Laura Automotive of Sullivan, LLC

I'm going to rate dealership at 4 star, was contacted by Dan Dell, and another member of the sales team to be informed that vehicle I inquired about was no longer available . However they did invite me to Dan Dell, and another member of the sales team to be informed that vehicle I inquired about was no longer available . However they did invite me to contact them of my future needs More

Impressed with this dealer. Great experience and would definitely do business again! Thanks! Efficient and knowledgeable staff! Great experience and would definitely do business again! Thanks! Efficient and knowledgeable staff! More

Went out of their way to get me back up and running, appreciate them helping me out. appreciate them helping me out. More

Great Dealership with best prices staff always answer the phone and help you out would recommend phone and help you out would recommend More

Polite, fair, Great Communication. Ended up not Purchasing at this time but if Richard was responsive. Purchasing at this time but if Richard was responsive. More

I don't normally do reviews. This one impaticular I felt necessary. . Most times I will chalk it up to a bad day. That being said. This was the absolute worst customer service experience I have ever had. necessary. . Most times I will chalk it up to a bad day. That being said. This was the absolute worst customer service experience I have ever had. After initially contacting the dealer by email about a truck I received an almost immediate response. It was from then on that was awful..I emailed back with a request for additional pictures. No response. 2 days later got an email asking if someone had helped me. I explained. Then was told manager would call. No response. Called dealership and asked for a sales person. .finally received a return call. Requested additional photos and sales person said he would get right back to me. No response again. This has now been a week since first contact. Later that evening I received an email saying the truck was sold. Nothing more. I would not recommend this dealer to anyone Thank you More

I tried to inquire on a car via text, phone, and email. I was going to drive an hour to test drive and no one would set up an appointment with me. Awful service. was going to drive an hour to test drive and no one would set up an appointment with me. Awful service. More

Ladies do not shop here. Service department is amazing. Sales department is horrible. DO NOT BUY A CAR HERE. I can’t comment on price as salesman refused to give me price. Sales department is horrible. DO NOT BUY A CAR HERE. I can’t comment on price as salesman refused to give me price. More

I reached out to this dealership probably 5 times and got an automated reply every time. I replied back showing interest in purchasing a vehicle and all I got was crickets. an automated reply every time. I replied back showing interest in purchasing a vehicle and all I got was crickets. More

Would not honor the deal I had made on Autotrader. Once I did make a deal, couldn’t get me out the door fast enough. First Jeep I‘ve owned, would have liked some features demonstrated. did make a deal, couldn’t get me out the door fast enough. First Jeep I‘ve owned, would have liked some features demonstrated. More