Lasco Ford

While we didn't end up getting a car from Lasco, we would definitely go there again and recommend it to others. Gaye Johnson was very helpful and really listened to our needs and tried to meet them, a would definitely go there again and recommend it to others. Gaye Johnson was very helpful and really listened to our needs and tried to meet them, as opposed to other places we had been where there was a 'hard sell' tactic and the salesman tried to talk us into what HE wanted to sell. The only reason we did not buy from there is that I changed my mind from a 2wd to a 4wd after I left there and I don't think Lasco had a CRV like that. Also got slightly better financing offer at another place. More

Words cannot describe the horrific experience I had with this dealership. The only way I can truly describe what happened is by submitting the letter I wrote to the owners of Lasco. (And of course, I neve this dealership. The only way I can truly describe what happened is by submitting the letter I wrote to the owners of Lasco. (And of course, I never got a response.) May 28, 2013 Re: 2011 Lincoln MKS Lasco Family, Words cannot begin to express the utterly abhorrent experience I recently had dealing with Lasco Ford. I actually feel it's my duty to advise you of such atrocious business practices, albeit it seems as if after reading negative review after negative review, this complaint may be falling on deaf ears. On Wednesday, May 22nd, I contacted Eric Parks in regards to a Craglist posting for a 2011 Lincoln MKS, still being offered for sale on your website. The listing gave very little information, so I asked Eric what the situation was with the vehicle. Albeit Eric's name was the point of contact on the Craigslist ad, he told me he'd have to call me back once he 'inspected' the car to give me more details. He claimed he wasn't familiar with the car and it didn't have the mileage listed because his son did the listings for him. (?) As promised, Eric called me back within 20 minutes. He advised he, "Just pulled the car around" and told me I'd love it. He said the car was absolutely beautiful, and that it was one heck of a deal! I was told the vehicle had 65,300 miles on it. After listening to Eric sales pitch me for about 5 minutes, I told him point blank that my husband has been in car sales for 15 years, and that I was a partner in a very large finance company for many years. There are very few people that understand the front/back end dealings better than I do. I didn't need the BS, and I just wanted him to be "real" with me, as Fenton was a far drive from where I worked in Detroit, and I didn't want to waste my time. I told Eric that I was already approved for a loan with my credit union, and that this would be an easy sale. I'd already had a car picked out, but the dealership tried to change the deal at the last minute, and I walked. After 5 minutes of him trying to convince me I should use your financing, (he clearly didn't get it that I wasn't interested!) I finally had to tell him to STOP! He also kept insisting that I give him a deposit over the phone - albeit I hadn't even SEEN the car! It was actually to the point of obnoxiousness, where Eric kept threatening that the car was such a good deal someone else would likely scoop it up. Telling him I'm not ignorant, and knowing the car had been listed at that price for at least 4 days, I informed him I wasn't putting a deposit down on a car I'd never seen, and that if it sold before I got there in 4 hours, it just wasn't meant to be! The difficulty in dealing with Eric only escalated. I advised him I'd be available after I got off work to come view the car, and he insisted that I needed to leave work early because he works until 7pm every night, and this was the only night he could leave by 5:30. I told him it wasn't possible, and that he could transfer me to another salesperson that could help me during normal business hours. He didn't like that option, and insisted he'd wait for me. My husband and I arrived on time as promised, to wait for nearly 15 minutes while not one person in your showroom offered to assist us. Finally when Eric approached us, he was dealing with another customer and was very brief. He basically just handed us keys and told us to check the car out. Although, he did find time to point out he'd "missed" several exterior issues to the car when he inspected it earlier, that he neglected to tell me about on the phone. (How convenient.) There were several dents/dings and especially heavy chipped damage to the exterior pieces around the passenger side window, along with several chips/dings/dents/scratches all over the exterior body of the car. We took the car for a test drive and felt that the car handled well. With no major interior damage, my husband and I knew that we could use his body shop to buff out/paint any exterior issues at a minimal cost to us, so it wasn't of major concern. However, I was very concerned about the two plastic panels around the window that needed replacing. So I immediately brought this to Eric's attention and questioned what I'd have to do to get those parts replaced. At first he told me they'd only be, "Like $50 or so". Then it was $50/piece. Two minutes later it was $100/piece. So I told him to ask a Manager what the replacement cost would be, and to confirm that I could get them ordered without issue. Eric's response was that he'd have his Manager knock $200 off the price of the car to cover the replacement cost. So we went inside and Eric did the typical game that salesmen play, and said he'd go talk to his Manager about the replacement panels. After about 10 minutes, he came back and said his Manager told him the sticker price reflected the damage to the vehicle, and they wouldn't knock anything off. I was fine with that, and was ready to leave. Eric then insisted if we were "guaranteeing" we'd buy the car, he'd approach his Manager one more time. I told him to get the EXACT out-the-door price from his Manager, because I needed it not to exceed an 80% LTV based on NADA Retail for my credit union. He even got a chart of dates for license plate purchases, so we'd know the exact cost for a license plate, and determined at that time my husband would be the primary, with his Birthday in October. I had already confirmed my credit union would finance all taxes, license, etc as long as it didn't exceed the 80% LTV based on NADA retail value. Eric came back with a piece of paper with a bunch of writing in purple marker on it. The OTD price was $24,440 and some change. Eric grabbed a calculator and started adding costs to go over how his Manager, "Came up with that number". We factored in the tax, title/new plates. Eric's numbers were actually lower, and he waved his hands in the air saying, "I don't know how he came up with these exact numbers, but here's your OTD price". He also had a printout of the NADA value, showing me that it exceeded $32,000, and told me, "See, my Manager said you'll have no problem with the 80% LTV because it books out over $32,000". Because Eric honestly looked like he was going to have a heart attack, I told him I was serious about purchasing the car and would leave a $500 deposit - and I did. At that time, we had agreed on an OTD price, and we were ALL very clear on what that included. Bright and early the next morning Eric called to see if I'd contacted my credit union yet. During this conversation, Eric confessed one of your Sales Managers decided it was OK to drive the vehicle with a deposit on it, to Northville for his personal use. And during this time, "magically" it was decided that there were issues with the brakes/rotors, (not sure what the actual problem was, as the story changed several times) and the car I'd put a deposit on was now in the shop. The car had driven perfectly during our test drive, and don't you boast your 5 point inspections and superior warranties? Who inspected this car, and would it be habit to let it go off the lot with bad breaks? Albeit there's no justification for a Manager driving a car off the lot after a deposit has been made for purchase, what if it hadn't been discovered before I drove it off the lot? Thanks to this Manager driving the car off the lot, I had to have my bank paperwork rewritten when mileage changed, and low and behold, the value that the dealership gave our credit union changed as well, by nearly $2,000! In fact, I addressed this with Eric, questioning how I was exceeding the 80% LTV, and Eric said, "I have the value right here in my hands!" We went over line-by-line value, and Eric concluded it's because my credit union was accounting $1,500 for a Powertrain warranty. (Albeit NADA doesn't allow for increase in value for a warranty, so the final value used was the $30,000.) Because of the shortage, we were ALL very exact in what the OTD price was, so I knew in advance what the shortage was, and what I had to bring to the table in cash. I handled all the paperwork with my bank Thursday evening, after they had obtained all the required info from Eric. My husband called me later in the day, and I explained why we couldn't pick the car up Thursday, thanks to it being in the shop. Realizing how ridiculous it was that someone decided to devalue the car I'd already put a deposit down on, my husband called Eric for explanation. It was one story after another, and we were then told, "Well it's a good thing someone did drive it so we could get the rotors fixed". He also went as far as to say we should at least be happy he was honest about it, and that he should score points for that! Unsatisfied with Eric's justification of why someone was driving a vehicle with a deposit on it, my husband asked to have a Manager contact him. After speaking with my husband, Eric decided he'd call me, telling me my husband was making a big deal out of nothing. In fact, Eric made a habit of calling us both to bash us to each other. What exactly did he hope to accomplish by calling me to belittle my husband? We had EVERY RIGHT to be upset that you felt it was ok to add mileage to a vehicle that already had a deposit/agreed upon purchase price and ratification of that verbal agreement by exchange and acceptance of funds! When Eric continued his rant about my husband, I'd finally had enough, and told him to just forget it. I couldn't stand dealing with him anymore. I told him I didn't want the car anymore, and to simply send my deposit back. Of course he couldn't leave it at that, and then had to continue insulting me. I finally told him I was done with him and wanted to know what Manager I should speak with. He then told me I couldn't be an adult and kept saying, "Oh, so you're really going to do this to me? Your husband sells cars for a living, and you're going to do this to me..." I finally hung up on him. While I was calling the dealership to ask for a Manager, Eric was calling my husband again. When he couldn't reach him by cell, he had the nerve to have him paged at WORK, telling him he needed to, "calm me down". So I called the dealership and spoke with your Sales Manager, Ray. I was calling to tell him I just wanted to forget the deal, and that I wanted my deposit back. Ray did his job perfectly, talking me down and apologizing profusely, asking me what we could do to still get the deal done. I told him I wanted a new Salesperson, and that you guys could eat the cost of the two replacement panels. Ray agreed - telling me the OTD price I already had agreed on would include order/install of those two pieces at no additional cost. I was satisfied and agreed to come the next evening to get the car. That night Laurie called to introduce herself as my new salesperson, and she was great. I again confirmed that my husband/I would be there at 6:30 to get the vehicle and deliver the remainder of funds. We got there at 6:30 on the dot. Laurie met us, sat us down at the equivalent of a kid's lunch table, and disappeared for nearly 20 minutes. She came back with a folder and said, "I'm not sure if you're aware of this, but this price doesn't include the $149 for your new place. You owe us the difference". This was the biggest crock of bull EVER! And you people KNEW IT! This was your way of trying to make back any nickle and dime possible! I told Laurie there was no way I was paying it, and she disappeared for the second time, this time for another 25 minutes. We'd been sitting in the large waiting area for over an hour when Jim came up and introduced himself. No more than a handshake when he firmly insisted we had to pay for the plate, and that it wasn't included in the pricing we'd already agreed on. I told Jim things were going to get ugly if he decided to screw me over, and he insisted I had to, "Go into the back room, because you aren't doing this out here". Once in the back office, Jim said, "My Owner told me he's $600 upside down on this deal, so you either take the car at the price we're giving you, or you walk out the door without the car!". I asked to speak to Ray, who'd already promised the car would be ready at the price I was already given, and was told there were no Managers or Owners on site. (Not one Manager or Owner on site with a waiting room full of customers?) That was fine... I told him I'd leave without the car, but I wanted my deposit back. But of course, there was no one there to give me back my deposit, so Jim walked out and never came back. To be honest, I was ready to cause a tremendous scene as I was walking out the door, I was so livid! You are lucky that some young woman overheard me warning my husband that I was going to get loud, when she stopped to ask what was going on. This woman is the only good thing about your dealership. She was professional, courteous, and got to the root of the issue expeditiously. She listened when I told her I had you over a barrel. I not only had in writing an agreed upon price BEFORE ratifying that verbal contract with a deposit, but I also had an unbiased 3rd party witness with my credit union. Not to mention I had an email and voicemail from Eric! I fully intended to sue you for breach of contract, as well as devaluation of the vehicle I'd put a deposit on after verbally agreeing to a sales price based on its current condition. I'm not an idiot. I had an Attorney on the other line, who happens to be a family member, and about a third of the way in talking to Jim, I had him on speakerphone listening to all the bull he was feeding me. I was ready and able to take you head on. Simply because my husband was exhausted and ready to call it a night, he convinced me to take the car once everyone agreed to honor the original price. So we then dealt with your finance gal, who apparently was given the wrong address for us, so she felt the need to say, "Are you **** kidding me" when we pointed out they hadn't copied the address down right. After a door slamming, it was more profanity throughout the evening. Classy. Very classy. It's pretty evident this isn't a place you'd want to bring your children! After the paperwork was done, I then find out your Salespeople don't even know how to operate the vehicle. No one even knows what the code is to the outdoor lock. And no one knew how to reprogram it. And of course there was no owner's manual. The lack of class, professionalism, honesty and reliability is beyond comprehension! You are the reason car salespeople and dealerships get a bad name. This is the prime example of why people hate buying cars from dealers. And to think - you tried this game with people who actually work in this business, who have direct affiliation with people who can get us justice simply, and yet you still tried to take advantage. WOW! More

We called the dealership twice before coming down to trade our car in for a new Ford explorer, to make sure we could put a deal together before we drove the hour down there, we were assured repeatedly e trade our car in for a new Ford explorer, to make sure we could put a deal together before we drove the hour down there, we were assured repeatedly everything looked good, "we could make it happen." We arrived at the dealership at about 11 in the morning filled out the needed paperwork to get everything going. We drove the explorer for a couple of minutes, came back to the dealership, then waited about 3 hours for them to tell me my payments were going to be ridiculous. We left, within 10 minutes Matt Lasco called and assured us we could get a deal done today. So, we went back to the dealership. Where we filled out the paperwork for the title to my car, switched insurance on the vehicles, and I paid a down payment. Only to be told a half hour later, we had no deal. My husband was putting the plate back on my car at a little after 6. Seven hours of my life I won't ever get back. When you see reviews that you wait for hours at this dealership, please pay attention to them. I read them and thought just some people who don't know what it takes to get deals done. No, you really wait hours and hours for these people to get back to you. They still call almost everyday trying to make some sort of deal happen. When the biggest gesture you can show me is $500 off msrp, when just the rebates are more than that, stop waasting my time. You've wasted enough of it. More

Sean was a great salesman. He was very friendly and wasn't pushy only informative. John filled in where Sean left off to finalize our purchase, he also was very friendly. Shauna was the final person wasn't pushy only informative. John filled in where Sean left off to finalize our purchase, he also was very friendly. Shauna was the final person we had the pleasure to deal with. She made the lengthy process a little more painless. Thanks to all for our drive off in our brand new vehicle! We love it! More

My experience with Lasco Ford was a very positive customer service experience. I had heard the live broadcast advertisement on 92.7 and then a week later..my car died. I contacted Wendy Hosea and she customer service experience. I had heard the live broadcast advertisement on 92.7 and then a week later..my car died. I contacted Wendy Hosea and she helped me with the entire process. When Wendy was off she assigned to Gaye Johnson, and I still received extremely professional service and follow thru on all of the details. I am a file auditor who works out of town and I work with the public everyday. I can truly appreciate Wendy, Gaye Johnson, and Dustin (who picked us up to bring us to Lasco) for making my experience a memorable one...in a positive way. I have referred several people to Lasco based on my used car purchase and will continue to patronize Lasco for my future car purchases. Kudos to Wendy Hosea, Gaye Johnson, and Dustin! -L. Smith More

I was a little apprehensive about purchasing the new Ford Fusion, but Stacey Tucker was able to efficiently alleviate all of my concerns and questions with ease. Even though the dealership was crowded and it Fusion, but Stacey Tucker was able to efficiently alleviate all of my concerns and questions with ease. Even though the dealership was crowded and it took a lot of time, Stacey was able to make me feel at ease about my indecisiveness and took his time to properly show me all of the functions of the vehicle including why it suited my needs perfectly. I sincerely appreciated his hard work and dedication to making me a happy customer. Thanks Stacey! More

Recently I received a letter stating that I was pre-approved for a purchase on a new or used car. When all the fine print was taken care of I was sent to Lasco Ford where Frankie C. was there to he pre-approved for a purchase on a new or used car. When all the fine print was taken care of I was sent to Lasco Ford where Frankie C. was there to help get me into the beautiful 2009 Chevy Impala that I now drive daily. When I arrived at Lasco Ford I was immediately greeted with a smile and a hand shake and was introduced to Framk Caballero who is a very friendly salesmen. I was very impressed with how Frank and the whole Lasco team was able to get me into my new ride. I was a person looking to get into a good car with now trade in, or down payment with a low credit score. Not only did they manage to get me into an excellent vehicle but my payment plan is resonable plus they gave mea month and a half before my first payment was due, to insure that I could get the car insurance paid up and good to go. I have recommended everyone I know to go to Lasco Ford because I have never had this kind of experience anywhere that I've tried to get a vehicle from. Thanks again everyone at Lasco Ford Sincerely, Ron Sherwood More

I have rated Lasco Ford a "5", excellent. I I have rated Lasco Ford a "5", excellent. I had a very pleasant experience with Lasco Ford and Tami Neal in purchasing a pre-owned Mini Clubman si I have rated Lasco Ford a "5", excellent. I had a very pleasant experience with Lasco Ford and Tami Neal in purchasing a pre-owned Mini Clubman sight unseen from an internet ad on Cars.com. I placed trust in Tami and Lasco Ford to deliver what was described and they did. The communication was right on. I got timely, friendly and honest response to all of my questions thoughout the transaction. The pricing and fees were fair. The owner inspected the car personally and quaranteed that it was in excellent condition. Jeff Lopez breezed through the paperwork with me on the phone and through Fed X. I would gladly recommend Tami Neal, Jeff Lopez and Lasco Ford. Thanks, Beth B. More

Everyone was very friendly. Sean was very patien t walking around the lot with us until we found the car we wanted. John was good about getting us the deal we needed. Thedealership is very pet fr walking around the lot with us until we found the car we wanted. John was good about getting us the deal we needed. Thedealership is very pet friendly, we had our shih tzu with us and everyone that went by us bent down and petted him. He was very happy. Paul even went and got him a bowl of water. Kayla calledand informed us about a class to learn about the computer system. She was very helpful and patient with us. We will go back when it is time to turn our lease in. Jan Morris More