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Laurel BMW of Westmont - Service Center
Westmont, IL
355 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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355 Reviews of Laurel BMW of Westmont - Service Center
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May 16, 2025
Any Dealership as any business is as good as its employees. My service advisor Dean is second to none. He always goes the extra mile to assure everything is explained in detail and makes himself a employees. My service advisor Dean is second to none. He always goes the extra mile to assure everything is explained in detail and makes himself available for follow up questions. Please continue to employ individuals that possess these qualities! More
by phd_next_1
Employees Worked With
Dean
February 14, 2025
⚠️⚠️⚠️⚠️⚠️ I strongly advise everyone to be cautious with this dealership which is LAUREL BMW OF WESTMONT LOCATING AT 430 E Ogden Ave Westmont, IL 60559. Based on my experience, their practices are mis with this dealership which is LAUREL BMW OF WESTMONT LOCATING AT 430 E Ogden Ave Westmont, IL 60559. Based on my experience, their practices are misleading, and I believe they are scamming customers. Do your research and consider taking your business elsewhere. Here’s my story with them; On January 4, 2024, I brought my vehicle to the dealership due to a persistent check engine light issue related to a Fuel-air mixture running too rich. Over the course of more than a year, the dealership made multiple repair attempts and filed warranty claims totaling $16,515.96. However, despite these extensive repairs, the issue was never resolved. Once my warranty was fully utilized, I was contacted on January 29, 2025, and informed that the problem had finally been identified and repaired. However, when I arrived to pick up my vehicle, I immediately noticed that the check engine light came back on before I even left the service area, displaying the same fault code. When I refused to take possession of a vehicle that was still clearly not repaired, the dealership response was both unprofessional and unreasonable. I was threatened that my car would be towed if I did not remove it from their property, and they refused to provide further service, stating they were done doing business with me. Given the circumstances and the financial implications of their actions, I had no choice but to call the police to file an official report, documenting that I was being forced to take back a vehicle that remained unfixed despite the significant cost covered under my warranty. More
by Mina_george
Employees Worked With
Mike Buzzelli, James Randall, Tyler Brandt
November 12, 2024
Jay Buis is an excellent service professional! He kept me informed and did everything as promised. Got me an excellent loaner vehicle and did all he could to keep the price reasonable. He is the r He kept me informed and did everything as promised. Got me an excellent loaner vehicle and did all he could to keep the price reasonable. He is the reason I will buy my new BMW from Laurel when the time comes! More
by hrman02
Employees Worked With
unknown
October 11, 2024
They have had my car for over a 24 hours at this point. Dropped it at 11 am yesterday for 3 services (basic service, tire rotation and detailing) with an appointment. They called at 3pm yesterday to tell m Dropped it at 11 am yesterday for 3 services (basic service, tire rotation and detailing) with an appointment. They called at 3pm yesterday to tell me that the car will be ready with 3 services at 11 am today. Since no one reached out after, I called at noon today to learn that only the basic service was completed and that tire rotation will take another 2 hours (it's 12.30 pm right now). Also, there is no way that they can do the detailing today. Instead of being apologetic, Steve the service advisor was extremely rude and hung up on me. Looks the the manager is on a very long lunch break! This is the worse dealership ever! More
by ayesha_a_ahmed
Employees Worked With
Steve
September 20, 2024
Took my teenager (2007 BMW Z4) in for service and they treated him (and me) like he was a brand new baby bimmer. Great service and upfront pricing. Well worth the drive from Aurora to Westmont. treated him (and me) like he was a brand new baby bimmer. Great service and upfront pricing. Well worth the drive from Aurora to Westmont. More
by jameswhattam
Employees Worked With
Tyler Brandt
August 26, 2024
Jay was super helpful and took care of our issue in a timely manner for a fair price. We will definitely be coming back for service on our X5 in the future timely manner for a fair price. We will definitely be coming back for service on our X5 in the future More
by imred5
Employees Worked With
Jay Buis
