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Laurel BMW of Westmont - Service Center

Westmont, IL

4.6
352 Reviews

352 Reviews of Laurel BMW of Westmont - Service Center

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May 19, 2022

From the moment I arrived to the picking up of my car, the gentleman who greeted me was so professional, efficient, and attentive. Very easy in and out with my service. More

by Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
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May 21, 2022 -

Laurel BMW of Westmont responded

Hi Beth, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 13, 2022

The place is clean and well maintained. Staff is friendly and knowledgeable. My service advisor Scott Corbin was friendly and explaind in detail what was done on the car. More

by MC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Corbin
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May 16, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Laurel BMW of Westmont! Drive safe, and we'll see you on the road.

May 02, 2022

Went in for routine maintenance and they always do a great job. From start to finish in a timely manner More

by mpm320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake
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May 05, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 02, 2022

Omer was my service rep. Super nice man. Helped me out with everything I needed. More

by Nwajei.chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omer
Report | Print
May 05, 2022 -

Laurel BMW of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 15, 2022

Pleasant service representatives. The cost of repairs have a tendency to be high although my recent experience was better. More

by Dd7983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
Report | Print
Apr 18, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

April 04, 2022

Excellence service I ever have . Thank you for my advisor Jay. I be back again More

by Napadol Montri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
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April 04, 2022

Great service, as always. James takes great care of me every time I'm in for service. Definitely recommended. More

by uvitalik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Randall
Report | Print
Apr 06, 2022 -

Laurel BMW of Westmont responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 31, 2022

Bad experience with this dealership,keeping my car in service without any updates or communication More

by Mimisvilenova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Apr 05, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.

March 31, 2022

My experiences with James Randal, in service have always been great! While I did not by my X5M for Laurel, he always treats me as if I did. More

by Steve Slagter
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Randal
Report | Print
Apr 03, 2022 -

Laurel BMW of Westmont responded

Hello Steve, thank you for your kind review; we are happy to pass along your comments to James Randal here at Laurel BMW of Westmont! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2022

I went for a front wheel brake pad replacement for my BMW X3. This should normally cost $400 at the most for parts and labor. I ended up being charged $ 1,175. And the reason for it was not discussed until More

by Juno1119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I decline to reveal his name
Report | Print
Apr 02, 2022 -

Laurel BMW of Westmont responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (630) 537-0311 so we can work towards a resolution. We look forward to hearing from you. Take care!

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