Larry H. Miller Volkswagen Avondale

I will never buy a car or recommend that anyone buy a car there again. I purchased a TDI Jetta from them in September. It was my first time buying a new car and second time buying a car from a dealer. I call there again. I purchased a TDI Jetta from them in September. It was my first time buying a new car and second time buying a car from a dealer. I called them on the phone and they quoted me the same price another local dealer quoted out the door. They were closer, So I decided I would go there. When I got there I drove the car. Car was what I expected. Next thing was to talk about price. He said he could not give me the same price he quoted me on the phone, but about $200 more and this car had tint so the $200 wasn't a big deal. So, I go to another guy to sign paperwork and finish the deal. It's my fault I didn't read the fine print. I trusted them too much. It was supposed to be $26,000 out the door tax, title, and plates. Shook the salesman's hand and looked me in the eye. They ended up adding another $400 documentation fee and and addition $400 for plates that was supposed to be included. Plus, after arguing with the second salesman for over 10 minutes about not wanting the extra warranty and service contract I gave in because he said it was a really good deal. He said the service contract covers all maintenance up to 100,000 miles. He straight out lied. After getting home and actually reading the paper work it only covers maintenance up to 45,000 miles. The VW service plan covers the first 30,000. Also, I have to pay extra for synthetic oil... All in all I am going to end up paying about 4000 than the quoted price. I do have a sweet maintenance plan that covers that costs $405 that will cover 15,000 miles of maintenance except for the oil, a $1200 warranty that covers 40,000 miles after the vw warranty runs out, and $825 gap coverage that is useless because I put $5000 down. Plus, $400 documentation fee and $400 license plate fees that were supposed to be covered in the out the door price. It's my fault. I should have read all the paperwork and not trusted what either of the salesmen said about the price. I would not recommend them to anyone. More

This is the 3rd car we've purchased from you and each experience has been great. Your sales force, Mike especially, went far beyond the call of duty in order to make the deal we wanted. I'm a hard custom experience has been great. Your sales force, Mike especially, went far beyond the call of duty in order to make the deal we wanted. I'm a hard customer and usually won't budge when I make my mind up, but Mike, with all his professionalism and character, never gave up. He finally convinced management to do the deal I wanted. Will I be back - you bet! Jeff, in finance, was also fast and professional. Also Bert Pitts, who was working with Mike. was very helpful too. As a side note, I wanted to commend your service department. Each time we've had to bring our cars in, we've received great service (we never have to return a second time for the same problem!) More

When I told Steve that a concern was the car fitting in our garage due to having a golf cart behind in he said lets take it to our house and see how it fits. Jeff had the financing done in less than 10 min our garage due to having a golf cart behind in he said lets take it to our house and see how it fits. Jeff had the financing done in less than 10 minutes and never did a hard sell on products I wasn't interested in....... More

Another great experience..2nd car we have leased here..Pedro came in on his off day to accomadate us and provided quality service from the first day we starting tallking over the phone prior to visi here..Pedro came in on his off day to accomadate us and provided quality service from the first day we starting tallking over the phone prior to visiting the store. He was very friendly and really put in the effort to find us the car we were looking for at the price we were comfortable with. The whole experience was again (as it was with our first car) painless. Although there are several dealerships much closer to our home (scottsdale) I have enjoyed our time dealing with everyone at Larry Miller and do not see ourselves dealing with any other VW dealer in the future. More

I will only recommend the auto service department as they have always gone above and beyond when it comes to servicing your VW auto. However, I would not recommend buying from this dealership as my last purc have always gone above and beyond when it comes to servicing your VW auto. However, I would not recommend buying from this dealership as my last purchase went from bad service to not what as was promise. I had purchased 3 of my previous vehicles from this same dealership when they had outstading service and willing to do an honest deal. In fact, I was so frustrated that I traded that vehicle at a Scottsdale VW dealership within a month. Which by the way provided great customer service and all about wanting your business. More

I have purchased quite a few cars and I have to say that this was the best purchase ever. The sales team worked really hard to get my monthly payments where I needed them to be and were able to get me in a this was the best purchase ever. The sales team worked really hard to get my monthly payments where I needed them to be and were able to get me in a great car as well. They were friendly and understanding of my situation. Just a great experience. More

On my visit for service for my vehicle, I was greeted promptly, made to feel at ease. The Service Advisor confirmed the reason for my visit, then proceeded to explain in detail the work that would be per promptly, made to feel at ease. The Service Advisor confirmed the reason for my visit, then proceeded to explain in detail the work that would be performed and the length of time for the entire job. The time estimate was accurate and the work performed very well. More

The process of buying our vehicle was smooth and easy from beginning to end. Pedro was attentive to our wants and needs. Jeff in Finance did everything he could to get us the financing we needed. from beginning to end. Pedro was attentive to our wants and needs. Jeff in Finance did everything he could to get us the financing we needed. More

I came to this dealership after a very bad experience with the VW dealership in Scottsdale. I wanted to turn in my leased 2008 Jetta for a new lease. We had a very tight budget and very limited funds to with the VW dealership in Scottsdale. I wanted to turn in my leased 2008 Jetta for a new lease. We had a very tight budget and very limited funds to put down but Pedro and Victor were extremely helpful in helping us lease a new VW while maintaining our current budgeted payment. The whole process took a little more than two hours, which we were happy about because car dealerships are an all day adventure. All in all it was a fantastic experience and in my opinion the Scottsdale location could use some training in customer service from Larry H Miller. More

I live in Fresno, CA. I visited a couple dealerships in my city while I was talking to Larry Miller. I have to say, the customer service is what won me over. I drove 11 hours to pick up my 2012 CC Lux fr my city while I was talking to Larry Miller. I have to say, the customer service is what won me over. I drove 11 hours to pick up my 2012 CC Lux from Larry Miller rather then buy from my local VW dealer. I really don't have anything bad to say about the local dealers here, but Larry Miller went above and beyond in providing me a great car buying experience. Victor was very pleasant when it came to negotiations, Todd was informative in providing me with updates in where my car was on route from Germany, even sending me a video of the car once it arrived on the lot. Once we got to the dealership, we met Pedro who went in great detail in explaining features of the car. He was very patient with my dad who is recovering from an injury. I had everyones mobile number so communication from a long distance was no problem. I was always able to get a hold of someone and have my many questions answered. Everyone followed thru with what was promised, which is rare to find. This was the most pleasant buying experience I have ever had, and I will be a return customer. More