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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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839 Reviews of Lauderdale BMW of Pembroke Pines
May 09, 2026
This is now the SECOND horrible experience I’ve had with Fabrizia, and at this point I genuinely cannot believe someone this unprofessional is still employed there. The first time, I personally had issues w Fabrizia, and at this point I genuinely cannot believe someone this unprofessional is still employed there. The first time, I personally had issues with her attitude and lack of professionalism, but this second occurrence was even worse. My husband’s employee was left waiting an absolutely unreasonable amount of time just to receive basic assistance. Instead of doing her job, Fabrizia sat on her phone the entire time, acting completely uninterested because apparently she “wasn’t the one who placed the order.” That is beyond unacceptable. Customer service does not suddenly stop being your responsibility because you didn’t personally handle the original transaction. What makes this even more upsetting is that my husband’s employee became visibly confused and uncomfortable, genuinely thinking he had done something wrong or that she simply didn’t want to interact with him. No customer or employee should ever be made to feel like an inconvenience for asking for help. Her behavior was rude, dismissive, lazy, and completely deplorable. Watching someone ignore customers while glued to their phone instead of doing their job is embarrassing for any business. Fabrizia is honestly a joke as an employee and represents some of the worst customer service I have ever experienced. If this is the level of professionalism your company accepts, then management seriously needs to reevaluate who they have representing them. More
by Stephanie
Employees Worked With
Fabrizia
September 06, 2025
Absolutely worst bmw dealership in south Florida… Parts department refused to match pricing of several other local bmw dealerships parts dept for all weather floormats / cargo mat for my brand new m3 comp department refused to match pricing of several other local bmw dealerships parts dept for all weather floormats / cargo mat for my brand new m3 comp xdrive she said it was 250 I said no way Msrp is 161 and AutoNation Bmw sells for 139 and showed her I had to raise xxxx and speak with manager who eventually matched sad they push customers to go to other dealers More
by ZrowCredit
Employees Worked With
Fabrizia Benedetti
September 04, 2025
Very bad experience with service advisor, Paola Soto. I had good experience with them before but had very bad this time. I had taken my car for regular service and my car had a small dent and rim bend da I had good experience with them before but had very bad this time. I had taken my car for regular service and my car had a small dent and rim bend damage. Even though I had taken BMW ultimate protection for both dent and wheels, I was told it wont be covered unless my rim is broken or cracked. I was denied of a regular service eventhough my car is under BMW certified warranty. May be the advisor was having a bad day, but the way she explained to me was very rude and seems like I had done something purposely to make my car getting repaired. Seems like looking for draining your money in one way or other. Talked to the manager who seems like a nice person and explained to me what is covered and not but that is also not 100% correct with what BMW corporate website shows. More
by DODUGEO
Employees Worked With
Paola Soto, Ronald Delatorre
July 10, 2025
6/26/25 Karen Jimenez did her usual fine job, in taking care of my battery replacement. The battery was installed, serial number recorded, and computer reprogrammed. It's interesting to actually taking care of my battery replacement. The battery was installed, serial number recorded, and computer reprogrammed. It's interesting to actually visualize the ramp up in the power with a new battery. The car starts faster, and the key fob works more quickly, etc. Anyway, I was fortunate to have the battery for 5 plus years. It served me well. Thank you Karen. It's always a pleasure to see you. Your dealership, BMW of Pembroke Pines, Is the nation's best and you, without a doubt, provide the most amazing customer service. You have my utmost respect and are also a credit to the Holman family. Well done! Marc W. Pompano Beach More
by Waltr6
Employees Worked With
Karen Jimenez
December 24, 2024
The Holman family should be ashamed of their staff at both BMW dealerships they have. They are the biggest SCAMMERS I’ve ever had to deal with. We tried ti return a lease to them and they both straight L both BMW dealerships they have. They are the biggest SCAMMERS I’ve ever had to deal with. We tried ti return a lease to them and they both straight LIED about the condition of the tires. They both gave different information about the SAME CAR. DO NOT do ANY business with any Holman dealers. You WILL get scammed. Those fancy buildings were paid for by poor consumers who got taken advantage of. More
by Holman Sucks
Employees Worked With
Lease Return Staff
November 23, 2024
I recently reached out to inquire about purchasing a vehicle from BMW of Pembroke Pines. The salesperson informed me that they do not sell cars to out-of-state buyers (no reason on why), which was surpr vehicle from BMW of Pembroke Pines. The salesperson informed me that they do not sell cars to out-of-state buyers (no reason on why), which was surprising and frustrating. It’s unusual for a dealership to refuse business based on location, especially in today’s interconnected market. I was genuinely interested in the vehicle they listed, but this made it impossible to move forward. If this is an accurate reflection of their practices, it’s worth reconsidering your approach as many buyers are willing to handle shipping and registration details. The experience left me extremely disappointed and questioning their customer service priorities. More
by Art
Employees Worked With
Jason Anderson, Jose Almendariz
October 20, 2024
Consistently professional team members. Conscientious during the sales process. Nice facilities, convenient location and professional service department. Conscientious during the sales process. Nice facilities, convenient location and professional service department. More
by jilleeFL
Employees Worked With
Bob Ford, Oliver Alvarado
