Laura Automotive of Sullivan, LLC - Service Center

Service is not as good compared to westbrothers. Prices are high but typical for a dealer. Techs are careless leaving greasy handprints all over the interior of my car. It was cleaned but it took we Prices are high but typical for a dealer. Techs are careless leaving greasy handprints all over the interior of my car. It was cleaned but it took weeks to get anyone to talk to me about it much less fix it. More

Oil change and tire rotation Always nice to me and fits me into their day. Call when car is done every time. I’m done typing and it will not let me submit Always nice to me and fits me into their day. Call when car is done every time. I’m done typing and it will not let me submit More

Jeep Oil Change Service department was amazing. I dropped off my Jeep without an appointment and they worked it in and had it ready by the time I needed it. Service department was amazing. I dropped off my Jeep without an appointment and they worked it in and had it ready by the time I needed it. More

Vehicle warranty work. Trouble with drivetrain. Still getting a shattering on either transmission or rear differential. It does it only when it’s hot when driving for a while. Service manager told Still getting a shattering on either transmission or rear differential. It does it only when it’s hot when driving for a while. Service manager told me that I had to pull over and let it cool off which I thought it was the stupidest thing I’ve ever heard. I was also told if they fixed it if it happened again that there was nothing they could do for me. Because the dealership was not getting paid. More

pleased Everything went well, we worked everything out the vehicle was serviced in a timely manner. It went in for a oil change and a cabin filter change to c Everything went well, we worked everything out the vehicle was serviced in a timely manner. It went in for a oil change and a cabin filter change to clean out the mouse nest. More

Happy My Jeep I just bought from Laura was not running correctly.i only had it a week and it was slowing down on the highway while I was driving to and from My Jeep I just bought from Laura was not running correctly.i only had it a week and it was slowing down on the highway while I was driving to and from work which is 40miles one way which is a lot of traffic so I was scared.the service man gave me a new truck to drive while I waited for mine to be looked at.the next day it was ready.i was so happy cause I really like my new Jeep.he was so helpful and answered all my questions.their service people were great the loan processing people not so good. More

upset Had to drive two vehicle (60 miles one way) to the dealership because they had no loaner for me even though it was set up a few days before that. It w Had to drive two vehicle (60 miles one way) to the dealership because they had no loaner for me even though it was set up a few days before that. It was done in a timely manner but they made a mess inside my vehicle. Now I have clean and vacuum it all out. All the dirty parts the took out from the dash was put in the back seat and made a big mess. Mouse net material everywhere and half of the glove box papers i found under the front set. More

Email / who jeep it is This is not Glenn Email this is his wife’s email I am the one who brought my jeep in for service. I am the one who is very dissatisfied. This is not Glenn Email this is his wife’s email I am the one who brought my jeep in for service. I am the one who is very dissatisfied. More

Window Tint I had been communicating with the company that owned this dealership before it was bought by Laura about fixing the tint on my back window. I had boug I had been communicating with the company that owned this dealership before it was bought by Laura about fixing the tint on my back window. I had bought the vehicle new and was told it should still be covered under warranty. The previous dealership owners kept giving me the run around about actually making an appointment and were not in communication with me. I stopped in shortly after Laura took ownership and explained the situation. Faron was very helpful and worked to set up an appointment. He was in frequent contact throughout the process to resolve the issue and I'm very happy with the service I received. More

Scheduled maintainance I took my wife's car in for her scheduled maintainance. I do not keep up with what she needs, but she told me she wanted to split some up because on I took my wife's car in for her scheduled maintainance. I do not keep up with what she needs, but she told me she wanted to split some up because on the next visit she had a lot coming due. The gentleman I dealt with (I didn't get his name) went through everything that she needed with me. He saved me money because he found things that would have been redundant had I just had the work done More