Laurel BMW of Westmont - Service Center

I went in for a routine oil change. This was at 18k miles. I was under the impression my warrant and extended service plan covered routine service within this time window. I ended up pa This was at 18k miles. I was under the impression my warrant and extended service plan covered routine service within this time window. I ended up paying 1300 dollars for tire rotation, alignment and several microfilters I didn't quite understand. It doesn't seem like a car at 18k miles should need $1300 worth of work. Especially when I brought it in for a routine oil change. More

Great service. They tried very hard to reduce cost for me. Car worked perfect after fixing issues They tried very hard to reduce cost for me. Car worked perfect after fixing issues More

I felt overcharged and oversold. Waited 30 extra minutes for my car because the person at the cashier desk could not be bothered to let me know my car was ready. I can not recommend, Waited 30 extra minutes for my car because the person at the cashier desk could not be bothered to let me know my car was ready. I can not recommend, my oil change turned into a $1,000 of which $590 was labor. Sad. More

Great customer service from the second I pulled into the service garage. The team was helpful and knowledgeable. service garage. The team was helpful and knowledgeable. More

The staff was very attentive and worked on getting me in and out. Great experience and out. Great experience More

I found this service excellent. Scott Corbin was excellent and very helpful. Car was returned in time. Scott Corbin was excellent and very helpful. Car was returned in time. More

The representative was very helpful and was able to explain maintenance prevention and how they can help set up different services. explain maintenance prevention and how they can help set up different services. More

this Gentleman was very professional knew everything about the business ,made me fell like he was there to help me , not mislead me, answered all my question about the work that needed to be done even about the business ,made me fell like he was there to help me , not mislead me, answered all my question about the work that needed to be done even answered questions from other employees he was tops . More

James Randall took great care of my Z4 as he has for many years. He's always very friendly and professional. If you have a BMW, my strong recommendation is to have James work with you. You won't be disapp years. He's always very friendly and professional. If you have a BMW, my strong recommendation is to have James work with you. You won't be disappointed. More

James Randall is an amazing service representative always very helpful and attentive to our needs. He goes above and beyond each time we bring our cars him. He is a true asset to BMW! very helpful and attentive to our needs. He goes above and beyond each time we bring our cars him. He is a true asset to BMW! More