Laura Automotive of Sullivan, LLC - Service Center

Went out of their way to get me back up and running, appreciate them helping me out. appreciate them helping me out. More

This was the first time I ever financed a vechile they helped me out work with Nick palanseki and don wonderful ppl very friendly ❤️ Satisfied helped me out work with Nick palanseki and don wonderful ppl very friendly ❤️ Satisfied More

Brand new van with a scratch, promised to fix locally. Refused to fix locally so we drove it back with the promise they would deliver back to us and then at the dealer would not promise to deliver it to u Refused to fix locally so we drove it back with the promise they would deliver back to us and then at the dealer would not promise to deliver it to us. So now we have to drive back to the dealer to pick it up (roughly 80miles round trip) customer service is terrible and empty promises More

Excellent Service Had additional thinks added to new car purchase. Work was completed as promised. All employees were friendly and helpful. Would highly recommend and w Had additional thinks added to new car purchase. Work was completed as promised. All employees were friendly and helpful. Would highly recommend and will use service again. More

Oil change. Everything went the way it was planned. Called for an appointment and was given the time and day I wanted immediately. When I arrived service people met me at my car took it in and was done Called for an appointment and was given the time and day I wanted immediately. When I arrived service people met me at my car took it in and was done in abo45 minutes. Couldn’t ask for more. More

Recalls on truck Josh did a great job of taking care of my recalls and in a very pleasant timely matter...I was very please with my experience there at Laura! Josh did a great job of taking care of my recalls and in a very pleasant timely matter...I was very please with my experience there at Laura! More

Wonderful Customer Service Employees are nice and make you feel valued as a customer. I will continue to do business with Laura Auto Group and recommend it to others. Employees are nice and make you feel valued as a customer. I will continue to do business with Laura Auto Group and recommend it to others. More

Could be worse. Bad communication between sales and service. Waited over a week for something that could have been done the next day. Service returned my vehicle filt Bad communication between sales and service. Waited over a week for something that could have been done the next day. Service returned my vehicle filthy inside. Didnt use a floor mat and didnt wipe down any of the dirt from the interior. Wish i could add photos. Service staff are very friendly and do their best to get you in and out. More

Emissions Fast, great waiting area with WiFi. Staff was friendly and helpful. Love the drive in area to be able to get out of the weather. Fast, great waiting area with WiFi. Staff was friendly and helpful. Love the drive in area to be able to get out of the weather. More

this is my 3rd visit to service center since new ownership I dropped my car off after arranging a loaner car from them. I had several issues with my vehicle, and one of which is still the Tire pressure system I dropped my car off after arranging a loaner car from them. I had several issues with my vehicle, and one of which is still the Tire pressure system needing service. I reported this to them on the phone and in person when i dropped the vehicle off. I did receive a call on Friday Jan 18 that the oil had been changed and when they reset the system that the light for the tire pressure was gone. I asked to make sure that they drive it to see if it came back on. When I picked up my vehicle, i was told that the light is no longer on and that the vehicle had been driven long enough and that the light did not come back on. I drove from Sullivan to the first St. Clair and the light came on. I called back to the dealer immediately and reported this. I made arrangements to bring the vehicle back to the dealer on Monday Jan 28. The light is still on. There is no way to see the tire pressure on the cars' dashboard any longer with this light on and it appears as though I have a low tire all the time. This is the same issue that I reported immediately after I got the new tires put on in November and with this service experience. I am extremely disappointed that i have to bring the vehicle in again. More