Laurel BMW of Westmont - Service Center

They have had my car for over a 24 hours at this point. Dropped it at 11 am yesterday for 3 services (basic service, tire rotation and detailing) with an appointment. They called at 3pm yesterday to tell m Dropped it at 11 am yesterday for 3 services (basic service, tire rotation and detailing) with an appointment. They called at 3pm yesterday to tell me that the car will be ready with 3 services at 11 am today. Since no one reached out after, I called at noon today to learn that only the basic service was completed and that tire rotation will take another 2 hours (it's 12.30 pm right now). Also, there is no way that they can do the detailing today. Instead of being apologetic, Steve the service advisor was extremely rude and hung up on me. Looks the the manager is on a very long lunch break! This is the worse dealership ever! More

Took my teenager (2007 BMW Z4) in for service and they treated him (and me) like he was a brand new baby bimmer. Great service and upfront pricing. Well worth the drive from Aurora to Westmont. treated him (and me) like he was a brand new baby bimmer. Great service and upfront pricing. Well worth the drive from Aurora to Westmont. More

Jay was super helpful and took care of our issue in a timely manner for a fair price. We will definitely be coming back for service on our X5 in the future timely manner for a fair price. We will definitely be coming back for service on our X5 in the future More

Very good service, comfortable place. Professional. Just they lost my license plate and don’t found it jet. Professional. Just they lost my license plate and don’t found it jet. More

The service xxx hole Taylor was rude and nasty when I was checking the status of my vehicle. I will not recommend this dealership for any service or purchasing needs. The dealership climiate was a cold uninv checking the status of my vehicle. I will not recommend this dealership for any service or purchasing needs. The dealership climiate was a cold uninviting experience that lead me to create a negative review. More

The staff at Laurel BMW is terrific, and it’s a true credit to their leader, Mike Buzzelli. Service is excellent too. Thanks Laurel BMW! Jim Evans, Downers Grove, IL credit to their leader, Mike Buzzelli. Service is excellent too. Thanks Laurel BMW! Jim Evans, Downers Grove, IL More

The service center was very helpful to me! Everyone is very friendly and is willing to help Everyone is very friendly and is willing to help More

Friendly staff. Love the detailed video from the mechanic about what going with the car. Keep you up to speed with any service changes. Love the detailed video from the mechanic about what going with the car. Keep you up to speed with any service changes. More

Servíce department is a mess! They are always trying to get you to spend thousands on service you don’t need. They charge almost $300 dollars just to look at your car! They make y They are always trying to get you to spend thousands on service you don’t need. They charge almost $300 dollars just to look at your car! They make you wait hours even when they charge you just to diagnose. They seem like they are always running around with their hair in fire. I’ve corrected them try to repeat the same service that was just completed only a few months prior! More

Went in for filter change and to have my front lights looked at. Was proposed lots of up charges and changing tires etc instead of focusing on what I went in for. Once I declined the additional work reco looked at. Was proposed lots of up charges and changing tires etc instead of focusing on what I went in for. Once I declined the additional work recommended was treated very differently and dismissive. Turns out the original work I was charged for like to check my lights was not complete and now I have to waste time going back. More