Lasco Ford

Great people except for one problem: Bought a 110 point Great people except for one problem: Bought a 110 point 'certified' 2008 low mileage (50K+) Cadillac (that remembers driver's preferences from differ Great people except for one problem: Bought a 110 point 'certified' 2008 low mileage (50K+) Cadillac (that remembers driver's preferences from different remote openers- among the other 'bells and whistles) and when leaving we were given only one key. Had to go to Caddy dealer and pay almost $250 to get second remote and they wanted to charge another $75 for the key (and cutting). We SHOULD have been told this up-front. When I asked about the second key the reply was: "we only have one". Also, several hours were wasted taken care of this unmentioned 'road-bump'. More

I purchased a new car recently, John Camilleri was my salesperson. The professionalism and experience was top-notch. Any questions I asked and were answered in a transparent and honest method. I fel salesperson. The professionalism and experience was top-notch. Any questions I asked and were answered in a transparent and honest method. I felt his disposition, experience and professionalism were a compliment to the location. He is an obvious asset. Thanks John! More

We have been a Chevy family since before I was born, but we decided to buy a Ford for the first time. A Ford F 150 specifically. We already had a loan and a truck picked out. We started at one dealership an we decided to buy a Ford for the first time. A Ford F 150 specifically. We already had a loan and a truck picked out. We started at one dealership and then when we heard a commercial on the radio from Lasco saying they would give more for your trade, we decided to switch to them and buy our truck through them. We called on a Friday evening, were connected to a salesman (Blake) randomly and we explained that we started with another dealer, heard the ad on radio, that we wanted this truck, had a loan, described our trade and said we would come in next day in the morning. We arrived at 9:45 a.m. and immediately the salesman told us he had a truck already pulled up front for us to see. The truck was $10K more than the one we had already chosen and he wanted us to switch to this and do a lease instead of buy. After we explained again that we knew what we wanted and came for this deal, he took us inside and asked us to sit in the lobby while he went to locate the truck we wanted. There was very little communication and what of it there was, was terrible. He only came back about once every hour to talk to us and when he did, it was about a different truck or he insisted he couldn't find the one we wanted. After a couple hours of this, my wife was extremely frustrated so she stepped outside to call our bank to get a copy of the sales sheet regarding the details and location of the other truck and asked our loan officer to fax it to our salesman to speed things up. We had our 2 children with us and they were growing very restless. During this whole morning there were NO offers made to us in regards to comfort. No "Can I get you something to drink while you wait" or anything, which we always got from other dealers (including the other Ford dealership we started with). After Blake received the fax from our bank it was after noon so we tracked him down to say we were going to lunch. We were back a half hour before we were spoken to again and when he spoke to us, he asked for our insurance and registration for our trade. We refused and explained that until we see numbers and offers and we know we are starting a deal, he didn't need that information. An hour passes and we hear nothing. Then we are approached by a sales manager named Allen (we couldn't find his name in the options of employees above) and he explains to us that he needs the insurance and registration or their computer system won't allow them to progress with the process of a deal. So I agree, while still requesting to see some actual figures. While Allen speaks to us, Blake sits quietly at a table behind us. When we are approached next, it is to convince us to go Ford credit to receive more incentives and it is told to us that if we go Ford credit we will only have to make a few payments then we can refinance with our bank and it will be a better deal. We ask how long we have to stay with Ford credit and Blake says "you have to make 3 payments, then you can go anywhere you want or you will have to pay back the incentives." So we ask what Ford's interest rate is and what that changes payment to. He doesn't know, he leaves to find out. Half hour later he comes and answers. We say no and decide to leave. Then, we are stopped by Allen again who says "Blake was mistaken. You only have to make ONE payment to Ford financing, no penalties after that, then you can switch." So we stay. It is now 3:30 and FINALLY we get to see numbers and talk deal. This happens with finance person, Shauna. She was polite to our faces, but when she leaves the room we hear her talking not-so-nice about us to someone in the hall. Meanwhile our 9 and 10 year old children are now all over the place restless and I turn to ask my wife if this is worth it. She says it's almost finally done, we will like the truck. So Shauna comes back into the room, we discuss some of the problems we have had today and she tells us Allen was wrong and with Ford you DO have to stay 3 months or pay back incentives so now we are more angry we stayed after trying to leave. So she quick changes lenders, figures and tries to make us happy. We agree and sign to purchase truck. We were told we would get hard copies of paperwork when truck is delivered. We asked when truck would be here from Ohio (120 miles away) and she tells us Monday or Tuesday. Monday was Labor Day so we were shocked and she said, "we're open!" So, we left our trade, signed a million papers to buy the truck, took a loaner home and looked forward to being done. Monday, Tuesday and Wednesday pass with NO WORD from dealership. We are upset beyond belief this time so, after work, I get in the loaner vehicle and drive the 45 minutes back out to Lasco to see what is going on. While driving out, our salesman, Blake, finally does call. I let the call go to voicemail. It is 2:40 in the afternoon 5 days after we signed our financing and title paperwork to buy the truck and his voicemail says simply "Just wanting to touch base with you that we still don't have your truck, but we expect it to arrive in the next couple of days." I am furious when I hear the message. I arrive at the dealership and ask to talk to a manger or owner or anyone important, but I am told I have to deal with the salesman. Blake is rude when I tell him I want to cancel our order for the 2013 truck and I want my trade back since I can't talk to anyone who may or may not care about how horrible we were treated. He pulls my trade around front, never opens the windows or anything to air out my SUV that sat in the hot sun for 5 days and barely says "here you go" as he walks past me into the dealership. So I leave. When I get home, I look up Ford corporate online and make a phone call to file a complaint. Today is now Friday, and no one has called me regarding the complaint (the call center for corporate was actually nice to me though). I still have a bank loan and a need for a pickup truck, but it looks like I will not be buying a Ford any longer thanks to this horrible dealership. More

I got to the dealership and was approached immediately. John and Brandon worked as a team and listened to every requirement and pointed me right to the perfect truck! Got me in and out and with the best de John and Brandon worked as a team and listened to every requirement and pointed me right to the perfect truck! Got me in and out and with the best deal I've gotten! Looking forward to dealing with these guys again. 5 star fellas. More

over all great experience my wife had an accident that day and we went looking and drove away with a new/used car that nite we was only with out a car for 6hrs I would recommend lasco ford and scott lambe day and we went looking and drove away with a new/used car that nite we was only with out a car for 6hrs I would recommend lasco ford and scott lambert to everyone I know I will return for my next car purchase More

I went to buy a car and I had told Frank that if he treated me fairly then I would be a return client for him< but if he didn't then i wouldn't come back. He treated me very fairly and i will be coming treated me fairly then I would be a return client for him< but if he didn't then i wouldn't come back. He treated me very fairly and i will be coming back when my girl is ready to get herself a car. More

Sean Fortner was a pleasure to work with. He was friendly, easy going, and very respectful. Sean made my wife and I feel like Lasco wanted our business unlike some other dealerships we have dealt wi friendly, easy going, and very respectful. Sean made my wife and I feel like Lasco wanted our business unlike some other dealerships we have dealt with in the past. We ended up purchasing a new Escape, which we love, and drove it home that day. When we were moving our things from our old car to the new one we accidentally left our garage door opener in our old car. I called Sean and he tracked it down and promptly mailed it to us. Thank you Sean and everyone at Lasco Ford! More

They worked with me great very good service easy to deal with. I felt like I got a good deal they took in my old van that was on its last leg , gave me almost double its value on trade and still got car for with. I felt like I got a good deal they took in my old van that was on its last leg , gave me almost double its value on trade and still got car for well less the blue book I will be doing going back next time I need a car More

Rick was very friendly and enthusiastic about working with me. The manager Andy worked extremely hard with the banks to get a low interest rate which I really appreciated. Chris did all my paperwork duri with me. The manager Andy worked extremely hard with the banks to get a low interest rate which I really appreciated. Chris did all my paperwork during the purchase process and he was very pleasant and thorough with explaining everything to me. It was a great first purchase experience for me! More