Laura Automotive of Sullivan, LLC - Service Center

Service Dept. Very poor. Service "writer" took 10 minutes to acknowledge my presence. Thenw proceed to ask "Bud what do you want?" Was called when car was re Very poor. Service "writer" took 10 minutes to acknowledge my presence. Thenw proceed to ask "Bud what do you want?" Was called when car was ready. Waited over 30 minutes to pickup my car. Everything very chaotic and EVERYONE exceptionally rude. I will NEVER have further dealings, of any kind, with any Laura dealerships. More

I have always found people are fair and willing to listen and even give good advice concerning needed services. and even give good advice concerning needed services. More

The customer service from the service advisor was exceptional. Will be bringing my truck back exceptional. Will be bringing my truck back More

They are very friendly and knowledgeable about their product line. They try to keep the costs of repairs as low as they can. product line. They try to keep the costs of repairs as low as they can. More

Only dealership in Sullivan, MO, so the only dealership I go to. Friendly people and good coffee. go to. Friendly people and good coffee. More

Dropped my car off for an appt on 8/18/23 at 8 Am for a simple diagnosis. That afternoon it took me 3 attempts to get someone on the phone and was then put on hold for 5 minutes twice. They then let me kno simple diagnosis. That afternoon it took me 3 attempts to get someone on the phone and was then put on hold for 5 minutes twice. They then let me know my car would not be looked at until 8/21/23 because they were under staffed and behind which no one told me before hand. On 8/21 I received no contact. I called them at 4 PM and was told they just looked at my car and my oil pressure senor was going bad and it would cost 7 hrs labor and a total cost of $1700. I declined of course. I picked up my car on 8/22 at about noon. I was then informed that they miss quoted me on the price and it would only be $600, but no one called to tell me this and I had been dropped off to pick up my car. So I took my car and got the work done somewhere elese for $100.Probably will never go back unless absolutely necessary. It was the absolute worst experience I have ever had at a Mechanic shop. More

Professional, friendly, works with your schedule highly recommend to do the job thank you very much! recommend to do the job thank you very much! More

I had an appointment for an oil change on my truck. It was brought into the shop early so I went over to the parts counter to price out a few aftermarket parts to install on my truck. I was told that m It was brought into the shop early so I went over to the parts counter to price out a few aftermarket parts to install on my truck. I was told that my vehicle was done and ready to go, when I went to sign the paperwork and leave i realized there was a problem which was from another dealership. They communicated with the other dealership and fixed the problem. Everyone I spoke with was very friendly and helpful. I will be going back to this dealership for my service need. More

They were the only dealership around the St. Louis area , they was able to get our vehicle in quickly and service it. Louis area , they was able to get our vehicle in quickly and service it. More

I was happy with how quick they fixed my truck once they got it in the shop. It was very simple for me and I felt like a valued customer. got it in the shop. It was very simple for me and I felt like a valued customer. More