Laura Automotive of Sullivan, LLC

Rude, you broke my car replacing air bags. Then wasn’t giving me a rental. I will never use this dealership again. Lack of communication between mechanics and service department. Will go to ci Then wasn’t giving me a rental. I will never use this dealership again. Lack of communication between mechanics and service department. Will go to city for service and NEVER recommend this LARA Dodge More

Richard was informed and it showed. Always had a complete answer. Great job from everyone I had delt with. Would buy again. Always had a complete answer. Great job from everyone I had delt with. Would buy again. More

Took my vehicle in for warranty service and needed a loaner. Took them 3 days of calling every day to get a loaner. After getting a loaner, I had it for 3 weeks as parts were ordered but never “received loaner. Took them 3 days of calling every day to get a loaner. After getting a loaner, I had it for 3 weeks as parts were ordered but never “received” one of the parts. Turns out they ordered a part that wasn’t needed, and had the original that was needed so communication between the shop/people who order, not sure but definite miscommunication. About twice a week, I would call for an update and kept saying should be in tomorrow. At the start of week 3, I was finally told that the “part” was on back order which is something I could’ve been told many days before. Overall, service was completed, but along the line a lot of miscommunication. More

Collin answered all of my questions, sent me pictures and video. He was very professional. Very good buying experience! video. He was very professional. Very good buying experience! More

Had a fantastic interaction with Blake Key —- has been supremely patient - given me additional details about my car —- took a video - helped prepare for shipping. Been very impressed with Laura Automotive supremely patient - given me additional details about my car —- took a video - helped prepare for shipping. Been very impressed with Laura Automotive and excited to hopefully take delivery of the vehicle. Top notch institution. More

Zack in service took great car of us this dealership is top notch and very professional will recommend to all my family and friends to go see them top notch and very professional will recommend to all my family and friends to go see them More

Laura automotive was great at communicating with me since I was from out of state. Great experience overall! I was from out of state. Great experience overall! More

Had my truck over a month. Finally done, then asked if I wanted a recall performed still. Paid over the phone and have multiple charges on my card. Just another argument to hav Finally done, then asked if I wanted a recall performed still. Paid over the phone and have multiple charges on my card. Just another argument to have. Will not be coming back for service work. More

The purchasing of a used car went well. The sales staff and finance staff processed us very quickly The sales staff and finance staff processed us very quickly More

Everyone is professional and courteous. They help explain what recalls are needed for my vehicle. They help explain what recalls are needed for my vehicle. More