Laurel BMW of Westmont - Service Center

Prompt, courteous and professional service,service was delivered as promised and the time as well. delivered as promised and the time as well. More

Brought my vehicle in without an appointment. Andy met with me and told me they would work of the car immediately. Received a video explaining the problem and they resolved the issue. Andy met with me and told me they would work of the car immediately. Received a video explaining the problem and they resolved the issue. More

Everyone was very helpful, professional, and courteous. For service or purchasing, I would definately consider your dealership. For service or purchasing, I would definately consider your dealership. More

Great service and service advisor. Really listen and followed up after service visit. Highly recommend Really listen and followed up after service visit. Highly recommend More

BMW of Westmont always delivers and is our go-to because of that. Kind and helpful service staff make everything simple. of that. Kind and helpful service staff make everything simple. More

Excellent service. Blake Farmer service advisor was knowledgeable courteous and is an asset to Laurel BMW. Blake Farmer service advisor was knowledgeable courteous and is an asset to Laurel BMW. More

This dealership for me started off as a great place from my buying experience from Bridget, purchasing, finalizing my paperworks, to the first 2 services; those were all great with no issues. My most recent my buying experience from Bridget, purchasing, finalizing my paperworks, to the first 2 services; those were all great with no issues. My most recent one was quite disappointing. Promised time was about 2 hours, ended up being 4 hours. Also no courtesy car, which was something promised during my purchase that this dealership will always have one for me. So they offered me a “shuttle” aka lyft service. Fine, no problem. My request for a ride back was quite a mission to say the least. Called about 6 times and they kept redirecting me to my service advisor Scott, who did not pick up the phone because he “stepped out” or was simply away from his desk. Very pointless calls that took up time. Finally reached someone else that could assist, said they’ll send a vehicle. Fantastic, except it never happened. Waited about 20 minutes, so I had to called again. More

Bought our X3M from a different dealership and because of the professional service that James Randall provided we immediately switched to Laurel BMW for all of our future services. the professional service that James Randall provided we immediately switched to Laurel BMW for all of our future services. More

Excellent service by Nick and his team. Great communication as well, thank you! Car is back to being perfect! Great communication as well, thank you! Car is back to being perfect! More

If you need a world-class service experience call Blake Farmer at Laurel BMW in Westmont. My car had many things that needed attention Blake and his team took time to review the needs and provide the best, Farmer at Laurel BMW in Westmont. My car had many things that needed attention Blake and his team took time to review the needs and provide the best, most economical service possible. Throughout the 7 days when the car was picked up from my house, Blake kept us informed of progress (even when he was on PTO). Blake has earned my business for the life of my BWM! More