
Lasco Ford
Fenton, MI
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Paul and Whitni were great. Fair trade in value on my old car and got me into the model I wanted at the price I wanted. Both kept in contact with me through phone calls and emails and always responded in a t car and got me into the model I wanted at the price I wanted. Both kept in contact with me through phone calls and emails and always responded in a timely manner. Whitni was very thorough and went well above all expectations you have in a salesperson. They will get my business next time I need to purchase a vehicle. More
I worked with Paul Zaagman and David Long on the purchase of a Ford Taurus. This is my second time working with Paul and Lasco Ford on a vehicle purchase and I honestly don't want to ever have to work with a of a Ford Taurus. This is my second time working with Paul and Lasco Ford on a vehicle purchase and I honestly don't want to ever have to work with another dealership. During the three days that my wife and I spent looking for just the right car at just the right price, I was treated very well. Through all of the changes and hard work of finding 'the one', I always felt that Paul was working with me to find just the right car and advocating behind the scenes to get the deal done on terms I would be happy with. Then, throughout the process of hours of looking and test driving 6 different cars, David made sure that I was comfortable, set the paperwork up in advance, and walked me through each of the vehicles we looked at, giving me details and ensuring that my test driving experience gave me certainty about my vehicle. These people don't just feel like salesmen to me. They feel like friends. More
Great overall experience. Will be coming back to the dealership for both service and future needs I have with regards to any vehicle purchase or servie dealership for both service and future needs I have with regards to any vehicle purchase or servie More
This is our family's fifth car transaction with lasco, and achieved great customer service from the cars we bought and the service we received. Haili and Whitni went over and above in their relentl lasco, and achieved great customer service from the cars we bought and the service we received. Haili and Whitni went over and above in their relentless effort to get us what we wanted in our new cars. More
While sales staff was very friendly, failed to understand and abide by agreements negotiated over a 4 hour time frame. I visited Lasco last week (2.19.14) ready to purchase a new Fusion, negotiated a contra and abide by agreements negotiated over a 4 hour time frame. I visited Lasco last week (2.19.14) ready to purchase a new Fusion, negotiated a contract with the sales team but later when I arrived in the Finance office, the terms were 12 months more than agreed to on paper (initialed by manager and customer). Sales office was very busy, and making a personal sale was not a priority due to the volume of customers on site. Again, friendly staff but understaffed and unable to meet commitments. I will buy elsewhere. More
So disappointing. We were warned to stay away from Lasco due to poor overall service but we didn't listen. Felt bullied and badgered from Eric Parks who was the "salesman" we dealt with. Pressured us every due to poor overall service but we didn't listen. Felt bullied and badgered from Eric Parks who was the "salesman" we dealt with. Pressured us every step of the way - tried to get us to sign on the dotted line and even switched our car insurance without telling us what our total purchase and monthly payments would be. Then he even had the nerve to call us after our purchase and get snarky with us because we didn't purchase any of the additional warranties after they gave us such a great price like we owed him that. The price they gave us was the sticker price - it was a fair price and the interest rate was no different than if we gone anyplace else. Now we are back at their service dept today for what was supposed to be a 4 hour install of a remote starter and they are now telling us it will take another 4 hours to complete - 8+ hours to complete? Unbelievable! Never again will be go back to purchase or service a car at Lasco and I will share our experience will everyone we know. More
WENT INTO DEALERSHIP LOOKING FOR A SMOOTH AND SPEEDY TRANSACTION, I RECIVED NEITHER OR THOSE!! OVERALL EXPERIENCE WAS POOR. HAD ME THERE ALL DAY! MADE SOMETHING SIMPLE INTO AN ALL DAY PROJECT. YOU WO TRANSACTION, I RECIVED NEITHER OR THOSE!! OVERALL EXPERIENCE WAS POOR. HAD ME THERE ALL DAY! MADE SOMETHING SIMPLE INTO AN ALL DAY PROJECT. YOU WOULD THINK AS LONG AS THIS DEALERSHIP HAS BEEN AROUND THEY WOULD MAKE YOUR TIME THERE PLEASANT! I DID END UP PURCHASING A NEW VEHICLE FINALLY AFTER A 7.5 HR DAY SITTING AND WAITING FOR A DEAL TO BE MADE, AND IT WASNT EVEN A BUSY DAY AT THAT! JUST A FAIR EXPERIENCE AT THAT I WILL GIVE THIS DEALERSHIP. TRIED TO SUPPORT LOCAL BUSINESS THAT WAS MY MISTAKE..... More
Very responsive and easy to work with. Promptly responded to phone calls, followed up and was prepared on my visit. Transparent pricing and worked to achieve my objectives. responded to phone calls, followed up and was prepared on my visit. Transparent pricing and worked to achieve my objectives. More
I was recommended to Whitni Berry by my son who also bought a vehicle from her. She is an awesome sales representative for Lasco Ford and was so helpful and answered all my questions without any hesitat bought a vehicle from her. She is an awesome sales representative for Lasco Ford and was so helpful and answered all my questions without any hesitations. I even called her on a Sunday even though it was her day off and she was very friendly and answered my questions then also. I would recommend Whitni to anybody who is looking for a vehicle. She is someone that Lasco Ford can be proud of having her on their team. Great Job Whitni!!!! More