Lasco Ford - Service Center

Great Service Worked with cam real solid guy. Knows what he is talking about. Would recommend him to family and friends. Overall had a great experience there. Defin Worked with cam real solid guy. Knows what he is talking about. Would recommend him to family and friends. Overall had a great experience there. Definitely will be back. More

Service Department A huge thank you to Jim in the service department for taking excellent care of me. My transmission needed a costly repair and he was able to have it A huge thank you to Jim in the service department for taking excellent care of me. My transmission needed a costly repair and he was able to have it all covered under warranty. He listened to my concerns and took time to resolve everything!!! Thank you a million times over!!!! More

Top notch Cameron in-service is top notch ! whenever I have an issue he is always right there making sure whatever I need is taken care of ASAP. I couldn't ask Cameron in-service is top notch ! whenever I have an issue he is always right there making sure whatever I need is taken care of ASAP. I couldn't ask for better care out of such a busy Service center ! Yes they are busy but there is a reason for it ! I will only take my vehicle here and it is not even a Ford product ! More

Best Service Department Around!! I had my oil changed here on my chevy truck, And will never go anywhere else again! Cameron G. In service was super friendly, nice and got the job don I had my oil changed here on my chevy truck, And will never go anywhere else again! Cameron G. In service was super friendly, nice and got the job done in a timely manor! HIGHLY RECOMMEND LASCO FORD IN FENTON TO EVERYONE!!! More

Fast and easy oil change Cameron was very helpful and i was very satisfied with my overall experience, i plan to bring my vehicles back to lasco for when ever i need servicing Cameron was very helpful and i was very satisfied with my overall experience, i plan to bring my vehicles back to lasco for when ever i need servicing More

What a mistake!!! I bought a used vehicle from Lasco that had supposedly been through an "inspection", but three weeks later I had a laundry list of issues with the veh I bought a used vehicle from Lasco that had supposedly been through an "inspection", but three weeks later I had a laundry list of issues with the vehicle. I purchased an extended warranty on the vehicle because Kelsey Riley said it would cover "all the expensive stuff." Ha what a lie. Twelve days after I dropped the vehicle off and after calling three times, Cameron finally called me to tell me that it was gonna cost at least $2,000 and the $5,000 extended warranty that I purchased wasn't gonna cover any of it. No wonder Lasco has 1/5 rating on consumer affairs. Save yourself from these crooks and shop elsewhere. Here's an update: I went to go pick up my vehicle and it wouldn't start! They killed my battery. Then they tried saying spark plugs and a catalytic converter was gonna be $2300 but they will give me a deal for $900. They took advantage of me and I'm gonna have to contact a lawyer and file complaints with the BBB and State Attorney General's office. Update: I took my truck to MY mechanic and he told me there isn't even anything wrong with it. What Scammers!!! More

Great Service My Focus has a shudder going from 1st to 2nd gear. Took it in it was covered under warranty, got a loaner car, they had it done it two days. They re My Focus has a shudder going from 1st to 2nd gear. Took it in it was covered under warranty, got a loaner car, they had it done it two days. They replaced the clutch working great now. Everyone was informative and friendly. More

After sale service I am so disappointed with the after sale service, I have had my car for 30 days and the driver door handle quits working and its a 300 dollar fix you I am so disappointed with the after sale service, I have had my car for 30 days and the driver door handle quits working and its a 300 dollar fix you would think so soon after a sale it would be covered I mean if your car starts breaking after 30 days what does that say about the quality of the car. Also stone chips to be fixed when first bought still have not been addressed. It just seems that the sale is the only important thing not customer satisfaction or quality of products. I am re-thinking my opinion of the dealership More

Service department has no clue Bought a 2011 f 150 ,found out passager side front brake was lock up ! After four different trips to service department and 1000 extra miles to my tru Bought a 2011 f 150 ,found out passager side front brake was lock up ! After four different trips to service department and 1000 extra miles to my truck ! The 5th time after replace all the parts several times they relized they have been installing the brake pads wrong ! Two weekends in a row didn't have a truck too use and ruined my vacation time More

BUYERS BEWARE! While I was completely dissatisfied with their sales department, considering the fact that it took 7 trips, close to 10 hours, and a whole week to pur While I was completely dissatisfied with their sales department, considering the fact that it took 7 trips, close to 10 hours, and a whole week to purchase a vehicle from this company, that all dulls in comparison to what I have had to experience with their service department. Upon test driving the vehicle I noticed an obvious shaking issue. I was promised by the salesman and manager it would be addressed before the purchase was complete. Supposedly, the issue had been "fixed" while we worked on our financing. I left with the vehicle vehicle and immediately noticed the shaking was still very much there. I called back and was told to schedule an appointment to have it addressed. I scheduled an appointment and was told they would have a loaner for me while they worked on it (I had to schedule out a week to ensure I would get a loaner). I called the day before to make sure I'd be all good to go when I dropped off my car and they were unaware of my appointment and don't even have any loaners to give out. PERIOD! I took my vehicle in and was given a ride to work. Four hours later the car was returned to me and had apparently been "fixed". I wasn't given any paperwork to show what had been done, and when I called, I was told some story about having a bent wheel and was told they replaced my tires (which looked fine when I looked at them). When I left work, the shaking was just as apparent as when I left it with them before service. I called the next day and was told that there was nothing more they could do, I could bring it back in but all they were going to do was replace the tires again (WHICH WAS NOT THE PROBLEM). So, I took it to management, as far as it could go. I was put in touch with another service person at their other location. I took it over there where I did receive a loaner and they fixed the issue (which was tie rods and ball joints). Everything was okay for about a week until the next issue popped up. My car wouldn't start and about every sensor was going off. Had it towed back to the dealership where it was diagnosed with a throttle body issue. They had my vehicle for about another week. When I got the vehicle back, I noticed that it still seemed to run funny but I couldn't pinpoint what the issue was. After having the vehicle back for about 3 weeks the next issue popped up. I am now losing power to my engine while driving, and I have to jump my car every time it needs to be started. Have it towed, yet again. This time it's the battery cable has corroded.This time I'm told it's not covered under warranty (like everything else thus far) and that it's going to be close to $250 to fix, on top of towing which was $130. Almost $400 to fix a battery cable? I think not. Obviously, this is not okay, battery cables do not corrode when driven for 5000 miles, it had to be like that when it was sold to me. After a lot of phone calls and complaints I am able to get them down to $200 for everything. After a couple days, I get a phone call while I'm waiting for the cable to be fixed and am told that they are going to cover everything fully 100%, oh and by the way, we scratched your car while it was here so we are sending it to the body shop to be fixed so it's going to be about another week. After 2 weeks of waiting to get my car back I finally get the call that it's ready. When I picked my car up, I noticed a shutter when I hit my gas pedal. Literally, as I am pulling out of the parking lot. I drive the vehicle home and schedule an appointment with a different dealerships service department, at this point I am DONE with Lasco. After 2 days at their facility, they tell me that my transmission needs to be replaced. They found metal fragments in my fluid and that it smells awful. Also, they found that the transmission lines need to be replaced. AND there is also an oil leak at my pan gasket (it had rotted). The oil leak has also detroyed my crank shaft balancer. NEVER buy a vehicle from Lasco. Shady business, empty promises, BIG ADVERTISING that means nothing! There's a reason why they say they can finance anyone. Such a sorry excuse of a company!! More