Laurel BMW of Westmont - Service Center

I recently had the pleasure of visiting the service department at Laurel BMW of Westmont in Illinois, and I must say, it was an outstanding experience from start to finish. From the moment I stepped in department at Laurel BMW of Westmont in Illinois, and I must say, it was an outstanding experience from start to finish. From the moment I stepped into the dealership, I was greeted with warm smiles and a welcoming atmosphere. The service advisors were incredibly courteous and attentive, taking the time to listen to my concerns and explaining the maintenance process in detail. Their expertise and knowledge about BMW vehicles were evident, and it gave me confidence that my car was in good hands. What impressed me the most was the efficiency of their service. They managed to accommodate my schedule and promptly started working on my vehicle. The mechanics seemed highly skilled, and the use of state-of-the-art equipment was evident in the quality of work they delivered. Throughout the service process, I received regular updates on the status of my car, which kept me informed and reassured. The transparency and open communication further added to the overall positive experience. The waiting area was clean, comfortable, and well-equipped with amenities. I appreciated the complimentary Wi-Fi and refreshments, making the wait more enjoyable. But I didn't have to wait for too long; they finished the service within the estimated time frame. Once the service was completed, my car felt like new again. They had taken care of everything I had requested and even performed a complimentary inspection, identifying potential issues before they became major problems. It showed me that Laurel BMW of Westmont genuinely cares about their customers' safety and satisfaction. Overall, my visit to the service department at Laurel BMW of Westmont exceeded all my expectations. Their professionalism, expertise, and dedication to customer service set them apart from other dealerships I've been to. I will undoubtedly be returning for any future service needs and confidently recommend them to all BMW owners in the area. Thank you, Laurel BMW of Westmont, for providing such a remarkable service experience! Tyler was my representative! More

Most are friendly, make eye contact when you walk in and ask if I’ve been helped. ask if I’ve been helped. More

Laurel BMw Westmont offered great service in a timely manner. They always answered my questions manner. They always answered my questions More

Service was satisfactory and the service advisor was very helpful and professional. The car was ready at the time it was promised helpful and professional. The car was ready at the time it was promised More

Making appointment was simple. Multiple reminders with someone annoying. Appointment was on time and work was done promptly. Price was essentially as promised except for the $60 “s Multiple reminders with someone annoying. Appointment was on time and work was done promptly. Price was essentially as promised except for the $60 “service fee“. Not sure this is necessary, sounds like pure profit. Generally pleased with service. More

Laurel and all other staff was very helpful and polite. It is a great experience every time we come! It is a great experience every time we come! More

The service manager was very helpful. The technician video'd his inspection of the car and narrated his thoughts. This was very innovative and helpful. The technician video'd his inspection of the car and narrated his thoughts. This was very innovative and helpful. More

Great service and very courteous and knowledgeable people. Explained everything my car needed clearly and went over all the costs prior to the work being done. people. Explained everything my car needed clearly and went over all the costs prior to the work being done. More

Great customer service and done in timely manner definitely recommend bmw to everyone great job. definitely recommend bmw to everyone great job. More

Great service and attention to detail. Very clear about timelines for service. My only issue is they didn’t have a car to offer when my car stayed at the shop all day. Very clear about timelines for service. My only issue is they didn’t have a car to offer when my car stayed at the shop all day. More