Lasco Ford - Service Center

The service department provided excellent customer service getting our vehicle in the day after it broke down, constant communication (Paul), and quick parts order/repair. We greatly appreciate the se service getting our vehicle in the day after it broke down, constant communication (Paul), and quick parts order/repair. We greatly appreciate the sense of urgency they had in getting the vehicle fixed and back on the road for us! More

Great job They always get me in and out in record time ,always let me know what problems i may have with my truck was nice that they got me in last minute Natal They always get me in and out in record time ,always let me know what problems i may have with my truck was nice that they got me in last minute Natalie wrote me up very sweet woman thanks to you all. More

Good people there.... Scheduled service took shorter than expected. They didn't try to sell me anything I didn't need, and did tell me exactly what was done. expected. They didn't try to sell me anything I didn't need, and did tell me exactly what was done. More

I took my van in for the 10000 mile check and service, the scheduling process was simple, the customer service was excellent, and the price was reasonable. I am looking forward to scheduling my next appoi the scheduling process was simple, the customer service was excellent, and the price was reasonable. I am looking forward to scheduling my next appointment through Lasco Ford in Fenton. More

Great atmosphere and delivered Exceptional customer service! My car was serviced in a very timely manner. My service advisor was amazing! Highly recommend Lasco Ford! service! My car was serviced in a very timely manner. My service advisor was amazing! Highly recommend Lasco Ford! More

Horrible customer service and service department service  On Oct 27 I decided to take my 2014 Ford Escape to Lasco in Fenton to have them repair it. On Nov 1, I decided to pull my vehicle from their facili  On Oct 27 I decided to take my 2014 Ford Escape to Lasco in Fenton to have them repair it. On Nov 1, I decided to pull my vehicle from their facility after receiving request for additional diagnostic fees which in the end they wanted $2100 to just diagnose the issue. The service lane manager Steve Devine was very rude and spoke to me like I was a dumb female in regards to their findings when I questioned him. They stated that they found sludge in my engine and stated that my warranty company would not cover my claim. When he told me they found sludge I asked him how I would have seen it in my oil when I had just changed it and he stated that you would not necessarily see the sludge. That was the moment I decided to pull my vehicle from their facility and to a new shop who found no sludge in my engine, stated that their was no way Lasco performed a full compression test because they never pulled the 4th plug. When the new facility contacted my warranty company they had to fight to get a part of my repairs covered because Lasco filed a claim with my warranty with a misdiagnosis. Because of Lascos misdiagnosis the new shop had to work for several weeks with my warranty company to just get a partial coverage of my repairs. After filing a review with Ford, Steve McGowen contacted me and we spoke of my experience with Lasco's service department and stated that he would refund me the amount I paid once I completed my Ford review in regards to Lason resolving my concerns, which I completed on Nov 25. On Dec 5 after emailing Steve McGrown about my refund twice he stated that my refund check would be mailed out by weeks end and I still have not received it as on today Dec13. On Dec 11, I received an update from the shop my car was at that my car was finished. My vehicle was in the shop for 6 weeks because Lasco failed to proved the correct service and diagnose of my vehicle and caused my warranty company to fight over covering my repairs. I grabbed my documentation for the second shop so that I could speak and show Tim McGrown the poor service his service team and team lead Steve Devine provided and was unable to get in touch with him so decided that this issues needed to be addressed so I spoke with the Director Pat Klein. Pat stated that he would call me back on Dec 12 with Tim McGrown to address my issues and I have received no response as of today Dec 13. Overall, I am upset with my experience with Lasco, the lack of respect for their customers and how they are unable to address a situation that created. The customer service is the worst I have ever seen and I will never do business with their company again and to tell others to find a different dealership. More

Efficient, quick service. We brought our 2016 Explorer in for a full service oil change and front end alignment. We were greeted upon arrival. The paperwork was quick, and the We brought our 2016 Explorer in for a full service oil change and front end alignment. We were greeted upon arrival. The paperwork was quick, and the vehicle was washed and ready when promised two hours later. Cashier staff was friendly and fun. Price paid was as quoted. More

jim, service at Lasco Ford Scot Metcalfe did everything I asked. Kept me advised of the service timeframe and at completion of the service explained the condition of my vehicle Scot Metcalfe did everything I asked. Kept me advised of the service timeframe and at completion of the service explained the condition of my vehicle based on the service inspection. More

Dropped my truck off for an oil change, I was given a ride to and from my work, while my oil was changed. Excellent service! ride to and from my work, while my oil was changed. Excellent service! More

Great service for oil change and tire rotation. They dropped me off at work and then delivered my car to me a few hours later! dropped me off at work and then delivered my car to me a few hours later! More