissan USA because there was a class action lawsuit that they had lost for the very repair that had been done to his car. He was told that he only had to apply for the lawsuit money and he would be refunded through them. He asked Mr. North why he should go through Nissan USA’S Class Action Lawsuit to regain money that their dealership owed him due to a mistake they made by overcharging him the amount he owed on a car repair the was covered under their extended warranty plan for certified pre-owned vehicles. He should have paid the $50 deductible and they charged him the full repair cost of $3400.00. They would not release his car without payment in full, so he charged the payment, Planning to return with the service contract as evidence of his financial responsibility. He returned to the dealership thinking this would be proof enough to get his refund, Everyone, including the Service Manager agreed a mistake had been made, He should only have paid a $50.00 deductible, but due to some internal reason, they could not issue a refund, He would have to contact Nissan USA. Although he still felt the dealership was responsible for reimbursing him because of service contract he purchased from them, to take the path of least resistance he agreed. He called Nissan USA and once again explained his situation, He was advised that they would have to determine if he qualified for the class action law suit. He received a call a few days later advising him that yes, he did qualify and was told “the dealership really should have taken care” of this. He was given the number to call to leave his name and address on a recording to receive paperwork to complete for the class action lawsuit. He was told that once that paperwork was completed and submitted, the claim would be paid. If he did not hear anything after two weeks he was to “call and leave his information again” He called the number and left his information. He received nothing from them. After two weeks he called and left it again. Now two more weeks have come and gone with nothing. He has even tried contacting Nita, the lady he originally spoke to at Nissan USA several times to no avail, she has not bothered to call him back. It seems that Larry H Miller Nissan has no intention of refunding the money that they fraudulently took from him. We are on our way for legal intervention now, as we have no other recourse.