Lauderdale BMW of Pembroke Pines

I had a great experience at Lauderdale bmw of Pembroke Pines. Got the new x3. Matthew Mitson was my sales associate and i have to say he made my experience so enjoyable and so pleasant with no pressure an Pines. Got the new x3. Matthew Mitson was my sales associate and i have to say he made my experience so enjoyable and so pleasant with no pressure and no unpleasant tactics that make buying a car an often miserable experience. I highly recommend this dealership and this associate in particular. More

Low key, super friendly, best service My husband and I have been looking at X7’s and shopping around. We were educated and knew exactly what we wanted. What we didn’t expect when we walked My husband and I have been looking at X7’s and shopping around. We were educated and knew exactly what we wanted. What we didn’t expect when we walked into this dealership was for it to be so low key. That completely threw us off. We then met Ash(happy)and he started a conversation with us asking what our preferences are. Such a lovely person-I don’t know where to start. He found the exact car with all the options that we were looking for. He went to his manager to get us the best price he could and it wasn’t far off from where we wanted to be. We went home to talk and the next day the car was sold. I was beside myself. They then had another car just like it transferred. It had a few more options, but they honored their previous price. We finished up with Ted who was beyond lovely and accommodating. No pressure. No BS. My husband and I honestly had the best car buying experience ever. We walked in expecting something else due to our previous BMW shopping experiences. I love, love, love my car and I thank Ash and Ted for making the experience as smooth and seamless as it went. This is my first BMW as I haven't been a big fan of the car or experience. Now, I’m completely sold. I wouldn’t go to any other dealership and I truly hope both Ash and Ted are still there when my lease is up and I’m ready for my next BMW! More

Great service & great deals Mr. Vyas offered us great service, respect and comfort throughout the whole process of acquiring my new BMW. Incredibly professional, very honest and Mr. Vyas offered us great service, respect and comfort throughout the whole process of acquiring my new BMW. Incredibly professional, very honest and trustworthy, the whole experience felt amazing. More

The place to go for your BMW We must moved to the US and needed to purchase a new car. A friend recommended this dealer and I was really lucky to have Ashok helping me find the ri We must moved to the US and needed to purchase a new car. A friend recommended this dealer and I was really lucky to have Ashok helping me find the right car at the right price. Amazing service. Really took the time and was always available. Ashok has a deep knowledge and tons of experience and really puts it to work to make you happy and satisfied. Thanks again for everything! Rgds More

Unethical and potentially dangerous Stay far away. After being tricked out of my warranty and this group giving me my car back twice with multiple service lights on- they threatened me a Stay far away. After being tricked out of my warranty and this group giving me my car back twice with multiple service lights on- they threatened me and said when I drive off it would be a shame if something happened to me while I was driving. I spent a fortune here and when they got called out for taking advantage of my expiring warranty they started to make threats like I had to worry I was getting back a death trap for a car. Stay AWAY! More

Great Service & Professionalism Matthew was nothing short of FANTASTIC! He helped me get my BMW dream car that I wanted in less than 4 days! He got me the best deal & had me in & out Matthew was nothing short of FANTASTIC! He helped me get my BMW dream car that I wanted in less than 4 days! He got me the best deal & had me in & out of the dealership in less than 2 hours! More

Simple and pleasant It was the best car buying experience I ever had. Thank you, Mathew! I highly recommend them. I also enjoy my new 330i. Completely satisfied! It was the best car buying experience I ever had. Thank you, Mathew! I highly recommend them. I also enjoy my new 330i. Completely satisfied! More

3 visits for same issue - only costs and threats increased After having an awful experience previously I thought I’d get car finally fixed. After bringing my car in to repacked the same defect from late Fe After having an awful experience previously I thought I’d get car finally fixed. After bringing my car in to repacked the same defect from late February when it was there for 5 days while under warranty and given back to me to find the same service light and issue come back on the same day I picked the car up. They said it just needed to be topped off and I same in following day, but they couldn’t top it off since it was already full. After traveling for previously a planned work trip, I brought car back in to fix same issue I got car back twice with only to be told now it was no longer cover since my warranty was now expired. I was furious and after weeks of fighting got them to accept the work. They had car 10 days and fought me on everything and tried to over charge me for other issues that came up over the time they had it. This time they had the car almost 2 weeks. I got a call my car was ready and told I needed to pick it up within a few hours. I was told I authorized work which I hadn’t over phone. They said they would use tape recordings to prove I did. I asked that they please do. I didn’t know I was being recorded but I welcomed change to show no work was authorized. They told me they would undo the fixes In my car which to me was a threat to give me a car back in worse and dangerous shape. Finally they agreed they just wanted a resolution. I agreed to pay $1.3k to fix and make it go away. Got the car back and drove off to lights showing low tires and brake pad issues. They sent me videos for both days earlier showing tires were in great shape and so were break pads. 5 visits. 2 warranties expired over these 3 months, $1.3k paid and I have left every time with error lights on in the car, threats to me to me to undue repairs and even told I abused the rental privileges since they had my car so long and I couldn’t return with 2-3 hours of randomly finding out my car was ready. Also ready is eye to beholder? Is ready getting a car back after 10 days with 2 service lights on. What do I do? Is this legal? Do other shops with BMW backing them make these threats? Need advice? More