Larry H. Miller Volkswagen Avondale

Thieves I had taken my 2014 tiguan in for warranty work, and I was told that it wasn't covered under warranty that it was going to be out of my own personal p I had taken my 2014 tiguan in for warranty work, and I was told that it wasn't covered under warranty that it was going to be out of my own personal pocket. Also the sales staff don't disclose what is in your contract and what you are getting. You don't get a Volkswagen warranty you get a larry miller warranty and you can only take the car back to them. Then they tell you that it's not covered by the warranty that it will cost you. So not only that you paid for the warranty you just can't ever use it.... What a great way to double dip.... More

They lied They sold me an almost new pickup(20,000miles) with a clean carfax. . .the one they showed me was clean. Later when getting insurance the insurance co They sold me an almost new pickup(20,000miles) with a clean carfax. . .the one they showed me was clean. Later when getting insurance the insurance company asked about the claim filed on the truck. Some type of minor accident. I said I have no idea. Dealer showed me a clean carfax. They lied to me to sell the vehicle. Then I noticed overspray on the front driverside where they did come kind of work. Then few months down the road the door started squeaking at the hinge and now I have continually lube it. I don't like being lied to. If they were upfront about it would be different. It was basically a new truck. . . I shouldn't have had any issues with it. More

Great Customer Service Nice change from Larry Miller Dodge...Different as night and day! Had recall items handled, oil change, tire rotation, and alignment. I was late for Nice change from Larry Miller Dodge...Different as night and day! Had recall items handled, oil change, tire rotation, and alignment. I was late for my appointment and they still got me in! Nice job. More

Repeat customer We have been customers at Larry Miller Volkswagen since 2007 and have purchased 3 cars from them during that time.. All of our vehicle maintenance is We have been customers at Larry Miller Volkswagen since 2007 and have purchased 3 cars from them during that time.. All of our vehicle maintenance is done through Larry Miller because of the friendly competent staff.. Treated fairly and always greeted with a smile.. Kudos to John and Barb. More

Great Service It was a good experience as always! It's convenient, great service and fast. I like being able to schedule when I need it; there's always availability It was a good experience as always! It's convenient, great service and fast. I like being able to schedule when I need it; there's always availability to fit my schedule. More

9am appointment for an oil change, it's currently 11:40am Made an appointment online for a regular oil change, nothing more. Appointment confirmation email received, 9am appointment. It's currently 11:40am Made an appointment online for a regular oil change, nothing more. Appointment confirmation email received, 9am appointment. It's currently 11:40am and we are still sitting here waiting. When I asked John what the status of my vehicle was he was very rude and dismissive and told me it was in the wash right then. I asked him why it's taken 2.5+ hours, and again he said "it's in the wash". I've never had such awful service after 2 vehicles and 4 years of dealing with this dealership exclusively. I've always had the same service advisor (Barb) who is amazing. Unfortunately she was not there this day. I will NEVER come here again. Please, avoid this place like the plague!! More

Felt comfortable as compared to other 'shark tanks' Their upfront prices and their clear explanation as to what they were going to do was impressive. As I was looking for estimates, most would say that Their upfront prices and their clear explanation as to what they were going to do was impressive. As I was looking for estimates, most would say that they didn't know what they were going to charge for a 40K service until they looked at it first? More

This is the worst dealership around From the time I got my car and then had service on it was the worst. When I got my new car it had no owners manual in it and they told me to come ba From the time I got my car and then had service on it was the worst. When I got my new car it had no owners manual in it and they told me to come back at my 5k check up and get it. They sold me the extra service and maintenance but didn't tell me it was only good at that dealership. I was told I could get a refund but no one in finance has talked to me. The service was bad. Not sure they did everything they said they did. Part of it was to see if any of the windows had cracks. They said no but I do have one in the front windshield. They some how put my trunk on valet mode and I didn't know it so took me about an hour to find that out. They left the cover off they refill that was in the trunk of my car. My headlight were turned off and I didn't know that till after I drove it at night time. Just poor service all around. I won't be going back to them. More

Great service in a timely manner. Great staff and facility I went in for an oil change and was greeted by a wonderful Lady who helped me check in and explained what would be done at what cost. She took me int I went in for an oil change and was greeted by a wonderful Lady who helped me check in and explained what would be done at what cost. She took me into waiting area and showed me snacks and entertainment available for me. Vehicle maintenance was completed in the time she had estimated. She came and got me for checkout and delivery of my car. It was a really good experience from start to finish. More

Oil Change I took my car in for the second year annual oil change and the experience was fast, efficient and pleasant. I also had a chip in my window and you hel I took my car in for the second year annual oil change and the experience was fast, efficient and pleasant. I also had a chip in my window and you helped me take care of and a factory recall all in 2 hrs. Very pleased, thank you More