
Laura Automotive of Sullivan, LLC
Sullivan, MO
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I was happy with how quick they fixed my truck once they got it in the shop. It was very simple for me and I felt like a valued customer. got it in the shop. It was very simple for me and I felt like a valued customer. More
I'm going to rate dealership at 4 star, was contacted by Dan Dell, and another member of the sales team to be informed that vehicle I inquired about was no longer available . However they did invite me to Dan Dell, and another member of the sales team to be informed that vehicle I inquired about was no longer available . However they did invite me to contact them of my future needs More
I don't normally do reviews. This one impaticular I felt necessary. . Most times I will chalk it up to a bad day. That being said. This was the absolute worst customer service experience I have ever had. necessary. . Most times I will chalk it up to a bad day. That being said. This was the absolute worst customer service experience I have ever had. After initially contacting the dealer by email about a truck I received an almost immediate response. It was from then on that was awful..I emailed back with a request for additional pictures. No response. 2 days later got an email asking if someone had helped me. I explained. Then was told manager would call. No response. Called dealership and asked for a sales person. .finally received a return call. Requested additional photos and sales person said he would get right back to me. No response again. This has now been a week since first contact. Later that evening I received an email saying the truck was sold. Nothing more. I would not recommend this dealer to anyone Thank you More