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Laurel BMW of Westmont - Service Center

Westmont, IL

4.7
354 Reviews

354 Reviews of Laurel BMW of Westmont - Service Center

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June 01, 2023

Great service, very understanding and helpful advisors, lovely atmosphere at the dealership. Just as expected or better. More

by Mode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake, Kamryn
Report | Print
Jun 05, 2023 -

Laurel BMW of Westmont responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 01, 2023

Tony was great! Can do attitude, efficient in take and check out. Best service support I’ve received from Laurel Westmont. More

by sngibbons1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony service coordinator
Report | Print
Jun 05, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Laurel BMW of Westmont! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 25, 2023

Great service. James Randall is always helpful and insightful. I will always come back to Laurel BMW of Westmont. More

by tfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Randall
Report | Print
May 29, 2023 -

Laurel BMW of Westmont responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 23, 2023

Thanks for prompt support in all tires change but disappointed with refusal of free alignment. More

by Jassi79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
May 26, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.

May 26, 2023 -

Jassi79 responded

I called GM but not reachable. Waiting for call back! Regards

May 19, 2023

Blake was excellent in helping me when a rock hit my car. Was able to get my at repaired in a day. Only BMW dealer I go to. More

by david.garcia2910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
May 22, 2023 -

Laurel BMW of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Great clean dealership with amenities and good communication from the service technician and parts department. More

by 15BMW335M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy and Andy
Report | Print
May 22, 2023 -

Laurel BMW of Westmont responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Service is great. I’ve been coming there for over 15 years and Jay Buis, my service adviser since then, has been remarkable. This is where I will continue to service More

by kalanja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Report | Print
May 22, 2023 -

Laurel BMW of Westmont responded

Hi Kalanja, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 16, 2023

The service was excellent done by the agent. .He made sure my car was was well maintained. More

by hazari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agent
Report | Print
May 19, 2023 -

Laurel BMW of Westmont responded

Hi Hazari, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 12, 2023

Ready when promised, detailed explanation of recommended services, great customer service, video walkaround a great feature More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
May 16, 2023 -

Laurel BMW of Westmont responded

Dave, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 08, 2023

Best service, people are very friendly and polite And timing for service is almost perfect. I would strongly recommend this dealership More

by nicksangh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Report | Print
May 11, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Laurel BMW of Westmont and we hope to be of service again in the future.

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