Laura Ford of Sullivan - Service Center

The oil change was done in about an hour which was about average but when I got my car back the interior was covered in oil, the center console, the screens, it was all over the inside. I told someone about average but when I got my car back the interior was covered in oil, the center console, the screens, it was all over the inside. I told someone about it and they paged the technician who came out himself complaining and started wiping the inside of my car with a dirty water rag. I asked what he was cleaning the oil off with and he said water. He then got out of the car and walked away talking profanity and mumbling . I then got a tshirt out of the trunk and tried to wipe it up. He came back and said I could call back and speak with a service manager. I went for an oil change and now I have to pay to get the inside of my new car detailed, it was so gross, I have pictures. I never thought it was so hard to do an oil change and clean up after but I guess at Laura ford they just don’t care, so I guess I don’t care to go back More

They not only fixed the problem, but they found and fixed the cause of the problem. They took the time and effort to totally solve the problem the cause of the problem. They took the time and effort to totally solve the problem More

Very happy with the quality of work and the customer service was very professional and helpful through the process. service was very professional and helpful through the process. More

When I picked up my cat the problems were fixed and my car is running great. car is running great. More

I had a very small window of time to get my necessary repairs completed. I had been out of town and was leaving again in just a few days. I had an appointment for Friday for diagnostic testing. I had a f repairs completed. I had been out of town and was leaving again in just a few days. I had an appointment for Friday for diagnostic testing. I had a fuel system issue and needed it repaired quick. The staff at Laura Ford ordered the part needed on Friday and had it on hand Monday morning. My fuel system issue was fixed and they also replaced spark plugs and air filters and had me ready to go Monday afternoon. Thank you so much to the team at Laura Ford. More

Helped us out when our Expedition started running bad on a long trip! They got us fixed up and back on the road as quickly as they could! Thank You! a long trip! They got us fixed up and back on the road as quickly as they could! Thank You! More

My first oil change they didn’t put oil plug in all the way, reported to dealer and they were happy to pay the emergency repair bill. They also promised to repair anything it might have caused damage too. way, reported to dealer and they were happy to pay the emergency repair bill. They also promised to repair anything it might have caused damage too. More

We have been coming to Laura Ford for years for regular maintenance without any bad issues until this year. I feel I was taken advantage of by a Service Advisor by him doing more work on my vehicle than I maintenance without any bad issues until this year. I feel I was taken advantage of by a Service Advisor by him doing more work on my vehicle than I had approved nor wanted. I came in for an oil change & to rotate the tires only. I was given an estimate by text message and i received a quote for an engine air filter that needed replaced & something about Transmission fluid. The quite was $125. When I went to pay it was $40 more than the quote I received. I am not confident that the Differential/ Transfer Case/ Transmission fluid was even completed as it not listed anywhere on my receipt. I lost confidence in reliable honest & forthrightness with this Service Advisor. My charges were about $100 more than what I went in there for. This one mans tactics probably don't reflect the integrity of Laura Ford. I would not be confident in this particular Service Advisors oversight in servicing my vehicle. People want honesty & integrity and they want the service they came in for. I left disappointed! More

In middle of a major winter storm, when most businesses were closing, the Service Dept got me in and replaced my dying battery. As a result, I was able to get my wife to an important medical appointment t were closing, the Service Dept got me in and replaced my dying battery. As a result, I was able to get my wife to an important medical appointment the next day without concern. Big thanks to the Service and Parts departments. More

Very friendly fast and knowledgeable. They were professional and discussed all of our options and cost. Each different department kept the line of communication open and each department w They were professional and discussed all of our options and cost. Each different department kept the line of communication open and each department we used made sure that the other department was informed of any changes.They also made sure we were notified promptly. It was a pleasure utilizing such a great team! More