Laura Automotive of Sullivan, LLC - Service Center

Rude, you broke my car replacing air bags. Then wasn’t giving me a rental. I will never use this dealership again. Lack of communication between mechanics and service department. Will go to ci Then wasn’t giving me a rental. I will never use this dealership again. Lack of communication between mechanics and service department. Will go to city for service and NEVER recommend this LARA Dodge More

Took my vehicle in for warranty service and needed a loaner. Took them 3 days of calling every day to get a loaner. After getting a loaner, I had it for 3 weeks as parts were ordered but never “received loaner. Took them 3 days of calling every day to get a loaner. After getting a loaner, I had it for 3 weeks as parts were ordered but never “received” one of the parts. Turns out they ordered a part that wasn’t needed, and had the original that was needed so communication between the shop/people who order, not sure but definite miscommunication. About twice a week, I would call for an update and kept saying should be in tomorrow. At the start of week 3, I was finally told that the “part” was on back order which is something I could’ve been told many days before. Overall, service was completed, but along the line a lot of miscommunication. More

Zack in service took great car of us this dealership is top notch and very professional will recommend to all my family and friends to go see them top notch and very professional will recommend to all my family and friends to go see them More

Had my truck over a month. Finally done, then asked if I wanted a recall performed still. Paid over the phone and have multiple charges on my card. Just another argument to hav Finally done, then asked if I wanted a recall performed still. Paid over the phone and have multiple charges on my card. Just another argument to have. Will not be coming back for service work. More

Everyone is professional and courteous. They help explain what recalls are needed for my vehicle. They help explain what recalls are needed for my vehicle. More

My truck broke down on the road near Laura Dodge last week. They fixed the truck that day to get me back on the road. Great friendly people. I plan to buy my next truck from them. week. They fixed the truck that day to get me back on the road. Great friendly people. I plan to buy my next truck from them. More

Awesome service crew department. Kept me informed on my vehicle while it was at dealership Kept me informed on my vehicle while it was at dealership More

Very friendly service and the service people are very friendly and helpful. Thank you for getting my truck in friendly and helpful. Thank you for getting my truck in More

A major repair done in a timely manner and done very well; friendly service; good communication with us. well; friendly service; good communication with us. More

Truck had a very low pressure tire when I picked it up from being serviced, and a bone from a chicken wing in my drivers seat. I drove an hour to pick it up after being without my truck for a week. Any ot from being serviced, and a bone from a chicken wing in my drivers seat. I drove an hour to pick it up after being without my truck for a week. Any other dealer I've been to at a minimum they vacuum the inside and they ensure everything is good to go before you leave. I was to tired after a day of work, hour drive, and one week without my vehicle to go in and complain right before they close. Just hopped in and left. Not happy with service. I bought this vehicle from them in 2018, figured they would have taken better care of me. More