
Laura Ford of Sullivan
Sullivan, MO
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I would like to let everyone know that Joe was very lead point in my purchase , as was Jim, Mark + Keith. I was able from Falmouth on Cape Cod Mass. yes that is correct 1500 miles as the crow flies. They sa point in my purchase , as was Jim, Mark + Keith. I was able from Falmouth on Cape Cod Mass. yes that is correct 1500 miles as the crow flies. They saved me $8300.00 on a Ford truck that I could not even find in my area , let alone save that type of money. They did a great job on the ceramic coating ,a great job on the spray in Liner and the mud flaps and more so the beautiful truck. To top things all off one of there own delivery trucks delivered it to my home on July 4th , Paul was the delivery man as professional as they come. I neglected to mention provided me with 1.9% yes 1.9% financing, the Laura Auto Group is a top notch organization , when Paul brought the truck to my house another truck buyer from Cohasset, near my area met him for a new GMC Sierra on the carrier to ,something is going rite at that organization. Thank you Very much to the entire Laura team Bill Gasson More
Super friendly and knowledgeable service advisors. They completed all the work in a timely manner that I requested nearest I can tell. They contacted me for approval on a price for a small fix that wa They completed all the work in a timely manner that I requested nearest I can tell. They contacted me for approval on a price for a small fix that was labor intensive. Final bill was to be expected with the amount of work done. Would give five stars but found one nut and one bolt loose on two separate covers. Outside of that it was good experience More
I purchased a 2020 Ram online from Laura Ford. The salesperson described the vehicle as "pristine" and with "good" tires. He even went as far as making up a bogus story about the previous owner an The salesperson described the vehicle as "pristine" and with "good" tires. He even went as far as making up a bogus story about the previous owner and how they "babied" the vehicle. With living 14 hrs away, I had to trust the salesperson. I asked the salesperson to send pictures of any flaws or scratches, he sent pictures intentionally hiding the flaws. I had the vehicle shipped to me and immediately noticed scratches all over the truck like it had been driven on an overgrown logging road, a large gash in the left bedside all the way to the metal and rusting, and more large scratches all the way into paint on the left rear door. The tires were worn unable to pass inspection, and had multiple mechanical issues including a large fuel leak. The sales manager initially offered to have the scratched repaired and after taking time off work to obtain multiple estimates as requested, that offer was retracted and I was told "tough luck". I've purchased many vehicles in my life, this one being the first time purchasing one online. This has been my single worst car buying experience and the worst dealership I've ever dealt with. Be warned, do not trust Laura Ford of Sullivan. More
It was easy to schedule an appointment for an oil change on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. More
Excellent Customer Service! I live in xx. Louis Mo and will travel for exceptional service. I contacted the service department when I had issues finding a dealership to make rep I live in xx. Louis Mo and will travel for exceptional service. I contacted the service department when I had issues finding a dealership to make repairs - oil change with my F250. I have an 2020 explorer that needed repairs still under warranty, they contacted Ford and made it easy! I cannot recommend them enough! When my son was looking for a new truck send him to buy from Laura . More
I'm very impressed with Laura Ford of Sullivan about their job the did with my 2014 Ford Escape they went out of their way to do professional work and honesty with my transmission and the warranty for 3 their job the did with my 2014 Ford Escape they went out of their way to do professional work and honesty with my transmission and the warranty for 3 years thanks and I would recommend this company to anyone thanks. More
Easy people to deal with. Zack was straight up with me and organized everything including shipping the vehicle to me. I would highly recommend these guys. Zack was straight up with me and organized everything including shipping the vehicle to me. I would highly recommend these guys. More