Larry Hopkins Honda

I purchased a 2011 Honda Fit Sport from this dealership, and while I am happy with the car and its price, I am extremely displeased at the misrepresention of the car alarm sold by the finance manager, David and while I am happy with the car and its price, I am extremely displeased at the misrepresention of the car alarm sold by the finance manager, David, that I spoke with. Sales: Worked with Habib over the internet, asking him to match prices from other dealerships or lower the dealership's price. He was great at giving me quick responses and honest when he said that they could not go any lower. Very satisfied with his professionalism. At the dealer: Since Habib was off work the day I went in to purchase the car, he contacted Jay for me (on a day when he wasn't working!), and Jay was the one that took me for a test drive for the car and took my dad and I through the credit application. Gave us water and coffee while filling out the form -- quite friendly. Did not hesitate to answer any questions about the car. Spent about an hour with him test-driving and filling out the credit application. Gave him a printout of my email correspondence with Habib, and there was no further discussion for the price for the car. Finance: My overall main issue with the dealership that led to my 2 star rating was the misleading way that David sold us the Karr alarm system to us and the way the dealership resolved (or didn't resolve) the matter. David had implied that the Karr system that the dealer would sell to us would completely prevent tire theft by activating the factory alarm and included a shock, motion, and tilt sensor; however, after reviewing the flyer given afterward (there wasn't even a brochure for the system), the $505+tax (I know, I know -- we were ripped off) Karr system only included a shock sensor. Additionally, I found out later that these alarms were already preinstalled on the cars for the dealer's own insurance purposes, and all that they did was put some piece of plastic in a block under the steering by the driver's leg. My dad and I had thought that they would be installing a separate alarm for us at our request -- not have them try to sell us something already installed anyways. David had also brought up pictures on his phone that were supposedly tires that had been stolen from Fits at the dealership the other night to convince us to get the alarm. In hindsight, that was obviously a sign that the alarms did not work... He also sold us an extended warranty that I later found out was completely overcharged -- you can get a much better deal for an extended warranty with Saccucci Honda Care FYI if you really want one. My father and I revisited the dealership a couple days afterward to resolve these problems we had with the add-ons we purchased. We had asked that the dealership match the Saccucci Honda Care quote we received or cancel the extended warranty with them so we could repurchase it from Saccucci -- the dealership had no problem cancelling the warranty for us. However, since David was not in, we spoke with another financing agent Melissa, who later called in another person (I did not get his name, but I presume he was her manager) to address our problems with the security system we received. He stated that it was not store policy to refund the alarms. I explained that the alarm system was misrepresented and that my dad and I believed that we had additionally received motion and tilt sensors to prevent tire theft -- all that the second agent would say was the the shock sensor installed would go off if someone tried to jack the car to steal the tires. I asked him to prove and show to me that this would happen and he just stated that since it was raining outside (true) he would be unable to show us at the time. He also stated that he was unable to refund the alarm because once activated, it could not be deactivated or removed to place on another car. I could not believe this reasoning due to the fact that 1. the alarm was already installed on the car regardless of our purchase; it cost them nothing extra to sell, and 2. alarms are not activated or deactivated -- they are installed or not installed. Of course the shock sensor could be transferred, it was only a bunch of wires and a sensor. At this point, my father and I had spent enough time at the dealership trying to get a refund for the alarm, so we just signed the cancellation form for the extended warranty and left. I highly doubt that any further effort to gain a refund for $505+tax for the security system is worth any more of our time, so I am taking this as an expensive lesson and hoping to share with others not to fall for and buy the alarm or the extended warranty at the dealership you are purchasing a car. They are both drastic ripoffs. All I have to say at this point is that the sales representatives that I worked with were great and would have earned 5 stars from me, but the financing department really ruined the car-buying experience. P.S. I tried to test out the shock/impact sensor by setting the alarm and kicking the car repeatedly so that it shook -- nothing went off. More

Top flight customer treatment. Honest and open. No Complaints. Will recommend to family and friends. Got a great deal on a great car with red carpet treatment. Complaints. Will recommend to family and friends. Got a great deal on a great car with red carpet treatment. More

I went there to buy my CR-V lx and they treated me with great respect. no salesman bull. i went to deal with the internet department at hopkins honda, so the prices were quoted up front with no hassle, als great respect. no salesman bull. i went to deal with the internet department at hopkins honda, so the prices were quoted up front with no hassle, also dealt with KB Samaha, the Internet Director him self, he was kind and very professional. got there, and went out without feeling it. definately would recommend going there. their internet department are up to speed. go in, buy and get out. and they called me after they sold me the car to make sure everything was ok. a true trooper. :-) More

Just wanted to post my recent experience with Larry Hopkins Honda in Sunnyvale, CA. I took my 99 Accord Coupe V6 in for 90k service and timing belt replacement. About a few days later, I noticed a knoc Hopkins Honda in Sunnyvale, CA. I took my 99 Accord Coupe V6 in for 90k service and timing belt replacement. About a few days later, I noticed a knocking noise coming from the engine. So naturally, I thought that it was probably something they messed up on. When I took it back, their first reaction was to immediately say that there is no correlation between that symptom and the timing belt change. The service advisor even tried to threaten me by saying that if they took apart the engine and found out that it wasn't their fault, i would be charged for a 9 hour job. Luckily, I spoke to the service manager about this before taking the car in, and he said that they would take a look at it with no charge. They dragged their feet for a few days and everytime I called back asking about the status of my car, they would tell me that they are still looking for the issue or that they didn't get to my car yet, or we would have to charge you more to find out the problem. Not until I pulled in to their store after waiting for 4 days, did they give me this incredulous story: They said that it wasn't their fault for the knocking noise in the engine, then proceeded to show me a broken off headbolt from my car's engine block was the "culprit" of the knocking noise. They said somehow it broke off on it's own and fell into the valves causing the knocking noise. They were extremely nice about it EVEN though it took them 1/2 day to take apart engine to do this and replace a tensioner on my engine for free. Flags when up in my mind when I noticed this 180degree change in attitude. I suspected that they are trying to cover up a major screw up. The really stupid thing they tried to do was to convince me to buy a new car because of this "unfortunate" turn of events. They said due to the damage of headbolt coming off and the screw still being left in place it would be very expensive to repair the engine because when you extract it, it could cause damage to the aluminum block. So they even proposed for me to pawn this car off to some other dealership with this known fact and trade it in. That totally pissed me off, cause how could they even dare suggest a thing like this to their customer. More flags came up in my mind that this was some elaborate cover up for a mistake they made on my car's service. Not satisfied at all with their service, I took my car in the next day to private mechanic. He told me after reading their written reports that it was total xx. Basically they were crazy to even let me drive a car in that condition off the lot. I could have been in a serious accident if the engine had failed in the middle of a freeway. I am going to pursue this matter to the fullest. I will have more updates later since I should be getting back to work. But I just thought that I should share this story just in case if anyone else in the Bay Area decides to take their car into this shady dealership. More