Laura Automotive of Sullivan, LLC

Great Deal, great service Jamie, my salesperson was exceptional.Respectful, good product knowledge and answered all questions, never pressured me to buy. The sales manager Mik Jamie, my salesperson was exceptional.Respectful, good product knowledge and answered all questions, never pressured me to buy. The sales manager Mike was helpful and courteous and the finance guy Don was also straightforward and honest, efficient and a Navy vet who served with Marines which puts him at the top of my respect list as my son is a Marine. Jamie did an outstanding job overall and demonstrated the features of the truck twice and even offered more of her time even after official closing time had came and went. I would recommend Jamie and Laura CDJR to family and friends.I bought a2018 Ram 2500 Big Horn.Most competitive price I could find Nationwide on Autotrader for unit with same equipment. The condition of the truck, not so much,had a large amount of frozen oak leaves in bed and has blue grease pencil marks in several locations, look like inspection marks from factory. it was in the 20's that day but I feel the effort to deliver a clean brand new vehicle was a C- More

Recalls on truck Josh did a great job of taking care of my recalls and in a very pleasant timely matter...I was very please with my experience there at Laura! Josh did a great job of taking care of my recalls and in a very pleasant timely matter...I was very please with my experience there at Laura! More

Wonderful Customer Service Employees are nice and make you feel valued as a customer. I will continue to do business with Laura Auto Group and recommend it to others. Employees are nice and make you feel valued as a customer. I will continue to do business with Laura Auto Group and recommend it to others. More

Best buying experience I recently purchased a 2019 Ram 1500. I can’t say enough about how professional and knowledgeable my salesman, Dan Dell was. It was truly an enjoyable I recently purchased a 2019 Ram 1500. I can’t say enough about how professional and knowledgeable my salesman, Dan Dell was. It was truly an enjoyable experience. I would not hesitate in recommending my salesman. If I’m ever in market again for a new vehicle. I will certainly use The Laura Automotive Group again. More

Could be worse. Bad communication between sales and service. Waited over a week for something that could have been done the next day. Service returned my vehicle filt Bad communication between sales and service. Waited over a week for something that could have been done the next day. Service returned my vehicle filthy inside. Didnt use a floor mat and didnt wipe down any of the dirt from the interior. Wish i could add photos. Service staff are very friendly and do their best to get you in and out. More

Emissions Fast, great waiting area with WiFi. Staff was friendly and helpful. Love the drive in area to be able to get out of the weather. Fast, great waiting area with WiFi. Staff was friendly and helpful. Love the drive in area to be able to get out of the weather. More

this is my 3rd visit to service center since new ownership I dropped my car off after arranging a loaner car from them. I had several issues with my vehicle, and one of which is still the Tire pressure system I dropped my car off after arranging a loaner car from them. I had several issues with my vehicle, and one of which is still the Tire pressure system needing service. I reported this to them on the phone and in person when i dropped the vehicle off. I did receive a call on Friday Jan 18 that the oil had been changed and when they reset the system that the light for the tire pressure was gone. I asked to make sure that they drive it to see if it came back on. When I picked up my vehicle, i was told that the light is no longer on and that the vehicle had been driven long enough and that the light did not come back on. I drove from Sullivan to the first St. Clair and the light came on. I called back to the dealer immediately and reported this. I made arrangements to bring the vehicle back to the dealer on Monday Jan 28. The light is still on. There is no way to see the tire pressure on the cars' dashboard any longer with this light on and it appears as though I have a low tire all the time. This is the same issue that I reported immediately after I got the new tires put on in November and with this service experience. I am extremely disappointed that i have to bring the vehicle in again. More

Service Reps were great! It is just a little confusing on were to go to drop off the keys and the parking is terrible! Hours are great! I like that you don't close at five. It is just a little confusing on were to go to drop off the keys and the parking is terrible! Hours are great! I like that you don't close at five. More

Good service Josh kept me updated on what needed to be done and how much longer I would be there. They had to order parts and was able to get them installed very q Josh kept me updated on what needed to be done and how much longer I would be there. They had to order parts and was able to get them installed very quickly. More

Recall work The work done was recall work. They even checked my VIN to see if there was any other work that qualified and there was. So I got both recall parts re The work done was recall work. They even checked my VIN to see if there was any other work that qualified and there was. So I got both recall parts replaced. More