Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Laurel BMW of Westmont - Service Center
Westmont, IL
354 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Workmanship
Service Time
Service Communication
354 Reviews of Laurel BMW of Westmont - Service Center
Sort by
August 05, 2021
I’m not sure if BMW has trained or mandated, that dealership staff be, cold and snobbish, Laurel BMW has that down. The most pleasant person I dealt with was the clerk, and parts clerk. Service dept. dealership staff be, cold and snobbish, Laurel BMW has that down. The most pleasant person I dealt with was the clerk, and parts clerk. Service dept., writer, wow. More
by alcargo
Employees Worked With
Enough info given
August 05, 2021
Friendly, but rip off, they are looking to get you BIG, would not advise you properly until too late. Would stay away for all matters as long as I can. would not advise you properly until too late. Would stay away for all matters as long as I can. More
by m3mode
Employees Worked With
dont know
July 19, 2020
Honest, Straightforward Advice & Overall Great Service I recently had my 2013 BMW 535i Msport in for a rather significant amount of service work .... to the tune of 5-figures. My service adviser was Jay Bu I recently had my 2013 BMW 535i Msport in for a rather significant amount of service work .... to the tune of 5-figures. My service adviser was Jay Buis. I'd highly recommend anyone who's needing in-depth, complicated work done on their BMW to go and seek this guy out. He's well informed, honest and best of all, tells it like it is. I was continually kept in the loop as to the status of my car throughout. Thus far, I'm pleased with the results. If you want to work with someone you can trust and know confidently that the job will get done right, I'd recommend working with Jay Buis @ Laurel BMW. More
by simonsays
Employees Worked With
Jay Buis
June 15, 2020
Thanks so much for making our purchase so pleasant . Your dealership was clean,and spacious. The sales and financing dept were kind and friendly. Made us very comfortable doing business with you Thanks aga dealership was clean,and spacious. The sales and financing dept were kind and friendly. Made us very comfortable doing business with you Thanks again, Scott, and Kris Pietruszynski More
by Pskifam4.1
Employees Worked With
Hassan Arouri
October 08, 2019
Worst experience ever! Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached imm Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached immediately by a lady and questioned " Did you purchase your car here, did you service it here" ... after being questioned I was told to drop the keys to the cashier and same thing, very hostile! I said we did a service recall here, and we purchased other two new BMWs here, but she said you didn't purchase this BMW here and service recalls don't count. Are you kidding me all of this over a silly car wash. I was in the market for another NEW BMW but I will not be purchasing it anymore from Laurel BMW of Westmont. More
by MrM
Employees Worked With
N/A
August 19, 2018
Customer service customized for the customers Laurel BMW service dept - Friendly atmosphere, thorough & helpful. My experience with Tony has made me reconsider purchasing a 4th BMW. Tony is one of Laurel BMW service dept - Friendly atmosphere, thorough & helpful. My experience with Tony has made me reconsider purchasing a 4th BMW. Tony is one of the best in his field. Trust me all dealerships are not the same. Logo doesn’t mean a thing. Thank you Tony Scanlon! More
by Stallworth.Cece
Employees Worked With
Tony Scanlon
