Larry H. Miller Toyota Lemon Grove

Customer service A+++++++ I will refer this dealership to all my friends and clients. Art Taylor really went above and beyond for me. It was my most pleasant car buying experience. I bought a used 2008 prius all my friends and clients. Art Taylor really went above and beyond for me. It was my most pleasant car buying experience. I bought a used 2008 prius in mint condition and got a really great price. I am a very happy customer!!!! More

We had a great car buying experience with Bob Baker Toyota of Lemon Grove. They treated and served us in the upmost manner. The staff was excellent, especially our salesman Mr. Art Taylor. He was ge Toyota of Lemon Grove. They treated and served us in the upmost manner. The staff was excellent, especially our salesman Mr. Art Taylor. He was genuinely friendly from the start. Helped us in the car selection and allowed us to decide on the car we wanted without any "pushiness" or overselling. He built our trust within the first few minutes. He was recommended by a previous buyer and we could tell that he was the salesman in demand, since during our visit he was requested many times to help others. He paid attention on us the whole time and allowed us time to discuss our decision amongst ourself. After he knew that the sale was closed, he still spent time with us in going over the features of our new Corolla. We will definite refer Art to others. We felt at home and welcome by the other staff such as the dealer manager, Mario, the sales manager, I believe, his name was Pat and others. Of other special recognition was the Finance Manager, Mr. Ray Romero, we again were helped by Ray without being forced into any decision. He was clear and concise in presenting us the additional services options that we could procure. He did a great job in doing our paperwork and also allowed us time to talk over proposed options amongst ourselves. I have had good buying experiences at Bob Baker dealerships in the past. I find Bob Baker's stores to be honest, fair and helpful in the car buying process, this was the case with Bob Baker Toyota of Lemon Grove. I would definitely return and specifically ask for Art Taylor to help me and my wife again in the purchase of another new vehicle. More

The staff at Bob Baker was fantastic. They treated us like family and gave us a great deal on a used car. They attempted to extend our payments for 2 extra years, so we would have lower payments. When th like family and gave us a great deal on a used car. They attempted to extend our payments for 2 extra years, so we would have lower payments. When they couldn't get us the extra 2 years, they gave us more for our trade-in so our payments would be what they told us they would be. They installed an alarm in the car we got and when the alarm was a bit too sensitive, they arranged to have the alarm specialist stop by our house to fix the sensitivity. Greatest experience we have had with a car dealership. Dave Avants in used cars was great! Tracy & Mario Luppinacci helped us so much with the financing! We will only use Bob Baker Toyota in Lemon Grove from now on! More

Rene was very helpful with the purchase of a new car and he was very friendly, i would highly recommend him to everyone looking for a new or used car from Bob Baker Toyota. He explains every detail for cars he was very friendly, i would highly recommend him to everyone looking for a new or used car from Bob Baker Toyota. He explains every detail for cars, loans, and any questions. i now know who to go back to when i'm looking for a car, it was a pleasure to work with Rene. More

Absolutely fantastic! The best I have ever had. The people are great; friendly, knowledgeable, etc. They delivered when they said they would. I got more than expected. My car looks like a NEW car. Just people are great; friendly, knowledgeable, etc. They delivered when they said they would. I got more than expected. My car looks like a NEW car. Just great! I will be back again, I will recommend everyone. In the end, I felt like family! More

We started our search for a 2011 or 2010 Scion TC in Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most importantly, dealt with us honestly. They explained to us that the 2011 Scions are a fixed price and there is really no way we could get the payment we wanted with the amount of money we were willing to put down for a lease. They did not have a 2010, nor did they make an effort to call another dealership so we left. I then called Toyota of Orange. I spoke with Paulo and he explained that he didn't have a 2010. I told him what Tustin Toyota said about the 2011's. He said absolutely NOT TRUE. I told him what I wanted to put down and what monthly payment I was looking for. He said he would do some research and call me back. He called back "Good News" we can get you into that car on the terms I had outlined for him. I said , I don't want to drive over there just to be told something else. He assured me. We get there, and guess what??? Bill comes out from financing with the numbers 300% greater than was quoted on the phone. "Oh but we could give you this deal on a corolla". They flat out lied and then tried the "bait and switch". On the way out, Bill hands me his card and told us to think about it and come back. I said "you have got to be kidding. you lie to get me in here and you think I am coming back?" We had purchased 2 cars from this dealership in the past, but I WILL NEVER GO BACK!!!!!!! We then called Power Toyota in Irvine. Humphrey said he had found the car we wanted in Long Beach. He was going to pick it up the next day. We were going down to sign papers, when Humphrey called and said in was a manual not an automatic. He found the car in San Diego at Bob Bakers'. I really appreciated the information. We then call Bob Baker Toyota, and Patrick - the sales manager of the year - said he would deliver the car to us that evening curb service. John and Tony, came up to Orange County, stopped at two locations for signing papers and delivered the car with a smile. This is not only the best service I've received at a dealership - this is one of the best customer experiences I have ever had!!! You guys totally exceeded my expectations. I told you what I what car and what terms I wanted and you delivered - literally! I will drive down to Bob Baker toyota for my next car - no question!! I can't thank you all enough. More

Great service!! Best car buying experience ever!! I've recommended this dealership to all of my friends and family. The car salesman was very professional and knowledgeable on the cars I was looking to p recommended this dealership to all of my friends and family. The car salesman was very professional and knowledgeable on the cars I was looking to purchase. He was patient and never made me feel obligated or pressured. Tracy at finance, was a star!! The overall service I received was excellent!! More

I am giving the Bob Baker Toyota Dealership in Lemon Grove CA a very high rating because they have mastered the art of customer service. We bought a Certified Corolla S for me last July 10. Paul, in sal Grove CA a very high rating because they have mastered the art of customer service. We bought a Certified Corolla S for me last July 10. Paul, in sales showed us a 2007 Corolla. I could not believe I would be able to buy that beautiful car, but Paul with his uncanny ability to connect with people worked some kind of financial magic that showed us how we could buy the car. I drove off with that fine car that day much encouraged to get out and get a job again. (Within one week, I found a well-paying job as a caregiver in San Diego after being off work due to transportation problems for 2 years.) In October, the Silverado pickup my husband had been driving for several years needed substantial repair work. I told my husband we should go back to Toyota and see if they could work some magic for us instead of pumping more money into the Silverado. The Manager offered us a good price for my husband's Silverado pickup ($4000);the money was leveraged as a down payment on a 2006 Tacoma pickup. The Manager,his wife, Tracy and a very patient accountant, Eli and others helped complete the deal for us. We were very happy with our vehicles and able to pay and on time with my new job. I had twice witnessed the Toyota team in action. Seamless! BUT, this is not the end of the story. On Nov 23, my sleep-deprived husband ran off the highway on a mountain road,crashing into a boulder. He was not seriously injured thanks to the airbag in the steering wheel but his prized Tacoma pickup truck was totalled. ARGHH! What a blow to us, to our livelihood and peace of mind. Fortunately, the Manager at Bob Baker Toyota had encouraged my husband to get gap insurance; he had done so. That made all the difference. The Tacoma pickup was paid off through our Geico insurance plus the Toyota gap plan. However, my husband still needed transportation to get back to work. We went back to Paul at Toyota sales and asked him if they could do anything to help us get another certified vehicle. We thought they probably would not be able to since we had no money for a down payment. However, Paul showed us a beautiful NEW Toyota Matrix. Oh, my God! we really liked the car but could not see how we could get it.. Paul went back to his office as we test drove the Matrix. When we got back he came back with a stack of papers and showed us how we could buy the Matrix with no money down! We were stunned. Paul once again was able to help us work out something we could live with. The payments will be high since no down, but everything else is as before. I have a car and my husband now has a car again too. We agreed that I would get the Matrix which has advanced saftely features to use in my work with elderly clients More