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Laurel BMW of Westmont - Service Center
Westmont, IL
359 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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359 Reviews of Laurel BMW of Westmont - Service Center
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July 24, 2025
Service rep was knowledgeable and helpful. Car was taken in on time and work completed in a timely fashion. All work was done in superior fashion. Estimates were accurate. Suggestions for addi Car was taken in on time and work completed in a timely fashion. All work was done in superior fashion. Estimates were accurate. Suggestions for additional work were not excessive and appropriate.. No issues. Will continue to bring my BMW here for future service. Just wish they had some snacks and soft drinks in the waiting area besides just coffee and water. More
by michaelbrown4
Employees Worked With
Tyler
July 11, 2025
Everything was perfect! I didn't rate my service at 5 stars only because I had to reach out multiple times to request a copy of the completed service invoice and I'm still w I didn't rate my service at 5 stars only because I had to reach out multiple times to request a copy of the completed service invoice and I'm still waiting for it. More
by rm32inc
Employees Worked With
Steven Anderson
May 16, 2025
Any Dealership as any business is as good as its employees. My service advisor Dean is second to none. He always goes the extra mile to assure everything is explained in detail and makes himself a employees. My service advisor Dean is second to none. He always goes the extra mile to assure everything is explained in detail and makes himself available for follow up questions. Please continue to employ individuals that possess these qualities! More
by phd_next_1
Employees Worked With
Dean
February 14, 2025
⚠️⚠️⚠️⚠️⚠️ I strongly advise everyone to be cautious with this dealership which is LAUREL BMW OF WESTMONT LOCATING AT 430 E Ogden Ave Westmont, IL 60559. Based on my experience, their practices are mis with this dealership which is LAUREL BMW OF WESTMONT LOCATING AT 430 E Ogden Ave Westmont, IL 60559. Based on my experience, their practices are misleading, and I believe they are scamming customers. Do your research and consider taking your business elsewhere. Here’s my story with them; On January 4, 2024, I brought my vehicle to the dealership due to a persistent check engine light issue related to a Fuel-air mixture running too rich. Over the course of more than a year, the dealership made multiple repair attempts and filed warranty claims totaling $16,515.96. However, despite these extensive repairs, the issue was never resolved. Once my warranty was fully utilized, I was contacted on January 29, 2025, and informed that the problem had finally been identified and repaired. However, when I arrived to pick up my vehicle, I immediately noticed that the check engine light came back on before I even left the service area, displaying the same fault code. When I refused to take possession of a vehicle that was still clearly not repaired, the dealership response was both unprofessional and unreasonable. I was threatened that my car would be towed if I did not remove it from their property, and they refused to provide further service, stating they were done doing business with me. Given the circumstances and the financial implications of their actions, I had no choice but to call the police to file an official report, documenting that I was being forced to take back a vehicle that remained unfixed despite the significant cost covered under my warranty. More
by Mina_george
Employees Worked With
Mike Buzzelli, James Randall, Tyler Brandt
November 12, 2024
Jay Buis is an excellent service professional! He kept me informed and did everything as promised. Got me an excellent loaner vehicle and did all he could to keep the price reasonable. He is the r He kept me informed and did everything as promised. Got me an excellent loaner vehicle and did all he could to keep the price reasonable. He is the reason I will buy my new BMW from Laurel when the time comes! More
by hrman02
Employees Worked With
unknown
