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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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839 Reviews of Lauderdale BMW of Pembroke Pines
September 18, 2020
Great experience. Wonderful staff. Ashok, Rani ( sales) and Adam in finance were terrific. They made me feel welcomed and the process was painless. I would definitely return. and Adam in finance were terrific. They made me feel welcomed and the process was painless. I would definitely return. More
by jenkay73
Employees Worked With
Ashok Vyas
September 17, 2020
9/16/20“BEST IN SOUTH FLORIDA!” Made a service 9/16/20 “BEST IN SOUTH FLORIDA!” Made a service appointment yesterday, 8/15/20, with my excellent Service Advisor, Karen Jimenez. She said, “fin 9/16/20 “BEST IN SOUTH FLORIDA!” Made a service appointment yesterday, 8/15/20, with my excellent Service Advisor, Karen Jimenez. She said, “fine come in tomorrow, 9/16/20, at 9:00 am.” That was fine and I arrived this morning. Karen was there to greet me and escorted me to a waiting room that was empty. The reason for my visit was that I needed to fulfill my first year annual service checkup, on the lease of my 2020 BMW 330 I. The Service Tech performed a multipoint inspection, performed BMW oil service, checked for signs of road hazard on tires, and topped off fluids. Everything was completed very professionally and I greatly appreciated the team’s efforts. Lauderdale BMW of Pembroke Pines treats their customers in 5 star fashion. Leased my last 2 BMWs from them and they do all my service. When all was completed, Karen came over and said “everything is completed and in perfect condition.” Karen is a jewel. She enjoys her interaction with clients and is always very personable. She represents the Holman Group in 5 star fashion. Thank you Karen! As I was leaving, I stopped in to say hello to Mr. Marc Nichols, Ass’t Service Mgr. Marc runs a very well organized team on the service end of the operation. He is a great guy and is always willing to go the extra mile to lend a hand. Living in Pompano Beach, I am happy to drive the 40 minutes to get my excellent service done at Lauderdale BMW, when I could drive to other dealerships only 15 minutes away. Trust me, it is more than worth the drive to be treated with respect. Those of you reading this review, stop in and talk with the wonderful folks at Lauderdale BMW of Pembroke Pines. You will be glad you did! More
by MarcWalther
Employees Worked With
Karen Jimenez, Service Advisor, Marc Nichols, Ass’t Service Manager
September 10, 2020
If it was not for Ashok Vyas, I would never return due to the unprofessional and rude sales manager! Never been treated worse when purchasing a car in cash! the unprofessional and rude sales manager! Never been treated worse when purchasing a car in cash! More
by soriano2115
Employees Worked With
Ashok Vyas, AJ Bose
September 04, 2020
I purchased a 2016 BMW 650i Certified Pre-owned (CPO) with less than 18,000 miles on May 24th, 2019 from BMW Pembroke Pines which is part of the Holman Automotive Group. In the first 6 months, and le with less than 18,000 miles on May 24th, 2019 from BMW Pembroke Pines which is part of the Holman Automotive Group. In the first 6 months, and less than 2,000 miles driven, the service work that has been performed thus far includes but is not limited to removing the transmission to repair a significant oil leak at the rear main seal, replacing the coolant end cover to repair a coolant leak, remedying an oil leak at the driver’s side valve cover and replacing injectors and crank case hoses. I am very surprised and disappointed by the the amount of work that has been required to this point on a low-mileage BMW CPO. Furthermore, there is a rattle that is present in the area of the driver’s side front wheel assembly. The shop foreman test drove the car with me and confirmed the noise. A master BMW tech was also able to duplicate the noise. The work performed included removing the passenger side dashboard, underbody panels, engine components, blower motor, and other parts to locate the rattle. It was determined that the right front passenger side strut mount and insulator bushings were the culprit. They were replaced and the noise continues on the driver’s side. The shop foreman again test drove the car and confirmed the noise was still present. Another attempt was made to repair without success. I again contacted my service advisor and was told he could no longer help me. He told me he would have a manager call me the next morning. It’s been nearly 4 weeks now and no call. My service advisor Jose Alamo, BMW Master Technician Doug Deweese, Shop Foreman Marcos Bolanos and Pre-owned Sales Manager Bill Hickey have all failed to remedy my issue(s). I suggest you steer clear of this dealership! More
by Michael Sartori
Employees Worked With
Jose Alamos, Doug Deweese, Marcos Bolanos and Bill Hickey
August 30, 2020
Ashok Vyas was terrific, so professional and very good at providing a great customer experience. AJ Bose was the reason why I made my purchase! He was truly amazing and I recommend talking to him if you have providing a great customer experience. AJ Bose was the reason why I made my purchase! He was truly amazing and I recommend talking to him if you have a poor experience like I did initially. Without his involvement, I never would have purchased (2) two vehicles from this dealership. More
by bconlan2015
Employees Worked With
Ashok Vyas, AJ Bose
August 11, 2020
This place is amazing...Tony Clark is a pleasure to work with, no pressure and concerned with his customers satisfaction above all else! Happy Customer! with, no pressure and concerned with his customers satisfaction above all else! Happy Customer! More
by Mdbillinginc
Employees Worked With
Tony Clark, Sales
August 01, 2020
BEST BMW DEALER IN FLORIDA I went to many BMWs before I made my decision. The service provided at this location was the only one worth doing business with. Fabrizzio was excepti I went to many BMWs before I made my decision. The service provided at this location was the only one worth doing business with. Fabrizzio was exceptionally knowledgeable, polite, and understanding of my needs. He helped me make an informed decision and provided the highest quality service. I am also in sales, and I know what exceptional customer service is. AS long as I drive BMW, this location is what I will call Home. Thank you for your service!! More
by VIRGINIA CRUZ
Employees Worked With
Fabrizzio Rosero
July 18, 2020
Great Experience On May 31st, 2020, I leased a BMW X3 at BMW of Pembroke Pines, FL. The experience was much better than expected, as compared to other dealers and/or On May 31st, 2020, I leased a BMW X3 at BMW of Pembroke Pines, FL. The experience was much better than expected, as compared to other dealers and/or brands. Tony Clark, our Sales Consultant, was knowledgeable of the products, very kind, patient, honest and a wonderful person who helped me in every step of the process. Not only was he helpful during all aspects of the leasing process, but also after I had taken delivery of the automobile. I commend BMW of Pembroke Pines, for having people of the caliber of Tony Clark to assist its customers. I am definitely going back in a few months, and get a 3 or 5 Series from Tony. More
by hflesch
Employees Worked With
Tony Clark
July 18, 2020
the best saleman at Bmw of Pembroke Pines. bought my 330m from Bmw of Pembroke Pines, Colin made it happen, got the best deal possible. and any issues I had he was always available. bought my 330m from Bmw of Pembroke Pines, Colin made it happen, got the best deal possible. and any issues I had he was always available. More
by aa737fl
Employees Worked With
Colin Hew
June 03, 2020
A fabulous BMW 330i deal Alex Borges was our sales representative - who we were lucky enough to find - that helped us get a fabulous deal on a new 330i. He was very patient, Alex Borges was our sales representative - who we were lucky enough to find - that helped us get a fabulous deal on a new 330i. He was very patient, friendly and professional. He made the whole car-buying process very easy. Alex explained how all the electronic features worked and the BMW car technology. I would highly recommend this dealership and specifically, Alex, for his above and beyond efforts. This completes our BMW third purchase from Holman BMW (Lauderdale BMW of Pembroke Pines). -- Brittany More
by Brittany
Employees Worked With
none, Alejandro Borges
